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September 2023 by Steven W.
Had a flat tire while I was away for the weekend. They took care of me quickly and for a reasonable price.
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June 2023 by From Mz Jackson, With Love
Nick was extremely kind to me. He went the extra mile getting a tire expedited from another shop... he had someone go to pick it up, so it would be there and ready once I arrived.I also needed a cell phone charger...he provided that.He has great customer service, which seems to be lost these days and was just overall pleasant from our initial conversation on the phone, to the moment I left the building.Thank you Nick for your kindness towards me. It started off as a rough day but with your help the day turned out to be great.
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May 2023 by Amaranta Rodriguez
I came here because it was recommended to me but I will never be coming here again. If there was no star rating I would chose that rating instead. I came here to purchase two new tires. The mechanic was originally supposed to install them for me, but later on was not able to because my car needed a lug nut key in order to take my tires off which was a piece they did not have. (My car is a Lexus ES350) So I settled with them and agreed to just go ahead and purchase the tires and go to Lexus so they could install my tires. This tire shop assured me they put my two tires I had purchased in my trunk only later to find out they never even put them in my car to begin with! I was at Lexus for about 2 hours when they told me they searched everywhere for my tires and no luck! I had to ask them to bring the tires to Lexus since I had no way of getting over there and picking up the tires myself. Very unprofessional and if you value your time please go anywhere else.
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April 2023 by Melanie Parrish
All three gentlemen I spoke to today were absolutely lovely! They had my tire patched and had me back on the road in under an hour. Thank you all so much!!! You've gained a customer for life ?
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January 2023 by Sean Pernestti
So try to call one location on nicholasville road in Lexington KY and no one answered I called about 4 times this is on a Tuesday morning.I the call the Broadway location in Lexington. I give them all my information. They make me an appointment and "order my tires" they give me a price. I show up at the appointment andthe tires aren't here but they "have some other ones that are almost double the price. The guy I spoke with " the shop manger" isn't here neither are any techs. This maybe the worst bait and switch I have ever seen. Btw this is right before we are supposed to get winter weather that is pretty convenient isn't it.
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November 2022 by Bolin Liu
Their technicians were so lazy, they spent the whole day evaluating a problem I had already pointed out and then told me they couldn't fix it and I needed to go to a dealer ship to fix it. The irony is that I learned it on YouTube and spent 20 minutes fixing it myself. I don't know what they were thinking
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October 2022 by Fan Xia
This auto repair shop is only for changing oil, tires or simple car maintenance. Never come if your have issues more than those. About 2 months ago, my car had a wire connection problem (later figured out by a Toyota dealer) and they charged me near $800 to replaced some unrelated parts and did not solve my problem at all. It's a shame they refused provide any compensation for my lost time and money!
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August 2022 by Ralph Weickel
Excellent experience and outstanding service made so by Katie, the assistant manager. She was the reason I was at Ken Towery - she took my original call, took the time to explain in detail my tire options, made recommendations when asked, ordered the tires and made sure everything went smoothly. Every business needs a Katie if it wants to thrive!! Will go back and would highly recommend!!!
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August 2022 by Miranda Woodcock
The staff is always so friendly and they help me understand all of these car terms I don't get so that I know what is going on with my car. Highly recommend!
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July 2022 by Laura Carney
Great and fast service. Woke to a flat tire and was able to patch and fix my tire without having to miss work. ! Thanks
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July 2022 by Josh P
I could not ask for better service! Top notch professional folks here. If you need service on your vehicle please give Ken Towery's a call or schedule an appointment. They WILL take good care of you. Located at the intersection of Waller Ave and Harrodsburg Rd in Lexington
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February 2022 by Jordan Alexander
Afton at the front desk really takes the already solid service w/ affordable rates over the top. She really gets to know her regular clients and offers personalized care rarely seen this day n age. If shes not running the whole shop she should be.
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February 2022 by Jyre Richardson
I take my entire fleet of vehicles to this Ken Towery and this Ken Towery only. They do exceptional work in a timely fashion. The manager Afton Trent provides a clinic in customer service every time I'm in there and Brandon and John in the back are incredibly knowledgeable. Cannot recommenced enough.
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January 2022 by Lindsay P.
Wonderful business. We had a tire that needed repair and the store manager Afton took wonderful care of us. The tire was damaged by a situation completely out of our control and she was so kind and compassionate. They were on time for our appointment and worked fast and efficiently. I would highly recommend this store and will definitely do future business with them!
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January 2022 by Richard Hysell
They treated me right. The day started off very badly. Flat tire on a brand new car on my way to work of course at FedEx. So I call ahead and ask, if I bring my wheel and tire over in the FedEx truck would they be willing to patch this tire since they didn’t carry Bridgestone. He said yes so I brought it over and dropped it for the day. Go to leave work and come pick it up and he said the patch was on the house. He said, write me a good review on Google and remember him when this car was due for a set of tires and we are even. So here I am. Good guys at this location. They’ll treat you right!!
