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January 2024 by Katie Watts
Nick at Ken Towery was amazing to work with. He made scheduling a breeze even though it wasn’t a typical service. They fit us in right away and they were quick and efficient. Nick provided excellent customer service!
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January 2024 by Jeremy Howard
I will never do business with Ken Towery again. I needed a tire patch and was told the puncture was too close to the sidewall and needed to buy a new tire, so I got a second opinion. The puncture was right in the MIDDLE of the tire and it was an easy fix. I originally purchased all 4 premium tires from this same location. This place is close to my work, so when I shared my experience with colleagues I heard the same exact experience from other co-workers. I do not like having my time and money wasted and most importantly I do not trust this place. They have lost a very good customer. Take your vehicle elsewhere if you want to be treated fair.
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January 2024 by Sarah Kahleifeh
I was able to schedule a same day appointment and even though they were a worker short, they were able to take my car and put a patch on my tire in a couple hours. Great customer service and future recommendations for my car. Will return in future!
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January 2024 by Leslie Muniz
These guys set a whole new level for professionalism. I could not be more impressed. After having an absolutely horrible experience with the previous shop, Nick at Ken Towerys took customer service above and beyond. Not only did he work really hard to get all the parts for my vehicle but he made sure it was ready the same day. Just outstanding, simply and utterly outstanding! I will make a point to refer everyone I know for anything they need from tires to a time up! Never have I ever had such an easy experience with a mechanic shop. Definitely going back for any future mechanical necessities.
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January 2024 by Nathan Stacy
All the staff were incredibly nice and a pleasure to deal with! These guys really helped me out tremendously and restored my faith in humanity. I really do appreciate it guys! ? I rarely go to a shop, but when I do, I know where I'm going from now on.
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November 2023 by Ronald Williams
Beware and get a second opion ! This branch of Ken Towerys is what gives garages a bad name. I have used the Broadway location for years with great service. On this occasion Broadway's technician was out for a funeral so they sent me to the Newtown location. My 2019 Hyundai Tucson with 26,000 miles had a P0420 error code which is O2 sensor trouble. I droped my car off and was told they would call with an estimate. A few hours later they called and said it would be $720 to replace the two O2 sensors ($150 dollars worth of parts) with no guarantee it would fix it and may still require a new catalytic converter ! Remember it only has 26,000 miles. Knowing the parts were less than $150, I went and pick my car up. On the way how less than a mile another warning code came up P0036 which is a communication error with the O2 senor. So i turned around and went back and ask if they had disconnected anything and was told that "no they only hooked it up to the computer" and that it was just part of the 02 senors going out. Next day I took it to another garage and they inspected it and found that the rear 02 sensor had been disconnected causing the P0036 ! They plugged it back in an advised me to just run a Catalytic Converter cleaner through it and that should take car of the P0420 code. This garage apologized for Ken's deceptive practices and charged nothing. I ran the cleaner through like instructed and the P0420 coded has gone away and its been 3 weeks ! Beware of this location.
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November 2023 by Raúl Vargas
Always is a issue with the technician. Some times don’t have technician or sometimes have to leave early. I scheduled with a lady by the phone for 2pm and comes to be told they can’t do the service because the technician will not be able to finish on time because leave at 4pm. Even the sistem provides you to schedule for 5pm but then they can’t because don’t have technician. This is a hoy place to have a good shop if someone is interested. I don’t understand how this place still open.
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November 2023 by Monica Lindfors
Took hours even with an appointment. Told right off the bat to replace tires if needed. After 2 hours, told I had nails in 2 tires. They did NOT fix. I had to wait another 30 minutes for replacement and then alignment was STILL NOT DONE!
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October 2023 by Collette McDonald
I could not recommend this location and service more. Fast, courteous and professional! We were in town for Keenland and the game and picked up 2 nails on the way. They got us in fast on a Saturday morning and took great care of us. Thank you!
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October 2023 by John Roberts
Tim the General Manager approached me and listened to what my truck was doing. He treated me like family and not like a customer. They came back after their test drive and looking and told me that not all of the work I thought it needed was required. So they saved me money and fixed the problem. This is an excellent store. I'm glad I stopped there. That manager Tim deserves a lot of praise for how well ran it is.
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October 2023 by Betty Fisher
In June of 2021I purchased 4 tires at this location and it was less than a pleasant experience I don't usually do reviews but I had to have AAA tow my car there for tire repairI I was taken care of by Ashley she definitely changed my opinion. She was kind efficient and professional, job well done Thank you Ashley
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October 2023 by Lesley Broadwater
If you can avoid this establishment do so. I went in for new brakes while I was traveling and ended up waiting 6 hours for them to complete the job because they ordered the wrong parts. Then they didn’t even bleed the brakes lines correctly so I had to go to another shop to get that fixed.
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October 2023 by Zoey Dandashi
Such a nice group of men there at Ken Towery’s! I came in needing some blinker fluid for my car, and they were more than happy to provide me with some for free! I will definitely be coming back!
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September 2023 by Zusanna Perez
I had made an appointment for inspection on my Jeep Cherokee Exhaust Issues at 2;00pm and I get there early and the Employee tells me that they don't do Exhaust and if it needs welding that I need to go to Exhaust Pro. So I tell him that I went on the Website and it says that they do repair for the Exhaust and I am upset that they wasted my time and gas going to Ken Towerys on Leestown Rd when i could have went elsewhere. They did not even looked at my vehicle yet and assumed that they dont fix the Exhaust. The Management need to remove that off from their Website if they can't fix Exhaust Issues.
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September 2023 by KitsuneKeitorin
Had a little issue with my tires not being in stock when I arrived for my appointment. Nick went above & beyond to get my requested brand of tire by the next morning. Upon arrival the following day, my tires had already been delivered. The guys got me taken care of & had my car ready in time for me to travel to Louisville for a mandatory event. I couldn't be happier with the service I received & I highly recommend this location. I have been in management for years & must say that Nick makes a great manager.
