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October 2023 by Kent Pittard
Dropped off for standard oil change, in which they advertise (and then indicate on the invoice) free tire rotation & brake inspection. When asked if I needed anything else, I asked that they check the pressure on all the tires, including the spare. When I picked up that afternoon, it was apparent that the tires were not rotated, so I assume no brake inspection either. (Honestly, I didn't care. I use Ashley's Tire & Wheel Service for that. I just needed an oil change, and this shop is down the street from my business.) The irritation is they asked and I answered - check the air pressure in my tires. When I left them and checked, I had 3 tires @ 50 lbs., 1 tire @ 60 lbs., and the spare was at 46 lbs. At that point, I checked the oil to make sure it was clean & new. Hopefully I have a new oil filter.They deliver other than advertised.If my recollection serves me, I think this happened the last time I used them for an oil change. Very soon after, I had to replace my brakes - which surely they would have realized had they performed their "free brake inspection". I called and told the service manager about that failure at the time.They are not great.
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October 2023 by WillA2
Good service, once your able to get the right people to look at your vehicle. They're busy. So call ahead to get on their schedule.
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August 2023 by J C
My fiancé visited this location about a week ago to get an alignment and possibly some new tires as her car was driving a bit shaky and out of alignment. She left her car and received a call a few hours later informing her that she needed a new right arm control assembly. She was quoted $500+ for this replacement. We decided to take the car to our regular mechanic, as he quoted us $300 for the replacement and labor. After inspection by our mechanic, it was declared that she did NOT need a new right arm control assembly. She had a broken belt in her tire. Needless to say, we chose another tire service in town to purchase a full set of tires from, which completely resolved her issues. I would not recommend this location or Ken Towery after this experience. Before any response is made by this location about this event, I can only assume it was one of two things, thievery or idiocracy. Buyer beware!
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June 2023 by Ken Lennon
Excellent staff. Over the last 20 years I have purchased all of my tires from Ken Towery. Competitive pricing and excellent service keeps me coming back.
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June 2023 by Bob Johnson
Scott, Steve, and Stacey are consummate professionals and always provide the best of service! Extremely knowledgeable and easy to work with! Recommend this shop every chance I get!
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June 2023 by jason roper
Great service. Would never go another place and I will always buy my tires from you all.
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March 2023 by Julianna Hollister
We were traveling through the area when we got a flat tire and were really in a bind trying to find somewhere to have it fixed. Can’t say enough good things (and thanks!) to this shop. Professional, friendly, and FAST - they fit us in right away and had us on our way in under an hour. They were considerate of our situation and made a not great situation better.
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March 2023 by matt hall
I hate to say it but this place is just an oil and tire shop, even though they say they do auto work. They don't inspect the vehicles. I've been multiple times for my car pulling to the left and all they did was an alignment. Took my car to the dealership and I actually have a bad tire rod. Went in for a transmission flush and change, then once again the dealership shows the transmission pan leaking. Long story short Ken Towery doesn't inspect the vehicles when they are in. Which means they don't actually fix anything.
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December 2022 by Calder Gregory
I booked an alignment appointment for last Sunday at the Old Todd's location for 9am. My steering wheel was crooked to the left at about the 10 o'clock position and it pulled to the right. I also asked if they could mount some tires onto another set of wheels while it was there. I was told it shouldn't be an issue and they'll call me when it's ready.Fast forward 8 hours and they tell me it's good to go. I head over with my wife expecting the steering wheel to be straight and not to pull. I hop in and notice right away that the wheel is still at the 10 o'clock position and drive right back to explain the issue. The guy at the counter said and I quote this "The steering wheel should have been exactly where it was as when you first brought it to us." Having been shocked at the response, they took the keys and told me that I wouldn't get it back until Monday morning. I was obviously frustrated and was told it'd be done before 9am. Fine, just please fix it!Monday comes around and I get the car back at 8:40. Hop in again and wouldn't you know it, it's now at the 2 o'clock position but tracks straight. I'm beyond angry at this point but I decided to leave it for a day or two, just to see if it was just me. My wife took it to work and reported the same concern so I made another appointment, but not at this location.They mounted my wheels and that's great but they completely failed to align the car and gave me a bogus response as to why they didn't do it right the first time. I will be filing a complaint with corporate as I have now been to not only this location but the Nicholasville road one as well. They made the steering wheel center too far to the right this time and I ended up fixing it myself. Absolutely unacceptable and not worth the time and fuel wasted.
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November 2022 by Teelisha Wortham
My first time using this location for my auto care. I can say I was very pleased from the beginning. Scott and Steve were very nice. I appreciate them working me in on a last minute oil change.I didn't get a copy of the courtesy inspection, which I was used to, but Overall, I was very pleased with my service!
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November 2022 by Alexandria Belton
I went to this location for the first time on a Saturday morning and they said they could take my car right away for an oil change. They took my car back right away and began work. After an hour and a half they still had not finished the work. I waited another 45 minutes for them to finish and had to check in with the front desk guy twice. After the work was finally completed and they brought my car out, I got in and noticed that the entire interior of my car was covered with oil- steering wheel, door, gear shift. It was absolutely disgusting. Will never go here again.
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October 2022 by chad frederick
Good honest people. Always willing to help and answer any questions and I never feel like they pressure me to do anything unnecessary when they work on my car.
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October 2022 by Linda Brennan
I was told a particular part had been ordered November 2021...it is now late September 2022...checked with them numerous times and just found out that the part was never ordered. I am beyond livid. My headlights flash or go out completely at night and I came close to a serious accident recently. I will not return.
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October 2022 by FLUTYL
Steve and his team always take great care of my vehicle and me. Appreciate their approach to ensure my vehicle is running smoothly
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September 2022 by Ashley Heighton
Nice enough but mediocre service. I’ve been going here for years and I’m not going back. Went to get my car aligned recently and the same technician who was rude to me several months ago says it doesn’t need aligned but I could feel the right pull. He acted reluctant to align the vehicle but agreed to. Waited 1.5 hours (normally wait 45-60 minutes) in lobby. The car is still pulling to the right.
