-
November 2025 by Michelle Dupree
Amazing customer service. The employees went above and beyond to assist us. Highly recommend this shop.
-
November 2025 by Kyle Webster
I purchased tires on tirerack.com and they listed Ken Towery as one of the Installers that I could use. I called to set up appointment and set it up for Saturday morning At 11. Tire rack will also give you the agreed installation price for the tires which you are supposed to take with you when you get them installed. On Saturday morning I showed up to Ken Tower’s around 10:55. When I walked in to the check in area, there was no one at the front desk. I waited for approximately six or seven minutes and no one came. So I went back open the door again for the little ding for the them to hear it. someone finally came in and took my info. I gave them my keys and asked them how long it would take. He said it should be done by 12:30 or 1:00 at the latest. He said he would call me when it was ready.I thanked him and told him I would be back and went to get some food. I came back to the shop around 12:15 and again there was nobody at the front desk so I made my way to the waiting area and had a seat. I waited for approximately 45 minutes and went back to the front desk around 1:00 to see how it was coming. At this time, I asked the clerk where we were as far as the tire installation went and he stated that sorry, but we’re running behind. I can have it done in 30 minutes. I was a little frustrated, so I went back to the waiting area to continue waiting. It was not done in 30 minutes. It was 1:50 when it was finally done. He rang up the Bill and quoted me a price that was $70 more expensive than what had been quoted on tirerack.com. I showed him the print out and he did bring the price down to that price. I understand that delays to happen and some things are unavoidable but you could at least give me a call to let me know what’s going on or that it’s gonna take longer than expected. Overall, pretty dissatisfied with the experience.
-
November 2025 by Frank P
Great shop, local. In and out
-
November 2025 by Michael Pulinko
The young man working the front was very informative, knowledgeable and honest. The staff in the shop showed great concern for my safety by explaining the work needed in detail so I could make a decision.
No pressure sales tactics which put me at ease. You have a great group there.
-
October 2025 by Heather Jones
Staff did a wonderful job with putting my tires on. Very quick with putting tires on and quite place to finish my work.
-
October 2025 by Johnny Bond
The guy done great job
-
October 2025 by Craig Zofchak
I got my tires rotated here while on a road trip after having them rotated at a prior company the day prior who installed them backwards(directional tires). They didn’t charge me and had me in and out in 20 minutes. Great service.
-
October 2025 by Rebecca Ashton
I’ve been here twice and have had nothing but an excellent experience both times. Most recently I brought my SUV to get checked for a nail in the tire. After ensuring there was no leak, they were able to just pull the nail out and didn’t charge me anything. Definitely recommend this location in particular
-
October 2025 by cristina196565
Excellent customer service from Albert who took care of me right from the beginning. Needed a battery ASAP and it was taken care of with a tuneup free of charge. Can’t beat that. Appreciate everyone’s help. Definitely recommend Ken Towery’s. !
-
October 2025 by Emma Coccari
Great service as usual.
-
September 2025 by Al Z
Called around 4pm on a Sunday my wife’s car broke a control arm near Lexington heading back to Ohio. Preston and his crew stayed late after close and fixed the car. Big shout out to those dudes and their commitment to helping people and going above and beyond to get them on the road again. Also didn’t try to rip me off because of the emergent situation. All class thank you
-
September 2025 by Mat Dunaway
Maurice was great! Knowledgeable and friendly
-
September 2025 by Dave Graden
Couldn’t get a quote for the price of the tires until after they were installed. Mark up was ridiculous. No wonder they wouldn’t share the price ahead of time.
-
September 2025 by Jeff Wells
Poorly ran and managed. Disorganized and not willing to do anything beyond the very bare minimum to help a customer. Very bad experience with recent tire rotation that turned into a blowout less than 5miles down the road and zero was done to make it right.
-
September 2025 by Thomas Howard
Spoke to Albert on Sunday afternoon about patching a tire for me. He was able to get me in and out in about an hour and checked the brakes for me as well. Great service, highly recommend!!
