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November 2023 by Randy Saunders
Estimated my headlight replacement at $30 to $50When I picked up my vehicle the cost was $165. They got me today. Don't be next!!!!
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October 2023 by Justin Perron
Amazing service! Great prices and super fast. Nico and Jay-Cee know how to take care of their customers. I will be bringing our vehicles here for everything.
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October 2023 by Jay Patel
Sunday morning one of the tire running low on air they filled and ck all 4 tire air free. Very Very Great staff .quality clangs.Thank you very much
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September 2023 by Mei C.
DO NOT DO BUSINESS WITH THEM! SCAMMERS!!! TOTAL NIGHTMARE... worst nightmare! Needed an alignment, called and Nico told me CASH $100 I should have know it's fishy. Left the car to be worked on, 3 hrs after NICO called and said they had BROKEN a part while trying to do the alignment and it's $65 more on top of the $100, I said fine. But when I picked up the car and drove, 1st the car started smoking 2nd the car kept on shaking really badly. NICO IGNORED my calls the manager told me he was out for a dentist appointment then told me a day after he was on vacation but never asked me tge reason I was calling desperately.I finally called again and was Nico that picked up the call. NICO DENIED RECEIVING CASH from me and hanged up the phone on me. I reported to HR, the lady at HR told me that's between me and Nico. DO NOT DO BUSINESS WITH THEM! SCAMMERS!!!
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September 2023 by Nikki Weiss
I've always felt like the folks at this location won't try to take advantage of the fact that I'm young and a woman, which is far better than I get at the dealership (so I avoid the dealership and service my car exclusively here). Case in point: last summer my AC went out. Took it here so they could run some dye through it and find the leak. Was charged what I thought was a reasonable price for the labor to do that, and they also temporarily fixed the AC (a permanent fix would come once the dye had had time to run through the AC). They told me to come back the following week so they could check where exactly the leak was. When I returned, the tech said, "We've found the leak, but I actually suggest that you do nothing for now because the temporary fix will last for a while." And it did. I returned this summer once the AC finally went out again, and they completed the permanent fix free of charge.I've also been pleased with Jae Cee in particular. He's kind and funny. I hope he and his team get a raise if they show this to whoever determines their salaries!
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September 2023 by Nick Beasmore
STAY AWAY. Probably some of the worst customer service I’ve ever received. After a week and two visits, sure my alignment is fixed at no charge, but it appears another issue has creeped up that didn’t occur until my second visit. Now I’m out over a grand and having to take my vehicle to another mechanic. I’m not one to write such negative reviews, but I’m NEVER going to Ken Towery again.
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August 2023 by Maasak Tagarook
I’ve been in three days this week and still vibrations after 2 tires were mounted. Can’t balance tires correctly. Always tries to upsell and stole three of my caps from my valve stems.Terrible. Do not go here!
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July 2023 by Armand Roberts
My name is Armand Roberts, I visited Ken Towery’s at 1512 Pleasant Ridge Drive in lexington KY on 6/03/23. I was told I needed plugs and coils for my 2015 ford explorer. I agreed to have service done. Days later i was called and told that a new problem had started and coils were burning out and it was the ECM that was causing issues and needed to be fixed at FORD. I was charged 405.45 and was told that truck was not drivable and needed tow to ford. I took vehicle to ford where they inspected ECM and found no issues. The issues were with the tune up parts Ken Towery put into my vehicle. They were not compatible. I paid ford for tune up and returned parts to Ken towery for a full refund. I HAVE NOT YET RECEIVED MY REFUND. ManagerJoel Caraballo insured me that it would be 5-10 days. Its been closer to 30 days. Mr. Caraballo was rude and dismissive about my refund not being issued when i returned to store last week. He gave me a 1800 number to call to pursue matters further. Of course no one answered when I called. Terrible service and a terrible shop manager.
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June 2023 by Paula Markus
Jay Cee was so cordial and friendly. I had my tires rotated on my Tesla. The job was completed without any issues and I was on my way in no time! I am a repeat customer and I highly recommend his services. And tire rotation is free! It’s a win win business!Service: Tires
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May 2023 by Sara Jill Handy
I felt pretty defeated when trying to figure out what was wrong with my tire. I had first gone to Costco and was turned away. I’m not local to Lexington so I wasn’t sure where to go at first and Ken Towery was the closest option for me. I pulled in and explained what was going on… from the second I got there until the second I left, I felt like they were 110% going above and beyond to take care of us. They were incredibly helpful and kind and of course knew exactly how to fix my tire. I will be coming back to this location and won’t even consider Costco next time. So thankful I ended up at this Ken Towery location and would highly recommend them!!
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May 2023 by Sam Armstrong
Been using Ken Towery's for years. Went in for a vibration after routine maintenance from a Toyota DEALERSHIP. These guys found and fixed an unbalanced wheel super quickly and at no cost! Great guys over there, highly recommend.
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May 2023 by jane
Nico and David took great care of me today. I had a nail in my tire. They fixed my tire immediately and they were kind and efficient.
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April 2023 by Brad Steven
Scheduled appt, could not perform work because they forgot to order the part, next trip they did not have the right tool, then after the 3rd attempt they gave it back to me with dash sensors warnings. Turns out, they damaged a break pad sensor and told me to bring it back in. When I brought it back in (4th time), the guy and especially his son-in-law treated me like it was my fault, blamed it on work another garage did on a completely different part of the car. Oh, and my expensive sunglasses went missing during their multiple inspections of the car. I never post bad reviews but it's not surprising their website no longer takes customer reviews and it's not surprising the shop is always empty.
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March 2023 by Whitney Lucks
Choose any other tire place. I got my tires replaced last July. They ripped a hole in the leather of my seat with a screw driver and assured me they would take care of it. I went and got a quote as they asked me to do and I have called and gone in person to get details on what to do next and every time they tell me they’re going to call their insurance and they’ll call me. It’s now March and still nothing. They give me fake promises every single time. Go LITERALLY ANYWHERE ELSE.
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February 2023 by S WA
JC and his team at 1512 Pleasant Ridge Drive, Lexington, KY 40509; got us in immediately to look at a computer issue on our 2014 Ram Eco Diesel. They were able to diagnosis & resolve our issue quickly and get us back on the road. Dog friendly too with a comfortable waiting room for me to work remotely.
