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“Rep was nice, easy to work with and very personable. Helpful in coming up with a design that came close to what I pictured and was even able to show some other work they’d done after choosing design that was similar to what I had chosen.”
“Everything went as planned. Our installer Johnny was great and had 16 years of experience with BathFitter. So everything went smoothly. Very happy with every step from sales through installation and we are enjoying our new updated bath.”
“We went in yesterday and while we were there Rain helped us. I cannot say enough about how awesome Rain was! Very knowledgeable and helped us solve a problem we were having! It’s not very often that you interact with someone who is so positive that they build a sense of loyalty to a store. That is exactly what happened though, thanks to Rain, we will go from first time customers to loyal patrons!”
“My wife and I bought a shower part from them several years ago during a remodel. The part needed to be replaced under manufacturer warranty and the company who made it was zero help. I decided to go back to Plumbers Supply to see if they knew what to do and they took care of the entire process. They were very helpful and my wife and I really appreciated their willingness to some normal folks despite the fact that their business mostly caters to professional plumbers. Great service by everybody involved AND on top of that the shower is fixed too.”
“Staff is always patient and I find neat stuff. Expected my last haul to be about $40 and it was only $23. Just beware their checkout process is slow and the store is VERY full-- not a shopping experience for everyone”
“Showcase showers installed our shower doors about 5 years ago. They look great and have functioned well, but the bottom gasket that was getting worn out. I called their office and talked to Morgan and Susan and they were fabulous to work with. Quick and easy! Very helpful! Appreciate the great service!”
“Worked wirh Whitney Scott on bath remodel. She ask for general idea of what I wanted, she picked out options and I loved all. Great place to buy and I highly recommend.”
“I've worked with Willis Klein through my design business for years and always have received top quality service and products. Beth Protenic always goes above and beyond for my projects and clients, and makes it a fun process too! I am so thankful for Beth's expertise!”
“The folks at the store were very helpful. The recommendations made for the tile were excellent. They made it very easy to get the tile and to return the unused boxes. Loved working with Angie Frazier!!”
“UPDATE: I called Ferguson home customer service to arrange an exchange of the defective faucet. The phone rep couldn’t have been easier to work with. Though the replacement faucet won’t arrive for several days, at least they acknowledged the problem and did the right thing to resolve it. Hoping the replacement faucet is problem-free, but believe Ferguson Home will work with me to resolve it if it isn’t.
Changing rating from 2 to 4 stars.
Ordered 2 bathroom faucets and a shower kit. Shipping was prompt. 2 faucets and mixing valve arrived first. The boxes for ALL THREE items had obviously been opened by someone else, repackaged (poorly), and sold as new. While the mixing valve and one faucet look o.k. To install, one faucet had stains and multiple fingerprints that wouldn’t wipe off. So I have to waste time arranging an exchange.
I’m VERY disappointed that Ferguson seems fine misrepresenting the condition of their “new” products to their customers. If you market your product as new, send me a new, unused item. Not someone else’s return.”
“I feel the urge to write this command for Williams- Sonoma specifically for Melisa, one of the managers at Williams Sonoma at Summit location in Lexington KY. She is truly great—not just in sales and as a manager, but as a good human being. She really works hard to get you what you need and takes the time to explain everything. It's hard to find people like this these days.
She’s a great person and a wonderful human. you must seek her out when you go to the store to buy something at that location in Summit. I’m so glad we got to meet her. The store is lucky to have her! She definitely wants you to come back and say hello when you are in the area. I also need to mention that Jura, coffee machine, we purchased there through Melisa is excellent.
Thank you.”
Kitchen And Bath
Kitchen And Bath
Kitchen And Bath
Kitchen And Bath
Kitchen And Bath
Kitchen And Bath
Kitchen And Bath
Kitchen And Bath
Kitchen And Bath
Kitchen And Bath
Kitchen And Bath
Kitchen And Bath
“From start to finish, our entire experience with Counter Culture was top notch! Casey, Jena, GJ, Cory, Jonathan & Aldo were all amazing to work with. It was so refreshing to do business with a company that followed through with their word, provided incredible products and workmanship. We highly recommend!”