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“Rep was nice, easy to work with and very personable. Helpful in coming up with a design that came close to what I pictured and was even able to show some other work they’d done after choosing design that was similar to what I had chosen.”
“Everything went as planned. Our installer Johnny was great and had 16 years of experience with BathFitter. So everything went smoothly. Very happy with every step from sales through installation and we are enjoying our new updated bath.”
“Daniel from Floor & Decor, Lexington, Ky over exceeded my expectation as a designer. I do decorating & design. I found Daniel’s design to be profound! Not only does he read the customer well to quickly figure out their design but he took his time helping me. I could tell he enjoyed it as much as I did. Daniel is the only designer that I agreed with his suggestions immediately. I made multiple frustrating trips until I found Daniel on my last trip to the store. I will request him in the future. I am a business owner (TSI) with over 50 employees & I can quickly pick up on an employee that does the over & above. I can see Daniel in a management position. Hopefully his talent will not go unnoticed. I highly recommend him as a top notch designer! Floor & Decor is fortunate to have an employee as talented as Daniel.
Debbie Wicker”
“My wife and I bought a shower part from them several years ago during a remodel. The part needed to be replaced under manufacturer warranty and the company who made it was zero help. I decided to go back to Plumbers Supply to see if they knew what to do and they took care of the entire process. They were very helpful and my wife and I really appreciated their willingness to some normal folks despite the fact that their business mostly caters to professional plumbers. Great service by everybody involved AND on top of that the shower is fixed too.”
“Showcase showers installed our shower doors about 5 years ago. They look great and have functioned well, but the bottom gasket that was getting worn out. I called their office and talked to Morgan and Susan and they were fabulous to work with. Quick and easy! Very helpful! Appreciate the great service!”
“Staff is always patient and I find neat stuff. Expected my last haul to be about $40 and it was only $23. Just beware their checkout process is slow and the store is VERY full-- not a shopping experience for everyone”
“Worked wirh Whitney Scott on bath remodel. She ask for general idea of what I wanted, she picked out options and I loved all. Great place to buy and I highly recommend.”
“I've worked with Willis Klein through my design business for years and always have received top quality service and products. Beth Protenic always goes above and beyond for my projects and clients, and makes it a fun process too! I am so thankful for Beth's expertise!”
“Angie is 5-stars, plus 5-more! Her customer service is on another level. Her availability and responsiveness goes above and beyond what you will will find anywhere. I will only work with Angie and The Tile Shop on future projects. Well done!!!”
“UPDATE: I called Ferguson home customer service to arrange an exchange of the defective faucet. The phone rep couldn’t have been easier to work with. Though the replacement faucet won’t arrive for several days, at least they acknowledged the problem and did the right thing to resolve it. Hoping the replacement faucet is problem-free, but believe Ferguson Home will work with me to resolve it if it isn’t.
Changing rating from 2 to 4 stars.
Ordered 2 bathroom faucets and a shower kit. Shipping was prompt. 2 faucets and mixing valve arrived first. The boxes for ALL THREE items had obviously been opened by someone else, repackaged (poorly), and sold as new. While the mixing valve and one faucet look o.k. To install, one faucet had stains and multiple fingerprints that wouldn’t wipe off. So I have to waste time arranging an exchange.
I’m VERY disappointed that Ferguson seems fine misrepresenting the condition of their “new” products to their customers. If you market your product as new, send me a new, unused item. Not someone else’s return.”
“Highly recommend them for their outstanding customer service. Melissa was very helpful and patient with us and she helped us deciding which coffee machine will be best suited for our needs. She personally followed up on our case and provided excellent service!”
Kitchen And Bath
Kitchen And Bath
Kitchen And Bath
Kitchen And Bath
Kitchen And Bath
Kitchen And Bath
Kitchen And Bath
Kitchen And Bath
Kitchen And Bath
Kitchen And Bath
Kitchen And Bath
Kitchen And Bath
“From start to finish, our entire experience with Counter Culture was top notch! Casey, Jena, GJ, Cory, Jonathan & Aldo were all amazing to work with. It was so refreshing to do business with a company that followed through with their word, provided incredible products and workmanship. We highly recommend!”