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December 2023 by Tiffany Chiu
Staff at this branch are rude, especially those work at the customer service desk. When I checked the wrong price on the receipt with them, they so often made face to each others like I was some sort of idiot! It’s not just happened once but often! How rude are they? (There’s a particularly rude one - female, middle age, quite heavy built, always has heavy makeup, kinda reddish long hair). I have been shopping at this Kroger for years and it used to be much better. Have they changed the manager etc that I don’t know but they surely need to work on their staff training.
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November 2023 by Sean Smith
It's Kroger! Exactly what you expect from it
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November 2023 by Stacey Smith
This Krogers has went downhill! The click list is a joke! They will have an item but they only want to make it available if you pay for delivery. Also, had an issue with click list they told me I couldn’t have my groceries during my scheduled time and the boy on the phone refused me five times to connect me to a manager. They store will not have any rotisserie chickens after 6:30 PM and that’s crazy some people don’t get off work and to the store till then. Decided to give Walmart a try
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November 2023 by Jeremiah Allyn
This was my first time at this location. Not a bad store at all, everything is on opposite sides compared to Kroger stores I'm used to going to. Definitely better than the Bryan Station store!
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October 2023 by Cael Green
GREAT EXPERIENCE, FOUND EVERYTHING I NEEDED, GOT HELP FROM A VERY HANDSOME AND TALL ATHLETIC SPECIMEN. WOULD SHOP AGAIN HOPEFULLY GET TO SEE MY LITTLE STUD HELPER AGAIN
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May 2023 by Marc Wampler
I was at the Boston Rd. Kroger recently and as I was checking out, the young cashier said, “Thanks, Bud.” I realize this isn’t a big deal for some people but it’s one of my biggest pet peeves. I had hoped to help teach the young man about manners and customer service by telling him my name was not Bud. He looked me right in the eye and said, “Thanks, Pal.” Very snarky this time. The situation deteriorated from there. As I continued to explain to him that referring to customers as Bud, Pal, etc. was rude, he started shouting at me to, “enter my pin number, take my stuff and get out of the store.”My guess is Kroger never really trains its checkers on how to deal with the public. They’re probably happy to just have a warm body to fill the spot. I am very excited about the prospect of a Publix coming to Palomar. I’m there all the time when I’m in FL and never had an experience remotely as bad as this in one of their stores.
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April 2023 by Marc W.
I was at the Boston Rd. Kroger recently and as I was checking out, the young cashier said, "Thanks, Bud." I realize this isn't a big deal for some people but it's one of my biggest pet peeves. I had hoped to help teach the young man about manners and customer service by telling him my name was not Bud. He looked me right in the eye and said, "Thanks, Pal." Very snarky this time. The situation deteriorated from there. As I continued to explain to him that referring to customers as Bud, Pal, etc. was rude, he started shouting at me to, "enter my pin number, take my stuff and get out of the store."My guess is Kroger never really trains its checkers on how to deal with the public. They're probably happy to just have a warm body to fill the spot. I am very excited about the prospect of a Publix coming to Palomar. I'm there all the time when I'm in FL and never had an experience remotely as bad as this in one of their stores.
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March 2023 by Charles Avery Jones
I was very impressed with how clean and well stocked & organized this grocery store was! The staff was very friendly and helpful also. The prices were exactly as I expected nothing was higher or out of the ordinary!Also, two separate employees had noticed that I was looking for a product and went out of their way to come to me, from a distance, just to ask if they could help me with something!!It seems rare these days that store employees will actually be looking for people who may need help and then go above and beyond, who are ready and more than willing to provide assistance! I highly recommend this store!
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February 2023 by Shelb
The store manager, Jared, was very hard to deal with. He seemed as though he did not care about anyone but himself. Does not seem to know how to run an establishment.
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November 2022 by Michelle M.
I shop frequently to the Kroger's on Boston rd because it's convenient and the Staff is so nice and professional however, it's the worse Kroger's I've ever been to due to its uncleanliness!! The floors need to be replaced in the entire store. Deli and Bakery needs a complete remodel. No, I don't recommend this Kroger's. I've been driving extra miles to either go to the lovely Walmart Marketplace or all the other lovely Kroger's. Please do something to improve the local Kroger's on Boston rd they deserve it, don't just remodel resets do the entire store with a complete remodel so it can be enjoyable with a great shopping experience like I enjoy with all the other Kroger stores and I'll come back come bThank you.
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September 2022 by David H
Losing hope in this Kroger. Never anyone to help bag groceries. Saw a lady I used to mow for, she's over 90yo, having to bag her groceries yesterday and workers just walking by. Self scan is nice for some, but not for many. Kroger is dropping the ball big time.
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September 2022 by Shelby Coons
This store has the best stockers ever. One of them is really cute actually
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September 2022 by Mary J
The bakery never has cookie cases. Everytime, I check none are put out and I ask those behind counter and it's always NO!
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July 2022 by Pilar Evans
Friendly staffs, reasonable price, fresh meats, fish and vegetables.. nice and clean and everything in one roof
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March 2022 by Chase Fannin
I do Kroger pick up all the time and they always have substitution for like four or 5 things and say they don’t have them but if you walk in they always have the stuff in stock in the store. So I don’t understand why they are always changing orders. soo I would go try another pick up else where cause Boston rd pick up is real bad.