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November 2023 by R. Neal
We searched all over, locally and in multiple states, for an allocated RX350h with specific trim and features. We found it listed on Lexus of Lexington's website. We called to inquire, and they said it was just finishing being built and was available.We are out of state in Tennessee, worked remotely via phone and text with James Henderson to negotiate a price and value for our trade-in and made a deposit. Eight days later we took delivery!James and everyone else at the dealership was courteous, helpful, professional and efficient. There was no drama, no pressure, the deal was exactly as negotiated, with a fair price and value for our trade-in. The paperwork was ready, the vehicle was inspected and ready to go. We were in and out and back on the road home in no time. This was the easiest, most stress-free car buying experience ever for us.We love our 2024 RX350h Premium! Thanks to everyone at Lexus of Lexington. We highly recommend them.
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November 2023 by Lee Ann Barnett
We thoroughly enjoyed purchasing our Lexus RX350 from James. James was hard working, honest, and knowledgeable of all aspects throughout the buying process. If you need a car, you couldn’t ask for a more reliable salesman than James. We were introduced to the manager who was friendly and courteous. We were shown how to use all the new technology by a tech expert. She taught us well in an engaging fashion. If you are interested in a Lexus , we highly recommend Lexus of Lexington.
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November 2023 by Martina McKitric
The customer service was outstanding, and the vehicle was exactly what I was looking for.” “I was so pleased with the service I received from this busines. They went above and beyond to help me find the perfect vehicle.” “I was very impressed with the quality of the vehicle I received. James Henderson was my car salesman. He made my needs his priority. If you need a good vehicle I recommend Lexus of Lexington. Thanks for accommodating my needs. If you’re looking for friendliness, pricing and courtesy you’ve definitely gone to the right dealership.
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November 2023 by Jarrod Green
Absolute incredible buying experience with Lexus of Lexington. Visited a couple other Lexus dealerships and this one even blew them away. Treated respectfully and fair from the first touch point. Salesman Brad was transparent from the very beginning and worked with me to get where I needed to be. Repeat customer for sure here!!
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October 2023 by Jeffery Jackson
Top notch experience! Great and very easy to work with. Delivered my new GX to my home. Followed up with me to make sure I was happy. You will not be disappointed with the car or the dealership. Big thank you to Blake Carlson, Brian Banks, and Kara Cosby!
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October 2023 by M T T T
Purchased a New Lexus GX 460 Sept 30, 2023. We worked with Ty Spencer at Lexus of Lexington he was very knowledgeable and professional made the process smooth and enjoyable and was able to answer any and all questions. We would definitely recommend him to anyone looking for a new vehicle
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October 2023 by Karen Ecton
Buying my new vehicle was so easy at Lexus. Everyone was so helpful and the process was super fast. This is my third vehicle from here and I will continue to buy from them in the future. Love my new GX460.
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September 2023 by Janet Shepherd-Turner
My husband and I purchased a 2024 NX350h and we are so pleased with it. Our salesman, Ty Spencer, was one of the most honest, down to earth persons we have ever dealt with in our lives. Not once did he exhibit any high pressure sale tactics. He was so patient with us as he explained the different packages and was persistent in finding exactly what we wanted in this market and obtained it much sooner than we anticipated. In addition, he was very knowledgeable and an all around good man. If there was anything above a 5 star rating, we would surely give it to Ty.
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September 2023 by Margaret T
We just purchased a new Lexus RX 350 from Lexus of Lexington. The entire staff was wonderful. They are very professional and also very personable. We couldn’t have asked for a better experience. I personally want to thank Ty for helping us make this a flawless transaction. Thank you, Lexus of Lexington! We highly recommend this company!
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September 2023 by suzanne Mundy
What a wonderful experience I thought customer service was a thing of the past. Taylor walked me through the entire experience She answered all my questions and really put me at ease with my decision I had been a Ford customer for over 30 years and was ready for a change. So happy with my Lexus but even happier that the entire Lexus family I dealt with made me feel like they were really glad to have me on board. Thanks again to the entire team and Taylor!!
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August 2023 by Gina S
I've had the pleasure of purchasing not one, but five cars from this Lexus dealership, and each experience has been nothing short of exceptional. I love the seamless and hassle-free transaction process. Never once have I had to engage in frustrating haggling or negotiation games. Moreover, when the time came for a trade-in, I was offered a reasonable and equitable price.In addition to their highly professional sales staff, the service team is equally impressive. I've encountered no issues whatsoever with my routine maintenance appointments. I appreciate the added convenience of a loaner car during service. The waiting area is stocked with refreshments and entertainment options that make the wait for your car quite comfortable. You can actually observe your car being worked on at the viewing area, enhancing the level of transparency they provide.Having made five car purchases with them, I can attest to Lexus of Lexington's unwavering dedication to customer satisfaction.
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August 2023 by gene dees
Absolutely great experience at Lexus of Lexington! Purchased a pre owned Mercedes, very clean and well cared for vehicle. Woody our sales person was great to work with, professional and knowledgeable and an upfront young man. He and the staff were very accommodating and answered all questions. I received more for my trade than I expected! Received a very fair deal all around and no beating around the bush. Facility was nice and taken care of and we were treated very well. And yes I would go back again!
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August 2023 by Allie C
Absolutely incredible service! Jeff and Tyler were wonderful in getting our family our dream car. My husband drove from Dayton, OH and would do it again for the kind, honest, and professionalism that everyone at Lexus of Lexington showed. We cannot say enough great things about our experience - thank you all so much!If you’re looking for a reliable vehicle from an honest and trustworthy team - Lexus of Lexington should be your number one choice!
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August 2023 by Benjamin Gernert
I had an 5 star experience and got awesome deal! I would highly recommend Lexus of Lexington to anyone looking for a new or pre-owned vehicle. I was extremely happy with the staff and had the best car buying experience I’ve ever had. Big shout out to Ty and Steve for helping me find the perfect vehicle for me at an amazing price. Bobby, in finance was very helpful and made the process seamless and hassle free. Also, Alec did a fabulous job educating me on all of the vehicles features and was able to answer all of my questions with extreme accuracy. All in all the staff was amazing and very professional. I had an great car buying experience and will recommend Lexus of Lexington to everyone I know. Thank you for everything!
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July 2023 by Britney Mitchell
I’m new to the Lexus family and my first service appointment was fantastic. It was very luxurious experience from the start to the end. I felt like a valued customer, who made the best purchase of my life. Every staff member was kind, polite and welcoming. I’m really big on customer service and my experience was top of the line. In 2023, customer service almost means nothing, but at this dealership it’s clearly a requirement. I worked with Christian in the service department, who was very thorough from my initial call to me leaving the dealership. He answered all my questions and educated me on my vehicle. You can tell he truly knows the cars and values his job. First class experience Lexus of Lexington, Thank You!