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April 2023 by Brittany Baxter
Expect to not be greeted, followed, and then if you happen to purchase something still be treated with skepticism with a snarled nose. Unless you’re carrying a Louis of course. It truly is unfortunate because I looove these clothes, but the customer service at the location is truly terrible. I see a different girl in there every time, and they all demonstrate the same uppity attitude. I feel like I’m in pretty woman in the worst way. Side note, the gals over at free people right next door are always friendly and treat me with kindness! Just a tip!
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February 2022 by Iman “IMAN___HUSSAIN” -
They never acknowledged us or approached us for help but as soon as some white women walked in the store they came to aid. Disappointed in the store, been there several times.
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January 2022 by Jacquie Meriwether
Such a great staff and just an overall great experience every time I go in.
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February 2021 by Alessandra Del Brocco
I think the managers name was Katherine- she was so incredibly helpful and patient. The staff at this location are always friendly, but this was next level. I was so thankful for her assistance buying my first pair of jeans in a million years- I ended up leaving without them, but she wrote down the exact style, wash, size, and SKU so I could buy them online (which I did). It was so nice not to feel rushed into the purchase. Amazing work at this madewell location.
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September 2020 by Caroline Taylor
I love Madewell!! I was there recently simply to try on some shoes and the young lady helping me went above and beyond with customer service. Since they didn't have my size in store for the style I wanted, she suggested I try on one in a different color in a size I sometimes fit into to see if I like the fit/feel/look. It ended up being too big, so she looked them up and told me that they were available online in the correct size. I wasn't sure about ordering them there on the spot, so she then wrote down the style number and make of the shoe for me to look up at my leisure. It doesn't sound like a lot, but she suggested all of these things without me asking for a lot and she made sure that she did what she could.TLDR: thoughtful customer service & cute quality clothes
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June 2020 by Chaney Riddell
Madewell fan but refuse to shop at this location. Sad to say the employees are the least solution oriented people and have no problem solving skills. Any time they can't find something on the rack for you (after you've chased someone down to help), you're out of luck. I've given this team a years worth of chances but sadly, will not be returning.
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June 2020 by Madeline Vied
Longtime Madewell customer here. I have at least 10 pairs of jeans and shorts. Was just embarrassed by staff in the store when trying to exchange some jeans that didn’t fit. I had purchased them online during the quarantine to try and support one of my favorite stores! They didn’t fit but returns weren’t being accepted online and the store was closed. I was finally able to get into the store to try and exchange and they said I was 2 days past the window to exchange. Are you kidding me? Disappointed and will not return. I’ll buy expensive jeans somewhere else where I can trust I’ll be treated as a valuable customer. Pathetic customer service.
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February 2020 by Ashley Norris
worst service! I just stopped in with my baby in a stroller and couldn't make it around a rack of clothing in the middle, the saleswoman actually made me wait while she went around me. no greeting, no assistance whatsoever... horrible
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December 2019 by Deborah C.
I LOVE MADEWELL and their exceptional customer service!!! After 3 unsuccessful attempts to locate a specific handbag in a certain color (online, Reston, VA, and Philly), I was hopeful and determined with my last attempt and called Lexington Madewell. I connected with Leia who confirmed she did have one in her store and she successfully price matched, processed my order over the phone, and emailed the receipt and tracking information.
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December 2019 by dah juc
I used to like this place but last time I was there I had a very bad experience. Staff followed me around the whole time I was there, opened the dressing room curtain while I was in there without knocking (luckily I hadn't started changing yet), and then when i left a few employees thoroughly checked the dressing room. It made me feel like thethey thought I was shoplifting and I couldn't help but feel like it was race related. I will not be coming back.
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November 2019 by Elizabeth Cox
Beautiful clothes. Way too expensive!
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April 2019 by Courtney Banschbach
Best jeans, hands down
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January 2019 by liesel elisabeth
This place is my happy place! Friendly staff, but not pushy...they are helpful when you need them and real with you about fashion tips!
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January 2019 by Monica Powell
Very friendly and helpful employees, and the quality of clothing (especially denim) is excellent!
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January 2019 by Megan C.
I love Madewell's products and ordered most of my Christmas presents from them this year. I received an incorrect item from my online order and have yet to receive an item I selected overnight shipping for. I went to the store near my house to try to resolve this-Olena was my cashier. She didn't greet me in any way, and I could tell as soon as I started telling her why I was there she had already made up her mind that she didn't want to help. She told me she couldn't help in any way with the item I had yet to receive (wouldn't even look at my receipt), and she took the incorrect item from me and returned it before I could let her know that I didn't want to return the item-I simply wanted it monogrammed like I paid for. She let me know that my card would be refunded and then rudely stared past me until I walked away. Any advice on how to receive the items I paid for or even respect from the employee would have been appreciated. I doubt I'll go back to the store.
