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“I'm a returning customer and just had another great experience. I was pointed in the right direction to a quality product, all thanks to Brian McDaniel and his superior customer service and professionalism. He was very patient and understanding of all the needs associated with sleeping with back pain and the total experience of sleep. Much better than ordering a mattress in a box.”
“My associate,Marissa was very friendly and helpful about the adjustable bed frame I was interested in!! My purchase and delivery details were handled very quickly and professionally!!”
“I’m so glad I found this showroom, Keith is very helpful from picking out the best mattresses to assisting me with securing them on my car. Grateful for his hospitality. I highly recommend giving this place a try, they are budget friendly as well.”
“Noah was fantastic, great personality and very friendly. He knew his products, made buying our couch really easy. We will definitely ask for Noah again on our next visit.”
“Will be going back when we need a new mattress. Ask questions about our needs his understanding of what we wanted and needed. Very nice place and not pushy at all .”
“Keith greeted us at the door. Asked us specific questions to determine which mattresses were a fit. He guided us through the features of each one, let us try them out to see which mattress we liked the best! We are SO happy with our experience at Sleep Outfitters today, a smooth process. Thank you!”
“I recently visited Mattress Firm and had an excellent experience thanks to Rachel. She was incredibly knowledgeable and helped me find the perfect mattress. Her friendly and professional demeanor made the entire process smooth and enjoyable. Highly recommend asking for Rachel if you visit!”
“Mark Nicholson was an amazing salesperson. He was so helpful and kind. He listened to what we wanted and made sure we knew all our options. This was our first time at Haverty's and we hope to purchase from there in the future!”
“We had a very nice experience with a professional salesman. We have bought furniture at Burke’s over the last 25 years and have always been very pleased with our purchases.”
“Fred is great at what he does, you will get the best service and great prices. I bought a queen nectar mattress and I absolutely love it for the price I got it at.”
“Good place to go look around they don’t try to sale you on the most expensive things there. The staff was very knowledgeable and helped us find the mattress for us!”
“We have been in the last few weeks of shopping for new bedroom furniture and in doing so every doorway we entered was met with some very aggressive sales people. One even asked me if I wanted to “start a relationship”.
Working with Jesus was an unexpected pleasant surprise. He greeted us and then let us roam around. When we had questions he answered. At no point did I feel pressured or someone breathing down my back. Great job Jesus I think you will do a great job. FYI we did buy our furniture from him. There were a few other people that was very helpful as well.”
“Wonderful shopping experience in Lexinton, Ky.. Duane Fields was fantastic! I've been helping my mom with her house after my step dad passed. She was in desperate need of a sofa with Thanksgiving coming up but we are on a tight budget. Mr. Fields approached me with professional friendliness and no pressure. He helped me pick out just the right sofa at exactly my budget. Being the shrewed man I am I told him I was gonna do a little more shopping. No pressure, he offered me his buisness card and I went along my way.
I told myself if I find the same or even slightly better deal for a similar product I would base it on my customer experience. Needless to say I couldn't find a better deal (though Bob's was great aswell!) and I even shook the dust of my feet with one competitor.
I'll be picking up the sofa next week with confidence that my mom will have the perfect sofa for her and the family during this Thanksgiving. Thank you Duane!”
“My experience was rather unique. My sleep number was delivered and installed but I had ordered a piece online that I didn’t need. The salespeople were instrumental in helping me sort things out. I return the piece and will be credited the cost to my account. While I was at the store I purchased a pillow. So far my I am sleeping better.”
“Very friendly and welcoming. The sales associate was helpful as well as knowledgeable and didn’t pressure us as we browse the store. Highly recommended. Dean was our associate and he was Amazing. Very excited to receive our living room suit this week! “The Viking””
“Robert Lewis is fabulous! Very helpful and PATIENT. Met the manager, Jimmy, as well. Extremely nice as were the two ladies at the front desk. It was a great experience.”
“I bought a BEAUTIFUL new 8x10 rug. I am SO very happy w it! The customer service was outstanding! Thinking about going back for a sofa. They don't just offer mattress' but whole home decor ?”
“This is how our complaint ended up. On 6/19/2022 I filed a review found below. It took months to get this issue resolved. It was finally resolved to our satisfaction. The process wasn't fun and one of the customer service representatives was ill informed and beyond rude. However, I found the rest of the department to be courteous, well meaning and helpful. The Department is lead by a gentleman that will truly listen, research your facts and try to see your point. If it is worth the effort and you honestly represent the facts, then it will be worth the result. Tempur-Sealy is with the effort”
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“Joe at Sleep Outfitters was awesome! Took great care of us and made sure we knew every bit of info we needed to make a decision on the best mattress we could find! Great service, great store, and a fun experience overall! Go see Big Joe at Sleep Outfitters in Hamburg. #GoToBigJoe”