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November 2023 by Jessica Dehart
I tell you there has been a death for me to report and you hang up on me.. Thanks
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August 2023 by John Crumley
Negative 100 rating in helping someone who has paid for elderly care since 1990s !!! Now refuse to pay benefits
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July 2023 by Anon P.
TL;DR Poor communication, slow to make claim determinations. If you want paid, you need to pester them to get any sort of movement. It's been almost a month of this and I still can't get paid.6/22 - My original short-term disability claim ended. I saw my doctor this date and was determined that my time off should be extended until 7/11.6/23 - Faxed doctor's note stating I need to remain off work until 7/11. Received confirmation notice that it went through successfully.6/30 - My pay day - Was short over $1k due to extension not being approved.7/3 - Emailed to follow up on the extension request. 7/6 - Sent a follow up email as I received no response.7/7 - Received text confirmation that my doctor's office notes had been received and claim status was in review.7/10 - Received phone call from MetLife claiming they did not receive any faxes and were contacting my doctor's office to send notes.7/11 - Emailed my doctor's note stating I may return back to work on 7/12.7/12 - I returned back to work.7/13 - Received text stating (again) my notes were received and claim was under review.7/18 - My HR reached out to me, asking if I have heard from MetLife as payroll runs next week and my check is looking to be short again.- Sent MetLife email asking for update since there had not been movement on my claim, per their website, since 6/26. - Called case manager and it went straight to voicemail. Left a voicemail. - Called main line to speak to any representative available. They viewed my case and confirmed they had everything they needed and "determinations should not take more than 5 business days" and would contact my case manager directly.7/20 - Received text message stating the FMLA claim associated with my short-term disability claim was approved. However, my short-term disability claim was. still. pending.- Texted the number back (not even sure if they receive them) stating BOTH claims needed approved in order for me to get paid.- Sent follow up email.- Sent message through the MetLife website since my voicemails and emails were not being responded to.My disability is pregnancy related and I'm terrified that my maternity leave will also be a headache to get payment from. My employer uses them exclusively for all disability claims so I can't go elsewhere. This is exhausting.
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June 2023 by jayne dho
Tried calling for customer support SEVEN times. Each time after getting through their annoying automated service menu, it hung up on me. Tried calling the actual corporation in KY, same thing.I will be complaining to my benefits board and KY attorney general.
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September 2022 by Carol Tate
Their policies suit themselves and the customer is left with no recourse for appeal.
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June 2022 by Zariya Jackson
I literally call regarding my claim and I am being told lies upon lies on a recorded line. I’ve even gotten callbacks who ask me if it’s okay that the line is recorded for them to lie on the line. I will be seeking legal action against MetLife due to the lack of integrity and honesty of its core values and employees. I have been shown no empathy from any of its employees or organization. I will highly not recommend this company and will be also writing to the BBB. I’ve spoken to Tammy Moore who is supposedly a case manager.(Terrible liar) Heleen Bradford who is Tammys Unit Leader (liar). Dwayne who is also a case manager under Heleen Bradford (Also a Liar). Also a host of regular CSR whose names I have documented and will use against them in my suit. Just disgusting
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January 2022 by jonathanHeather Thompson
If I could give a one star I would! They have been the most difficult, uncaring, lazy company I have ever worked with . We will be filing a BBB complaint against this company !!! Go somewhere else if you need anything!!!!!
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November 2021 by Kimberly R.
If it were an option, I would give them less than one star. Avoid MetLIfe if you are looking for insurance. They will look for excuses not to pay out on your claim and ask for documentation / records that have already been provided. Further, they will not answer questions when asked but will simply read whatever comments have been entered into their system; the same comments that are being questioned. I will definitely be shopping for other options before the next open enrollment; even if I have to pay a little extra. Take your business and your money elsewhere.
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October 2021 by randy coon
Met Life Is to dam big to take care of THERE own clinets . as a company they were taking our payments and not even insuraning the employees of our company.THE FEDERAL GOVERNMENT NEEDS TO STEP IN AND EXPOSE WHAT THEY ARE DOING.
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August 2021 by Luis Acosta
Excellent
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June 2021 by Douglas Pyle
They treat non-response as opt-in, which is not legal. Then they use your GUL cash account to pay for continuing life insurance coverage you don't need/want. A seemingly respected company engaging in those practices is alarming.
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July 2020 by Tippi T.
So glad I have gotten in touch with the State of New Hampshire Division of Banking and Insurance ... Met Life continues to be ridiculous....their latest request from me was that they wanted a list of information and when I called to inquire, I was told it was my responsibility to get it for them despite the medical release authorization forms that they had me sign so that they could get the info from the cancer center directly... Their grocery list of requested information included....no kidding for real!!!... copies of the doctors phone call records!. How does one procure a doctors private phone records..this was the first time I was requested to obtain phone records in all of 5 years...the hurdles get higher and higher as my illness and decline in health progresses..;yet another impossible hoop to jump so they can cancel my ongoing claim. When I asked them from what time period I was told ALL OF THEM !! When I attempted to give Courtney from Met Life the phone number of my oncologists so she could directly contact them she snottily told me "don't tell me how to do my job" I replied that I was just trying to give her the number to call to tell them what she needed because the requests in the letter were so vague and CINJ didn't know the dates for the information that they requested...I have been a cancer patient for 5 years now with the same doctors. Not knowing what to do and once again being threatened with discontinuation of payments I contacted the Dept of Banking and Insurance in the state that they administer the plan from and they took charge, contacted Met Life and lo and behold, a supervisor calls me and tells me nevermind... they knew they were harassing me and to push the envelope would invite an open investigation of illegal practices by the State Dept which they obviously don't want... Note my photos of a typical information request letter by these crooks and please forgive the notes that I wrote on the letter while trying to navigate this latest harassment Mind you that they have been paying me for five years now and this is their usual modus operandi to constantly twice sometimes three times or more a year updated request letters as my cancer has progressed to late stage 3 ... but they say that they only request yearly updates which is fair and reasonable but untrue as they have sent me requests for info 2 months after I send them updated info...they say they never got it which they did as I had to cc the banking and insurance dept when I sent it because I KNEW they would say that they never got it as this Courtney person claims. Courtney is my forth or fifth claims specialist in the past 5 years and I get the feeling that the new ones don't want to waste their time reading my lengthy claims file and find it easier to just call me up (In the middle of my weekly chemotherapy infusions) and harass me for the same information all over again because last December when they said they never got the 67 page medical report that I faxed to them, they miraculously found it after the Dept of Banking and Insurance contacted them yet again! And all of this for a less than $600 a month payout from them! I'm costing them less than $9000 a year and each year they debase me lower and lower till I'm grateful for the crumbs they throw my way
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December 2019 by Ralph N.
Without a doubt, the worst company in the world when it comes to holding up their end. I was on short term disability from my job at a tv station. I was made to jump throw pointless hoops. My paycheck was held up at one point because they claimed to need more info. No one called me or emailed me. They just waited until I didn't get paid. When I called, I told two thing were missing. They needed my height and weight. That's all. I just missed another pay cycle. No one can tell my why. Everytime I call I have to tell my story all over again. They transfer me. Then I have to tell my story one more time just to be transferred again. Some guy name Carl told me a pack of lies then disappeared. I'm disappointed my company continues to allow Metlife to mistreat us so bad. All of this at a time when all you're trying to do is get healthy. The stress is killing me and they could care less. Try being stuck in bed and you don't know if you are going to be able to pay your rent. This company is pure evil.
