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October 2023 by Seth Hutchison
I’m parked my car at 7:30 PM. It was towed at 11 the tow driver must’ve been oblivious to my visitor parking pass but anyhow, when I called to figure out where to pick up my vehicle, the reception is the lady with black hair in a nose piercing was very rude and then also hung up when I asked where to come to get the car like can you believe these people? But anyhow, it gets much worse. We get there and I’m trying to show them that I have a visitor parking pass but from where it’s Towed it’s too late. I get it it’s a man eat man world. But man let me tell you what a way to start a birthday 180 to the face because the tow truck drivers oblivious and because of the receptionist it’s too rude to even try to talk to. Metro get your stuff together.
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October 2023 by Aubree Lykins
Extremely rude and unprofessional “office” staff. I’ve worked in hospitality related jobs for years so I take notice in how I’m treated when I go somewhere fairly from both points of view. My visitor was towed even with having a pass displayed in his car. He had called and the lady was extremely rude, even hung up on him. After this encounter I went in with him to get his car. We didn’t argue, cuss or act out in anyway yet the lady which may or may not have been the same one was rude and acted as if we were below her. Frankly, you are in a business where you are either helping or putting down someone’s day, when it’s the latter maybe have some respect and try to make their day better instead of worse especially when it’s also your companies fault for their carelessness that put them in this mess. $180 doesn’t come out of thin air.
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October 2023 by Tejatt1
Definitely worse than the DMV, I was genuinely surprised. I read the reviews of this place online and none seemed anywhere positive. (a lot of angry people) I get it, 180 is a scam of a business. My Car was parked in the wrong parking lot, so it was on me. when I called the lady was extremely nice and didn’t come off rude in the slightest.when I got there though, it genuinely surprised me how rude and standoffish they were. I asked to see my car - because when i pulled up i didn’t see it. and they told me i couldn’t and it was, “against their company policy to show me” and that i’d have to “contact -insert apartment name here- if i wanted to see a picture of it” eventually they showed it to me… so that policy was obviously not very effective. and I payed and left. unfortunately for the owner of this company - it seems their main problem is the service. if i had advice to give to the owner it would be to encourage their workers to lighten up. If they weren’t rude - mean - and upset. the experience wouldn’t have been that bad. so you lose 2 stars for the cost, and you lose 2 stars for the service.
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September 2023 by James Hoss
Toad my car about 500 foot and charged me $180 to release her… A man who bench presses over 500 pounds shouldn’t be treated like that bye employees…
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September 2023 by Danielle Kukich
Whoever was working today 8/31/23, was the most vile, disgusting, and rudest human being I've ever come across. No human decency, compassion, or care can be found in this individual. She needs prayers for sure.
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August 2023 by Massiel E.
How unprofessional people to answer the phone, my son is a freshman at UK , he is learning things that an adult does , his car got towed today and he calls and a lady " second shifter " the way she wants to be called , since she refuse to give me her name or supervisors name, which is weird , I'm a manager at an eye doctor's office and when someone asks for my name I have no problem giving to them but the difference is I know how I serve people , so there is not a problem. Lexington is a town full of students that are growing , there is many things that they don't have a clue and it's sad that he asks info and this lady here , laughed at him and be sarcastic , that is so wrong and unprofessional. The problem here is not the car got towed is the unprofessional people that you have deal with , cero respect , cero compassion towards people that are truly trying to understands how things work , sad that young kids are treated the way this woman treated my son .
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August 2023 by Tim Evans
They towed us without signs in the area of towing. They said we should know Lexington's city laws even though we don't live there. My wife had a Dr's appointment and we didn't want to pay UK's parking for 2 cars. So we parked off campus in a lot that didn't have signage. We picked up the car an hour later and it cost $180.00! We didn't hear him through the glass the first time and when we asked again, he had an attitude! The lady in the office didn't even look our way when she took our license. They treated us like we broke some kind of felony law. I mean they took us for $180.00, at least they could have been nice for ripping us off like that!
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July 2023 by Luis G.
This company sits and waits for in the parking lot. I was having a car dropped off at the market place in lexington becuase the transportation company truck was to big.to go down my block. So I parked my car in the shopping center were I've eating lunch and dinner all week. I moved one car and to ammco a few blocks aways walked back and they had taken it. Stating we saw you leave it there. Take it all the bussiness were closed but I was unaware till I tried to eat at jalapeños. Boycott this place for any local tows they are thieves with no ethical morals. They just stick it to them man. Fortunately I can afford it. Karma will get this place. Glad I pay taxes in California!++
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July 2023 by Mike White
*SCAM ALERT* It aches me to give them the 1 star. My family and I are moving into an apartment. Working hard today, on 4th of July. Went to lunch, came back, and they stole our car. We were parked over the line. Of course we were.. we were moving stuff out of our van and didn't want to hit the car next to us. Trees have fallen due to a storm, parking is limited as is. I truly don't know how these people sleep at night. We will be protesting and pressing charges. Unethical. Unacceptable. Scammers at their finest. $180 that I will get back. Dont use this company!
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June 2023 by Joseph Thornberry
***** if you see metro towing signs, take pictures of your car and permit clearly visible where you parked*****Awful and predatory. Convinced this is likely a scheme from apartment complexes and the towing company to hurt hard working Americans by forcing them to pay outrageous tow fees. 180 dollars for a 2 mile tow? Should be criminal the way they operate.I also blame our apartment complex for spotty parking enforcement and cutting down the guest spots mid lease. Refuse to give out more than one resident parking pass per unit. Sorry I’m not selling my car because the complex does not know how to arrange their parking lot. (There are tons of resident spaces available. Mainly because people know how shoddy they are to lease from) See my other review for their awful conditions!Sincerely hope the city of Lexington does something to crack down on companies like metro towing and complexes treating their clients like piñatas for money.
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June 2023 by Rich Ottersbach
Stuck out of town. Metro answered the call. Got to us quickly and hauled us out of harms way. Then towed us all the way back home. Prompt, polite and courteous. Good service will cost you a bit more. I paid it and Metro saved us. I'll be in my bed tonight. Awesome experienceService: Car towing
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June 2023 by Chase Gipson
Got towed from my apartment complex of 10 months even though my license plate is registered to the company and my pass is clear as day in the window.Tried to charge me money this time, and I refused to pay until they gave it back to me as it’s an illegal tow. Promised me they’d charge me next time though for some unprofessional reasoning.
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May 2023 by Joseph T.
Predatory towing. They are a fly by night towing company. Be prepared to pay at least 180 dollars no matter the distance. Convinced it is a money scheme by the various student complexes and apartments to steal money from hard working Americans. Be warned that these drivers are on the prowl in Lexington and will tow you for any minuscule reason for those precious towing fees.
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May 2023 by Eric M.
Terrible, terrible company. Also racist. Overheard one of the employee talking behind some other customer and using the n-word. Not only are they unprofessional but also racist.
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May 2023 by Robert G.
I know this business gets horrible reviews because they are the ones contracted to tow cars at the University of Kentucky, but please don't shoot the messenger here if you need your car towed, they are very responsible and reasonable and have large tow trucks that are safer for your vehicles. Aubrey, the dispatcher as well as Tristen, the driver, were both excellent and I would highly recommend this business if you need your car towed!
