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January 2025 by Casey O
Let me preface this with important background info, there was a snowstorm a few days ago and the roads are somewhat cleared but it's dangerous to be out in certain areas. It's very slippery, icy, and snowy.
I am super bummed to be writing this. I called this location about 420, 430 knowing full well that they closed at 6. I explained to them that I had a donut on my car and that I needed a repair and asked for the cost and about how long it would take. The guy was super nice about it. He gave me all the information I needed and then I said I'm not sure if I'm gonna come in but I'll try to get there by 5:15 or between 515 and 520 if I'm able to come in he said "OK that's fine. We'll play it by ear. No problem. We're open till six."
I call at 5:25 letting them know I'm about five minutes away. It just rings. I call again no answer. I figured maybe they're working on a car. I'm not sure so I get there and my GPS has me go into the parking lot of the car dealership directly next to it. I called them again to let them know I was just having to make a U-turn and again I am really trying to be communicative with this place.
I make a U-turn and then get there and the parking lot has not been plowed which is fine. It's snowy, it's understandable. The bays all have cars in them but it's very dark. I go up to the window and it is now 535 Ish and even though the open sign is still lit, the inside is dark; there is nobody there at all.
I have come out in snowy weather with a donut on my car because I need my tire repaired, with two children, and the guy told me come on down no problem. I'm really disappointed with the service.
I was able to get a repair at the Tire Discounters on Winchester rd a few miles away. With 20 mins to spare until they closed. I'm about to go write a review for them. Go there instead of here!!!!
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December 2024 by Jared Lamb
Just needed an oil change and tire rotated and the team got me in and out with no issues. Everyone there is very nice and easy going. Good experience.
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October 2024 by James Spencer
Quick , helpful, and courteous
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June 2024 by Robert Gale
The guys was very professional and took care of the problem.
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June 2024 by Candace Lewis
Went to Midas on New Circle Rd.Chris and crew very professional and personal,Told me exactly what was going on gave us a reasonable price.Wesley and crew work on my 2014 Hyundai Sante Fe rides great will be going back.Told 2 people already to take their car there.Thxs Chris and crew.
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May 2024 by Chan Reg
Has been 3 years that I have been to this Midas shop. Says new management.
Chris , the manager was very courteous and articulated the problems with my 2015 Jeep after the diagnostic check. Scheduled an appointment for next week.. Will update after the service.
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January 2024 by Parker Miller
Hooked me up with a quick service! Thanks guys
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January 2024 by Beth H
Jordan took great care of me and did exactly as i asked. Super wonderful with customer service. Would ha e been 5 stars had the facility been cleaned up a little more. But absolutely amazing ?
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January 2024 by Wazi Tv
Hooked me up with a quick service! Thanks guys
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January 2024 by Vincent Harris
Jordan is the best shop manager I've run into in at least ten years now. Great communication about what has to be done and what can wait. Terrific pricing and skilled stafff
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December 2023 by Ajax Makinlay
Good place to get work done. Not a "polished" environment if you are the snooty types, but fair pricing and solid work.
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November 2023 by John Fraine
Best prices I've found for an oil change
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September 2023 by Abbey Christner
Went to get a slow leak checked out in my tire and service was amazing! Jordan got me in early before my appointment and was on top of making sure I was taken care of. Very happy with my experience and highly recommend this Midas location!
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August 2023 by SEAN LEACH
Friendly staff and quick work.
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August 2023 by Mark Andresen
Honest, professional, fast and super friendly. Reasonable prices. Free coffee and air conditioned lobby. Jordan, the manager is awesome.
