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August 2023 by nathan dailey
Horrible to work with on construction loans!Run away as fast as you can. They make the building process a nightmare. Find a local bank that’s has your back! RUN!!!
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August 2023 by 123ABC Reviews
Allen Carpenter and Katie helped me get all set up and educated me on banking.
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December 2022 by John Clary (Press Secretary)
No one works here apparently because no one ever answers the phone. I do not think this place is open to the public.
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September 2022 by Daniel Dunn
This place is a joke. My bank has been trying to reach them for 2 days about verification on a home sell check we received and for 2 days nobody has reached anyone at that bank. Finally I got through to a call center out of Indiana. He even tried calling the branch and said nobody answers. Does anyone work at this bank? Is it empty? Did you not pay your phone bill and get cut off. What an embarrassment.
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July 2022 by Karen Koger
They say they are a top bank but it took 3 hours on hold just to be hung up on and me emailing the branch manager to be able to get ahold of someone and they claim to work with people and "Life happens" they do not work with you even if a situation is beyond your control I understand it is a bank and there are rules policies and procedures but if only 1 person get to make a decision for you and when asked for another request or another person make that decision you are told no I'm just glad I do not house all my money at this bank. I financed at the dealership and this was the bank I was given so it wasn't my choice to use them in the beginning.
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June 2022 by Adam Kendrick
So glad that we met with Matt. Top quality service, I look forward to many more deals in the future.
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November 2021 by Nicole Addison
Love this branch just wish it opened at 8am.
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March 2020 by KC Massie
Matt Walters is the man!
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December 2019 by James Gibson
Matt Walters is the best mortgage officer in Lexington. We’ve done two loans with him and he’s beaten everyone else each time, plus he’s been the most responsive mortgage officer I’ve ever dealt with. Process was as painless as getting a mortgage can be, and he’s always looked out for our best interests.
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August 2019 by Col. Jordan Palmer
Follow up from management and the knowledge of their Relationship Bankers leaves a lot to be desired. So I had to go back and get a check I left to be despaired because they did not and did not know how to modify legally added DBA’s. I was very frustrated and they didn’t have anyone to call for help and assistance. So I took it to my normal bank and it was not a problem at all. It’s not likely we will continue to do business with this bank. They need more experienced staff and they need to be more customer-centric to survive in this market.
