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January 2024 by kameron smith
Came in there today and an associate came up to me and my girlfriend, and we told him that we would either like a resize in a ring or we would like to swap it out for the same ring just different size. He looked at it for 2 seconds and said it was worn in and scuffed. I just had just gave that ring to my girlfriend for Christmas and it wasn't the right size. He said that there was nothing they could do. We then went to another jewelry store with the same ring and they said nothing was wrong with it. It was in perfect condition. Terrible customer service, not coming back. Thankfully Zales helped us immediately. Recommend Zales to everyone and not Pandora.
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December 2023 by Monica G. A.
Terrible customer service. I came in and the associates just looked at me and no one said that you needed to give your name until I caught on. If not, I would just be standing there. Finally got called and the person who was assigned to me was not welcoming at all. Every time I asked to look at something, it felt like an inconvenience for her. Maybe because I looked young and she thought she wasn’t going to make a sale. I wished I spoke up and just asked for someone else or just walked out.
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December 2023 by Evan Watson
This Pandora store is not the Pandora of old. I have shopped at Pandora in Fayette Mall since they opened their first location in the Mall. I used to enjoy the experience.Now the experience is more like shopping on a used car lot. I went gift shopping at the Pandora store last week knowing exactly what I wanted. I came out with one item that I had intended to buy and one item I hadn’t intended to buy although I am happy with it. If my sales clerk had had her way, I would have spent hundreds more. I was told you need this and this, and oh ya, we also have this. Oh, you should buy this for her.If you buy this and this and spend this much money you can have a free bangle bracelet. I say, my wife already has a bangle bracelet and she doesn’t like it. Well you can give it to someone else she says.The sales pressure to buy additional items was ridiculous.It was not the pleasant experience it used to be.
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October 2023 by Diederick van Oorschot
Friendly and helpful staff.Well helped.My wife loved her Kentucky Derby bracelet pendant.
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August 2023 by Launa Shaffer
Bought a gold ring. Didn’t last thirty days and broke. Store manager Abbey wasn’t helpful at all in my opinion. Won’t be back. Will buy better quality jewelry next time.
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August 2023 by ed griffith
Purchased a ring from here that was 2000$ I asked for a size 7 1/2 and the guy goes back to look for the ring and returns with what he said was a size 7 and he replied that they didn’t have a 7 1/2 size .. so I asked if it was to small for her if I could return it and he replied yes within 30 days and it can’t have any damage.. so after I left and my fiancée first try’s the ring on it was to small for her so I went to a different store location to exchange it .. and once there they checked the ring for damage and told me it was damaged and couldn’t be exchanged.. so I go on a rampage stating that the ring was only worn for like a minute and was put back in the bag and box so it couldn’t be damaged… she asked why I wanted to exchange it and I said bc it’s to small I need a 7 1/2 this is a 7 .. so she grabs a ring size stick to check the size and she discovered that it wasn’t even a 7 to begin with it was a 6 .. recipe clearly showed it was a 7 so after investigating she finds out the ring was a ring that had been a return from a previous customer and the store was trying to pawn off the damaged ring to me .. so after talking to the district manager my ring was replaced with the correct size.. so beware of this location they are out to screw you over
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July 2023 by Jacob Egan
Not the best customer service, not a large selection of products.
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November 2022 by LadyD 77
Love this STORE!!! GREAT customer service and sales associates. Stopped in to get my bracelets cleaned, and the sales associate done a AWESOME job. Staff was very knowledgeable and easy to talk to. Very welcoming and personable.
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June 2022 by Linds Renée
Lee was super great at the Lexington, KY store. We went to a couple different jewelry stores to try and find what we wanted for our anniversary. Lee listened to what I wanted and he delivered! He made our trip to Pandora a fabulous experience with his knowledge on the jewelry provided by the company. He even picked the perfect blue wishbone ring that stacks with the bigger one. 10/10!
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April 2022 by Iesha Huffman
Worse customer service. Stood around for more than 15 min as I watched them wait on people that came in after me. They eventually came and put my name as the next in line to be serviced just for them to still service others that came in after me. If you’re looking for fast and professional service this is NOT the place.
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May 2021 by E
Poor customer service. The employee that helped us was in a bad mood. She slide rings at me through the plexiglass, having me catch them to find my size. They lost a customer.
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May 2021 by Shan Muh
Do not shop here. They will call your phone to bug you about promotions. It’s annoying. I tried to call the store to get them to stop but ironically, I get a bust signal. They have lost a customer.
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May 2021 by Jennifer Travillian
Nice place very friendly employees
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February 2021 by Nadine Lizer
Very friendly and helpful staff here!!
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October 2019 by Tammy Preston
Great friendly staff very knowledgeable
