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October 2022 by Michelle C
Was threatened by one of the workers for asking him to move his truck. I can’t seem to get in contact with the company to file a formal complaint. He made me extremely uncomfortable in my own home, and made me feel unsafe to simply park my own vehicle in front of my residence. He yelled at me for “climbing into the truck” which security footage can prove never happened. Very disappointed at how he attempted to manipulate me and the fact I cannot talk to an actual person. He seemed very upset he was simply asked to move.
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October 2022 by Mr Bungle
Good guys working there. Fair and transparent pricing. Low hassle experience.
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April 2022 by Cindy Schutt
Expensive
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October 2021 by Keontae Carter
Unfortunate, but you have to notice the suggestion for what it is (not for every company-related) but for people the ones in our location
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February 2021 by Jc Lynn
Very accommodating
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July 2020 by Ammar Hadi
The worse experience ever. Truck was so old. Not safe to drive. I find out when I drove on the highway, I called the office I rented from in Louisville to tell them the truck is not safe to drive, he responded OK. I will transfer you the our call center. He did not let me finish. .I will never rent from Penske again.
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June 2020 by Brigg W.
I had such a great experience with this company! First off it was pretty cheap as far as renting trucks was concerned. Also I called at 10 mins to closing time, the guy Josh Hoehn went out of his way to make sure I got what I needed! He was super professional! So nice! And had everything ready when I got there. He done such a good job. I just wished all customer service experiences was like this one. The Lexington Ky 4700 Georgetown Rd. office is where I rented my truck so Josh done his job to the tee. I would highly recommend them. And since I have more moving to do I'll be back. Thanks Penske!
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December 2017 by Clutch Carson
Rented a 16 footer... easy, enjoyable and professional experience. Kelly and his crew were great to deal with.... looking to rent another from them soon.
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October 2017 by Christopher Morris
The Penske is actually inside a store called the 'Mail Room'. They are a authorized dealer or whatever for Penske. The lady in there was super helpful. Got me a qoute. Let me check out truck beds to let me see what I was working with. Over the top helpful and kind. 10% discount for college students.
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July 2014 by Susan Clement
We had the best experience renting a Penske truck from Chad. He was so thorough and so kind in explaining everything about driving a 26 foot truck. We will never rent from anyone else in Lexington Ky. It is sometimes difficult to find people with excellent customer service skills in today's society. Chad exceeded our expectations and helped us overcome our fear about driving a 26 foot truck.