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February 2024 by Justice S.
PetSmart cut off a chunk of my boy's ear! He was scheduled with a DAWN B. I got multiple phone calls from different people trying to downplay it like it was just a skin graze but then I got a call from the in house vet saying she's sending him home with medicine and a cone?! His services were free and they have also offered another free haircut but I don't wanna send him back!! I'm pissed! This is unacceptable and more than a damn skin graze!
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January 2024 by Borders Keith
Inventory sold out. Had to hunt down someone to help us. 3 employees playing with a puppy. Nice for the puppy though.
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January 2024 by Amber Gray-Kurz
As a pup mom of two this is a go to one stop shop. I have used their grooming as well as purchased many items from the store. I have not used the vet located inside the store so no comments. The do have a satellite adoption center for Lexington Humane Society (at the back) as well as the Paris Animal Shelter (on the right side of the store. (Days depending) They also have some unique animals such as birds and reptiles. Service is always friendly and they have reasonable prices. I have volunteered at the Lexington Humane Society Satellite (Everyday Adoption Center at PetSmart in Hamburg) in the store and the employees were obviously very caring and loving towards the animals. Personal comment: Adopt don't shop.
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January 2024 by nekara Baker
Friendly helpful people
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January 2024 by Scotty Hatton
Decent prices and nice staff! Will definitely be back when we are in the area.
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December 2023 by Dominic Jenkins
Staff are very knowledgeable and friendly. I buy all of my pet supplies here.
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October 2023 by Dan Brandenburg
I love the store and all of the employees seem legitimately interested in pets and the products in the store. Everyone is so friendly. My only gripe is that the prices are laughably high when compared to the likes of Amazon and other online retailers. Beyond that, the place is awesome :-)
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September 2023 by Ash Laces
We just recently adopted our dog at their adopt-a-thon and all of the employees were really helpful in explaining everything and giving us a coupon book for our new member of the family. Highly recommend coming here!
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August 2023 by Kirby Manning
I was extremely impressed with the employees who took time to assist me. They didn’t just point and say it’s over there. The store in Lexington, Kentucky is quite large and I might still be looking without the assistance if the wonderful employees. They knew where the items I was interested in was located the service was exceptional. The young girl knew the products as well as the manufacturers.“Kong” products have lasted the longest and are his favorites. “Nylabone” has great reviews online so there were selections for a puppy that were best for a pet with a sensitive stomach. Who knew? I wouldn’t have known that product was available without the associates held and information so I bought 2 of their items . The prices for the toys were on sale and more affordable so if your pet loves toys now is the time to shop!!As I was checking out the customer in front of me was buying an item of interest to me . Since no one was waiting in line behind me the cashier took me to the area where that product was located. It was bigger than I wanted so she immediately suggested another item and it was perfect.I bought more than I planned but the store is having a sale on toys, so I bought my “Furbaby” extras. He loves his toys. “ Kongs” Alligator has lasted a year while other products have bit the dust and lost their stuffing within a few days and that can get expensive. Our pet is a serious “chewer” and I have to buy carefully because he can destroy a toy in a day, polyester fiberfill everywhere, thus the toy has had a quick demise and has to be thrown away.
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August 2023 by Gabriel Jovel
I don't know how to feel about this place. It may be just me, but I felt as welcome as a hair in my food. I fund what I need, so that is a plus.
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August 2023 by Joseph Davis
I just got home to test out my new, Mister for my reptile and it’s missing the nozzle I’ve had one before and it lasted me two months before exploding on the container and this one is now brand new and missing the nozzle
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July 2023 by Tina
Took my puppies there. They had a great time. It was their first visit to a store. It was a good experience.
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July 2023 by Scott Courtney
Made an appointment for the luxury package cut, defur, bath and nails and when I arrived at the scheduled time, they had lost my appointment and refused to accommodate. I had my appointment card, and the woman who made my appointment the week prior remembered me and verified the card was her handwriting but Amber, the groomer, refused to honor the appointment.I drove 30 miles each way to have this done prior to leaving on vacation. I won't be bothering with PetSmart ever again.
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July 2023 by Brandon Keeton
The prices are mostly reasonable, and offers a good discount program. The environment is clean, and customer service employees are willing to help with your needs.
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June 2023 by Caley Cates
Always have great deals for getting bulk items, especially for small pets. Although you can't get the same deals online as in store.
