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February 2024 by Amber Clines
I bought a charger for 10k from here a while back and in a months time it started messing up and I was told when I got it checked out that the car place I got it from had done illegal work on it and welded something on the engine causing it to be a hazard to drive and considered a total loss because it was dangerous and had to be reported. They wouldn’t even fix it because they said it wasn’t safe. The lady at the front is rude as is and they will take your money while giving you a crumb. DO NOT BUY EVEN A TIRE FROM THIS PLACE. Oh and not to mention I never got the title that I was promised so I was left with a loss and no title so I had no choice but to junk it. When I was buying the car I had to ask the next day because the lady at the front didn’t feel like doing it a HOUR and a HALF before they closed. They are liars and lazy. Very untrustworthy and unprofessional.
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February 2024 by Angie Allen
Go check them out
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December 2023 by Kadesha Burch
Great People Loved the Service an I got Exactly What I wanted thanks so much ‼️?
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November 2023 by Lulu sabah
I got a good deal and the finance was quick and easy
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September 2023 by Melussa P.
Car lot seems like a backyard, mexican chop shop style car lot. Went to the location to preview a 2019 Cadillac ats. Vehicle was "pieced" together. Different color fenders. Different type tires. Vehicle was not "clean" with detailing details. Wax lines very predominant in the "lines" if the vehicle. 2 gentlemen in the lot who saw me trying to admire and view vehicles, neither cares to welcome or assist me.
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September 2023 by Itzel Lopez
My boyfriend and I traveled 7 hours from Alabama to Kentucky just to purchase a vehicle from this place. Despite the reviews we read, we were still willing to take our chances. Upon arrival, they greeted us and acknowledged us despite the full lobby of customers everywhere.From the first moment we inquired about the vehicle, Omar answered all our questions and told us he would first inspect the vehicle and make sure there was nothing wrong before we would make the trip. They were very honest from the start and helped us in any way we needed. Chad was our salesman and we are beyond satisfied and happy! He is a very busy man and his communication over text was a little patchy, but we underestimated how busy this car lot is. We understand why after all, they were always busy at all times, helping customers left and right. We finalized the purchase and we would definitely purchase again from them!
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September 2023 by Jenn Gosney
Terrible customer service I would not recommend guy wouldn’t even let me test drive for more than 15 minutes lol a 22,000 car I have excellent credit and was gonna put over 8,500 down. Goodluck making sales ??
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August 2023 by Asia Nicole
I hate the experience I've had with PRESTIGE AUTO GALLERY! and HATE is a strong word. First when I spoke to them on the phone, Bonnie was nice. I drove from TN to KY to buy this car and when we got there she treated me as if we didn't have the funds to buy the car. Before even really helping me, she kept leaving in the middle of a transaction without saying anything, I had to stop her before she pulled off just to ask questions before she pulled off leaving me with a NEW sales rep Zac.They was pushing not giving me the full price with warranty so I can have the total amount before the bank closed. She asked me If we're serious about buying the car because she didn't want to make the quote if we're not buying. what??? I asked if we could pay by card the had an extremely high surcharge of 6% we asked if there's anything we could do to get that down to pay IN FULL amount $12,500 for the car we needed the warranty information to have everything IN FULL. Nothing they could do on that, so finally asked if we could wire the money, they agreed. My aunt had questions, Bonnie was very adamant about answering the questions my aunt had, claimed my aunt had an attitude with her first. She walked off in the middle of her talking on the phone. We paid for the car, they made us wait a day to pick up next day. I asked if it's anything wrong with the car, the "NEW" sales guy Zac, said the car should be fine he didn't see anything wrong with it. I asked Bonnie she said "I don't know I drove it, it drove fine to me but it's an older model." I drove it back to TN. It broke down. on the 12th day, I contacted them to get the warranty information because where I was at I didn't have the contract on hand she never called back. I ended up towing my car to a shop, made it home to get the information for the warranty, turns out they don't cover anything! CARS PROTECTION PLUS IS A NO! I called and asked them for a refund on the warranty, Bonnie told me get them to fix it and I wasn't getting a refund! I explained to her that it's only less than two weeks how could I not, she said read your contract. they lied. They said you can get your refund within the 30 days, Don't make a claim if it's not covered. they wont pay for the diagnostic, towing is expensive (go through insurance) not worth $1,500 we paid for. when we talked she added that she had 30 days to get my title to me, well in fact it's 15 days for KY. my refund had to be sent to them to refund me. it was over 30 days to get my title and refund. I had to call them multiple times every single time Zac said he can't help me. I asked for someone else than them two, he said no and was told by Zac to NOT TO CALL BACK THERE AGAIN! and to contact Bonnie. You have my money and title , who are you to tell me not to contact you with what you have of mine we paid $14,000 in FULL! He gave me her number we called and she didn't answer. we left a vm. they never returned our call, so I called back again spoke to Zac he acknowledged they received our vm claimed they talked to my mom but didn't. They kept hanging up on me when i asked a question about my title and refund. they sent my title on the 3rd of Aug certified mail, I bought it in June! BAD BUSINESS
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July 2023 by K 9
Paid 6k for a car up front. They use office tape to put my temporary tag on the car. When I notice it's gone off my car I go back and ask for another one. They wouldn't do it and told me file a police report before they would look into what they could do. Police said all they had to do was give me another one. Gotta love places that take your money and not want nothing to do with you afterwards. Not even been 2 months and already put $4200 into the motor.
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July 2023 by waleed hasan
Great buying experience! Zac & Bonnie went above and beyond helping my brother and me purchase a new vehicle.
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July 2023 by Harley Snyder
I bought a completely beautiful car off of them 2 weeks ago! Haven’t even made my first payment yet. Started driving weird a couple days ago, drove over an hour to work, and the axle literally fell out of the car, thank god it was in the parking lot. It’s a complete wonder I was able to drive it that long and to not have wrecked or literally killed myself. Had to haul it back to get looked at and the man said both driver and passenger side bolts holding the axle in were hand tight. Do your research yall, most reviews ain’t gonna lie.
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June 2023 by Shamaz Lila
Absolutely incredible experience purchasing my first car from here. The salesmans name was Farhan Malik. He answered all my questions and assured me I am in great hands. Definitely 5 stars to this dealership and Farhan!
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June 2023 by Abdul Alnajjar
Purchased my 2013 Infiniti G 37 from prestige auto Gallery. Moe is the best salesman with a great experience.
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May 2023 by Kelli
I would stay away from this place at all costs!!!! Me and my husband bought a car there today and it started missing and smoking no more than 10 min after we left the car lot!!!!!And of course it was an as is sale we paid cash!!!! Go figure right!!!!!!
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May 2023 by Saad mhmmed
Great place to do business! Staff was friendly and knowledgeable. Made the car buying experience go quick and easy!
