-
April 2023 by lee rudd
I had an appointment for a recall on a part for my car, i was taken in right away, they fixed my car and I was on my within the hour. They have great service, and everyone I came in contact with was very helpful and kind. I appreciate their business!
-
April 2023 by Suleiman Salah
Great customer service
-
January 2022 by Eliza Spencer
I have a Comaro down there right now and had to get the wheel replaced & their getting it done in like 3 or 4 days.
-
October 2021 by Kayla Faye Halleran
Sam is def the man when it comes to being a great sport and very accommodating in getting everything done with buying a car! with 2 kids and having to go back and forth to work, he was there the whole time!!! and he used to have really cool red hair
-
October 2021 by Patrick J Mitchell
had a horrible experience. not pleased at all by the support. sales person was nice though
-
October 2021 by Angela Bentley
Sam is a great sales guy, worked with my wife and i and got us in a nice truck. if your looking for your next ride i definitely recommend talking with sam. he does go above and beyond with the extra mile
-
November 2020 by Ashley Mullins
They were awesome! Stephen didn't stop until we were driving home in another vehicle. Definitely would recommend them!
-
October 2020 by Anna Cox Jones
Christian was so helpful and patient through our first car buying experience. He was personable and very respectful. Made our afternoon worth while! Can’t say enough great things about Christian!!
-
October 2020 by Ashley Correll
I had a great time at Rod Hatfield. Matt was so helpful, and extremely patient with me. I didn’t know exactly what I was looking for, and Matt had some great suggestions for me based on what I told him. Super friendly and good laughs. I highly recommend Matt when you visit! He goes above and beyond.
-
September 2020 by Nicholas D.
I took my Corvette in for an electrical problem that was causing my car to die within hours as-well as an oil leak. I TRUSTED these people enough to not hesitate to pay the 175$ inspection. I received a call a day later saying I had a 1,600$ Electrical short. I ALMOST paid it had it not been for the 6,000$ OIL LEAK quote. Upon taking it to an old friend he instantly told me my dome light was switched on causing my car to die. I didn't even believe him at first SURELY a CHEVY DEALERSHIP would have checked , but here we are two weeks later and my car hasn't come close to dying once like it had been within hours. These mechanics are CROOKS. I'm just sorry to anyone who has paid there insane amounts trusting this joke of a dealership. Oh btw the 6,000 oil leak was a 30$ valve seal at the auto store.
-
December 2019 by Alec P.
The 2 star rating of this business at the time is the only thing i have to say.
-
November 2019 by James F.
after purchasing a new car there in 2018, and having to drive 100 .miles each way for oil and service, my last trip was a deal breaker. I came up for and oil change and tire rotation. at the time of check in I was told In order to comply with rod Hatfield extended warranty i had to change the cabin air filter, which itself was 50 + dollars. this invol5popping the glove box off, which is simple, pop the cover off the filter housing, installing new filter, putting glove box bax on and being done. even if you're slow, it's a 5 minute job. so when it was time to pay, my bill was $150 dollars. outrageous. when I looked at the bill it included 18 dollars for shop fees. I asked what were those? was told rags etc. when I said I wanted to speak to service manager the woman at the window became rude and dismissive. when i spoke to service manager he was as well. went to the dealership front and wanted to speak to whoever ran the place and the guy i spoke with was a salesman I bet to give me the bums rush. not one dime would I spend here again. their extended warranty is a way to extract as much money from customers as possible in Hope's they never use it. dont buy here. They could care less about the customer after the sale.
-
August 2019 by Tony B.
Horrible customer service! Purchased a car there and then wanted to talk to the person that handled the financing to discuss cancelling the warranty I had added on. He was terribly rude, constantly talked over me and ended up hanging up on me. Possibly because if I cancel the warranty he loses his commission?? I actually never should have purchased the car to begin with because it was misrepresented. But I was in a bind, had rented a tow dolly to pull the car back to the city I live in so.........overall, dealership is poorly managed. And you see all these negative reviews yet nothing changes.
-
April 2019 by Courtney C.
I would give 0 stars if possible. I brought my car in for a body issue with the car door. They said they "temporarily" fixed it with this door glue. They also fixed my taillight and told me they checked my check-engine light and there were no other problems. It's cost me $265. Not a big deal since $160 of that was for the diagnostic fee that everyone has to pay for them to even look at your car. THEN 5 days later my ABS light and Stabilitrak light comes on. So I call them back and ask if I would have to pay that diagnostic fee of $160 again since they just checked my car last week. They said no and to bring it in. Perfect! I thought... So I bring it back in and it takes them 2 whole days just to read my check engine light because our computers weren't "compatible." However they told me they had no problem with my computer last week when they checked my engine....?? Or did they even do that last week?? Anyway they call me back after 2 days and tell me my wheel baring is going to cost $650!! I'm a young girl in college and I think they thought they would just trick me into thinking that's how much a wheel baring cost to fix. But I did some research and it should only cost $350. So I told them nicely, "no thank you, I don't have the money to fix that right now but I will come get my car." They also explained again that it would be free with no diagnostic since I just brought it in last week. Nice!! So I thought... So I get there to pick up my keys and they try to charge me $160 for absolutely nothing!! They pulled up my record from the week before and showed me that I "for some reason" wasn't charged a diagnostic fee the week before?? So I had to pay it now! Even though they told me multiple times that I had paid that. And there would be no way I would have agreed to paying $265 for car door glue! I argued with them for 30 minutes and then the guy said "okay we will charge you only $440 if you let us fix your car here and not with someone else." I said 440 is still a scam! So FINALLY they gave me my car back. Bottom line: they try to take advantage of you if you don't know anything about cars or basic business finances. Do not go here. I recommend Kool AC auto for any car issues.
-
March 2019 by Seth V.
After speaking with Heather, she apologized correctly and tried to make things right. The vehicle I wanted was returned. Unfortunately, I had already pursued another vehicle. Upgrading to three stars for the follow up assistance.
