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November 2023 by Annette Foust
I would recommend this dealership to anyone because the staff is wonderful, and respectful. They will do anything to help you make a deal. Enjoyed my visit.
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November 2023 by Kennedy Sanders
We had a great experience. I don’t like pushy salesman and Hank wasn’t pushy at all. He went back and forth between us and the sales manager and together they made a deal we couldn’t pass up. We would definitely recommend Rod Hatfield to our friends & family members.
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November 2023 by Craig Lakes
Very disappointed in the service department. We purchased the car new at this dealership and took it in for service and they came back and said it was a bad transmission at $5500.00. We took it too another service center and they purchased the parts from Rod Hatfield and fixed it completely for $379.00. I asked Rod Hatfield if they would refund at least half the diagnosis fee and thy refused. I would consider getting a second opinion when getting a quote from them. Mistakes happen all the time but i feel i was being fair and they apparently they don't want my business any longer. Its a shame since i purchase many. Last moth alone i bought a new 2023 Truck, 2023 SUV, 2024 Hyundai, 2023 Jeep and a 2023 Subaru.
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November 2023 by Lynda H.
Above and beyond!!!! My son was traveling down to Charlotte for a major job interview. His truck broke down and we contacted Brian for help. Brian made my son a top priority. The truck was towed to their facility and they quickly diagnosed the problem. They did not have a part that was need so they found one at another dealer and went to retrieve it. They were efficient in repairing the truck and continued on after the service department was closed!! We are very grateful for their professionalism and my son ending up getting the job!!!!!Thank you so much!!!
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October 2023 by Jade Johnson
Fred, the GM went above and beyond what was ever expected. He literally gave me his top dollar trade amount the first time, which is the only right way to do it. Everything was handled before I even set foot on the lot. He was professional, efficient, and I will literally buy all of my cars from Fred. Sean was great also.
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October 2023 by Joshua Altier (Bluesytones)
Noah, Colin, Canon, and the whole team at Rod Hatfield are top notch.With my parents buying two cars from this team and now my family buying two cars from them as well, they have achieved a literal generational greatness. We'll be buying from them moving forward.
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September 2023 by Eain Mosley
When I wanted a truck a year ago Dylan Howard took time to show me trucks even though I wasn’t buying. Fast forward 6 months later Dylan did everything in his power to get the deal done for me. Most places it’s so stressful and never goes smooth. With Dylan it was the greatest experience! He told me every single thing I needed and always communicated with me on every step of what I need to do. If you want a vehicle go see Dylan! Not only will he get you what you want but he will make the whole thing stress free! I will only buy vehicles in the future from rod Hatfield and Dylan Howard! Thank you for an amazing experience!
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September 2023 by Chris M
Great experience when I purchased my Camaro from Sean! He made it happen!!! Super great experience in the service department! Both Brian and Jamil are valuable assets to Rod Hatfield Chevy! Definitely come here for an overal great experience! Super friendly staff! Also big shout out to sales staff, Colin, Jayden, Dillon they are superb! So friendly whenever I come annoy them with a million questions! This place is 10/10 !!!!
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September 2023 by Vanessa Conner
I could not have been more pleased with my experience at this Chevrolet dealership! We came to Kentucky from central Texas to compete at the Kentucky Horse Park, and we experienced a breakdown on my Chevy 3500 pickup. The tow truck driver strongly recommended Rod Hatfield, so we went with his recommendation. We were in a pickle because it was Labor Day weekend, and we had no way to get our horses back to Texas without our truck that needed to pull a 21 ton trailer. This Chevrolet dealership came through 100%!!!! Shane, the service manager, came to our rescue and made sure we got our truck back in time to get the horses home safely. Brian and Tisha were also very helpful and worked very hard to get the repair done in time. IEven though it was Labor Day weekend, and the dealership was swamped, they made sure our horses got home, safe and sound. Can’t say enough good things about this team! Highly recommend Rod Hatfield Chevrolet!!
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September 2023 by Emily Bell
0 stars/5. No matter how desperate you are, do not ever come here for service/repairs on your car.I brought my car in on 08/11 for some minor work. When I came to pick it up on 08/25, told it was ready, something else was completely wrong with it.I took my car back the same day, received a call today 09/01 that it was ready to be picked up…I decide to check it this time before I leave the lot, and part of the dashboard falls in on itself?Not only that, but communication is poor, I was told different prices by different people because no one knew which car they were talking to me about.I’m leaving with my car today having paid $$$ and unsure if quality work has been done.Also, they brought it out to me to see if they fixed the dash and it still wasn’t in all the way.. it’s as if they aren’t even checking the work they do.
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August 2023 by Charles C.
A Remarkable Experience at Rod Hatfield Chevy Used CarsI recently had the pleasure of visiting Rod Hatfield Chevy Used Cars in search of a reliable vehicle that would suit my budget. From the moment I stepped onto the lot, I was met with exceptional customer service that exceeded my expectations. The standout individuals who made this experience truly memorable were Kendal and his boss Justin Wilson.Kendal's dedication to helping me find the perfect car was evident from the start. He took the time to understand my needs, preferences, and financial constraints. What struck me was his genuine interest in ensuring that I didn't just drive away with any car, but with one that I would be genuinely happy with. His in-depth knowledge of the vehicles on the lot was impressive, and he was able to answer all of my questions with confidence.However, it was the combined efforts of Kendall and his boss Justin Wilson that truly made this experience exceptional. Justin's commitment to customer satisfaction was evident as he worked closely with Kendal to craft a deal that fit my budget without compromising on the quality of the vehicle. Their collaborative approach showcased their dedication to their customers and their willingness to go the extra mile.What truly tugged at my heartstrings was that while Kendal and Justin worked tirelessly to create a deal that met my needs, an unforeseen event took precedence in my life, forcing me to postpone my car purchase. This turn of events left me feeling genuinely sad, as I had witnessed firsthand the genuine care and effort that these individuals had put into helping me.In an industry often associated with high-pressure sales tactics, Rod Hatfield Chevy Used Cars stood out as a beacon of integrity and customer-centric service. Kendall and Justin's professionalism, patience, and genuine concern for my well-being were a breath of fresh air. While I may not have driven off the lot with a new car on that particular day, the impression they left on me will not be forgotten.In conclusion, my experience with Rod Hatfield Chevy Used Cars was nothing short of remarkable. Kendall and Justin's hard work, dedication, and commitment to crafting a deal that matched my budget and preferences were truly commendable. I am genuinely grateful for their assistance, and while circumstances may have temporarily shifted my focus, I will undoubtedly return to Rod Hatfield Chevy Used Cars when the time is right. If you're in the market for a used car and value exceptional customer service, Kendal, Justin, and the team at Rod Hatfield Chevy Used Cars come highly recommended.
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August 2023 by Melissa Stevens
The easiest car deal ever and I’ve bought more cars than I can count! ? Working with the awesome people here was such a blessing. If your looking for a no pressure, quick and easy process stop by and see for yourself. If you do, be sure to work with Collin my sales rep, Austin the sales manager and Canon in finance. These guy were amazing to work with from the minute I stepped on the lot. Not one time did I feel pressure. I immediately felt like they were going to do all they could to help me get a truck with a payment that I needed. These guys knocked it out of the park immediately on the first set of numbers they gave me, being completely honest and transparent. No hours spent….When I had just spent 6 hours and two days at another dealer trying to make a deal it was a breathe of fresh air. Regardless if they have exactly what your looking for or not, stop in and give them the opportunity to find it. I’m sure glad I did.
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August 2023 by Amanda Ishmael
It was time to get a new vehicle after 10 years. I called in and was lucky to be in touch with Logan. He was knowledgeable about the vehicle I ended up buying. He walked me through the process with ease and understanding. I would highly recommend Rod Hatfield Chevy and tell anyone to ask for Logan to help them.
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August 2023 by railyn bolin
Logan helped me with every bit of the car buying process! He was amazing and definitely tried his hardest to get me the best deal and he did! So thankful to have met him! One of the best for sure, will definitely be a returning customer!
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August 2023 by Tony Arnold
Noah & Austin were awesome. It was fast in and out I cannot be any happier! Noah has been super kind in helping me to get my phone set up and matching to my car. You guys (Rod Hatfield) have 2 good ones there!
