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June 2024 by Amy Erb
The older lady that works here needs to be FIRED! The younger two employees are sweet and tried helping me. When I asked the older lady for help as I kept getting the wrong things she replied I don’t know-just walk around and figure it out. Worse Customer service ever. Believe alllllll the 1 star reviews on this business.
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November 2023 by Maddison Flynn
The workers I interacted with were nice.However, very unattractive return policies. They will not return anything only ecxhange for a gift certificate. They will not return anything without tags. I had purchased two scrub bottoms literally the day before but needed petite and they had none that fit me correctly. They were the exact same scrubs and one had the price tag and the other did not because it got caught in a zipper and ripped up. I am stuck with a pair of scrubs i will never wear and a $25 gift certificate that will be my last purchase there.
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October 2023 by iman 12
I felt welcomed from the moment I walked in. Everyone was very helpful.
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August 2023 by Tanesha Thurman
Whoever the older lady is in the store should learn some customer service skills. I came in to purchase scrubs and wasn't greeted at the door, nor asked if I needed help finding anything, proceeded to look me in the face and walk on by. I politely hung the scrubs back up on the rack and needless to say took my business down the road to Cardinal Scrubs whom greet me the moment I walk through the door! This why I have shopped with them for years now.
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June 2023 by Dr. Mike P.
Since the pandemic we've started wearing scrubs exclusively in the office. Which means I've had to purchase several pair over this time for the staff and I"me. These folks have been great to us and they also offer a discount for practicing in the vicinity. They do a great job, have great selection, and are absolutely the nicest people ever. 5 stars and then some!
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August 2022 by Ashley S.
Huge selection of Womens brands. Large fitting rooms. 20% off for UKHC employees. Great service
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July 2022 by Bria Harris
MUCH better service than the scrub store on Regency. Staff here are actually friendly and helpful without being harassing. Would highly recommend this store over the other, even on principle alone. Found several scrub sets and was pleased with the selection.
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November 2021 by Lori Collins
I love this place. Excellent customer service every time I go in there! Always have what I need!!
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March 2021 by Alessandra M.
I don't understand why the owner hasn't done anything about the kinds of reviews they're getting and the staff they have working for them. I was skeptical about the reviews since everyone was mainly talking about being upset they couldn't return their scrubs- but it would help if they actually told you that or had a sign. They only reason I knew about their policy was because I asked. The girls there were not helpful at all. I tried asking for their opinion on brands and when I asked for another size, I got the impression like I was bothering her. I don't need anyone helping me beyond their power but I would expect I would at least get decent customer service. Aside from that, the scrub selection was nice but a little limited on sizes and you can try on at store.
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January 2021 by Sean M.
I needed some scrubs and unfortunately chose to go to scrub world for them. Due to COVID, I didn't want to just try on some scrubs and put them back on the shelf. I asked someone at the front desk if it would be alright to purchase two pairs and bring back the one that didn't fit for a return. I was told it wouldn't be a problem so long as I had the receipt and the tags were attached. Like several other reviewers, when I went to take back the scrubs, I was told that they have a no refund policy. I dont know if the girl I talked to when I first purchased the scrubs didn't know the refund policy, or just wanted to make a sale. At best it seems like there is a lot miscommunication on the refund policy, especially given how many reviewers have had this same issue. At worst, it seems Scrub World has some predatory business practices designed to take advantage of the people who shop there (primarily emergency/medical workers). Either way, I would recommend everyone avoid the hassle and shop elsewhere for their scrubs (amazon and most online retailers are much cheaper)
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October 2020 by Ali Blaine Epley
I was just in Scrub World yesterday afternoon. The two girls working were very helpful and very sweet. I didn't have to ask for help, they asked me if I needed any help finding anything. You all have a great selection of scrubs and I will be back to buy more!
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August 2020 by Kat P.
Overall this place has a great selection of sizes and brands. The other reviews are correct this store does not offer refunds but they do offer exchanges within 30 days with a receipt. It is stated at the checkout stand and on the receipt. I was hoping for a larger selection of "fun" scrubs. And that's why I docked a star. Other than that it is the go to place for scrubs.
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February 2020 by Lindsey Taylor R.
I was in need of some scrubs. I came here and purchased a large amount (close to $500). And to begin with the customer service was mediocre at best. I am a plus sized girl and their selection of over 2X was slim. When I finally found some (on my own I might add because the team was too busy to ask if I needed help) I checked out and left. However a few days later I tried to return to the store for a refund, they refused to supply it. Policy or not, its my money. To not offer a refund or store credit or an exchange is ridiculous. I want my $500 back. And I want it back now.
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February 2020 by luz Miranda
I love it here , they are so nice and helpful ! I love the price. I would definitely recommend this place
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November 2019 by Stephanie
Terrible service! Arrived at the store prior to closing time, but apparently not early enough for the employees. My daughter and I were told upon entering the store that we would have to come back. If you make it a practice of turning customers away to get out early, you should consider changing your hours of operation.
