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December 2023 by jade a
Went to buy perfume on Saturday. 4 sales women, all behind the tiniest register counter, ringing up ONE person, while I stood there for 15 minutes, waiting for service. 2 of them made eye contact without acknowledging my existence: 1 girl was texting. I walked out.
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December 2023 by melissa stokley
Great customer service and prices.
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November 2023 by Carolyn De Luna
They were real sweet, I don’t know about the other reviews, but there was a blonde girl she looked young and she was so nice. She helped me pick out some powder, I’ll def come back again :)
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May 2023 by sharon b
This Sephora located inside Kohl's was the worst. Two people working. Both remained behind the counter helping no one. There were 3 customers walking around. I'll take my business to the full size store.
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May 2023 by Tia Sloan
Bad customer service. Will not be going back to this location! Sephora located in Kohl’s.
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March 2023 by Jasmine Cartlidge
This is the worse customer service I have ever experienced in a Sephora, aside from the fact that the employees don't know their product... the brands... if they have it or where to look for it. Do not waste your time stopping here!!!!
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February 2023 by Kara Toye
Out of stock on most things good, the one young gal was friendly but wow the 2 older ladies were condescending.
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January 2023 by Shannon E
The rudest staff I have ever encountered at a Sephora location. The Sephora at Fayette Mall is great, everyone is friendly and helpful. The one in Kohls in Hamburg are rude, cannot be bothered to provide any assistance and do not seem to know much about their products. I will always drive the extra 30 minutes to the one at the mall to avoid this location.
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November 2022 by Justin Phipps
Limited stock. poor service
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October 2022 by Madeline Buteyn
You don’t get the benefits of using a lot of the Sephora perks but also the staff isn’t the best. They were not very helpful and were kind of rude. The staff stated by the checkout counter and chatted without checking on the people there.
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September 2022 by Debbie Peavler
Great place to shop. Lots of fall clothes.
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March 2022 by Madeline Lewis
You don’t get the benefits of using a lot of the Sephora perks but also the staff isn’t the best. They were not very helpful and were kind of rude. The staff stated by the checkout counter and chatted without checking on the people there.
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January 2022 by Michelle Antoinette
Not a true Sephora and you don't get all the advantages. During my visit the team spent more time socializing among themselves rather than interacting with the customer's, or when asking for help they would go get someone else instead of helping out. They absolutely need more product training to better assist the customer's needs. While you had one or two workers willing to assist, you had multiple that just looked and stared. Not my usual experience and will next time go to a traditional Sephora store.
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January 2022 by Deya Andreev
No one greeted me when i walked in. I was sad. Happy birthday to me i guess. I just needed a nice and easy concealer, i’m a teen girl #acne. I could only find a big bottle of my color, NO TINY CHEAP ONE. But it was like the gods gave them a second chance because in the line, i found a mini IN MY SHADE. God bless america i love this country! So i bought it. I guess it’s a rare color! #minorityproblems
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September 2020 by Johnny Ringo
Petite Old lady manager has no customer service skills. Told cashiers not to ring me up because of no mask and I have COPD. She didn’t give a F!