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January 2024 by Dakota Mullins
The staff here were very friendly and were to completely answer any question that I had. I also liked how professional they carried themselves and it definitely shows in their work. Any repairs are also given a guarantee that you cannot get anywhere else!
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January 2024 by Jorge Servin
My vehicle was inspected thoroughly, and they sent me all the pictures and even videos of it! I got work done there, and I am extremely satisfied with their honesty and integrity. Great work!
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January 2024 by Adriana White
I took my car for a complete check-up. Chris was friendly and listened to my concerns. They were able to repair everything that needed to be repaired. My car is now running great. I'm happy with the results and overall with the service. I will recommend this place 100%.Thank you.
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January 2024 by Matthew B
Inspection is very thorough and staff is friendly. Some miscommunication and prices are a bit higher here, but probably still slightly better than a dealership. Overall would recommend
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December 2023 by Sharon Martin
Extremely expensive $$$$ they didn't tell us if you use your debit card to pay they charge you a fee. They did fix initial problem and after car worked on air conditioning and heat didn't work they said they didn't do anything that would have caused it to stop working but it worked fine prior to repair. Car still doesn't run right so going to have to pay more and find someone else to repair
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December 2023 by Shaun Kotwitz
Southside Auto Repair went above and beyond to repair my son’s car. They stayed an hour after the shop closed (after working on his car most of the day) to repair the car so that he’d be able to make it back to Kansas City at the end of his fall semester classes at Asbury. They honored their commitment to get some difficult repairs done all in one day and did very high quality work. We are so thankful that we found Southside!
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November 2023 by Rezard Valeth
Their service was very friendly, and gave me back the confidence I needed after I acquired a car that needed major repair. For the peace of mind, and guarantee they offer for their service, I know the next time I come in for service, I will be among friends.
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October 2023 by Cara Kaleher
Southside Auto was able to answer any of my concerns. Although the service was expensive, I feel confident my vehicle was well taken care of.
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October 2023 by L Corie W.
I left my car at Southside to have part of the brake system replaced. They had trouble getting the part so my car sat at their garage for two weeks. I finally demanded that they put the car back together without the repairs and took it to the dealership. The dealer got the part and fixed the car in one day even though Southside had incompetently or deliberately done a very bad job of putting my car back together. Not a problem for me, but the dealership's mechanic was pretty unhappy about the extra work. I wouldn't trust any garage that would damage a car and give another mechanic grief just because they were pissed at a customer. And the dealership charged me less than Southside's estimated bill at that.
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August 2023 by Proven I.
They did a great job with our car, thorough and didn't try to upsell. Very clear about everything and was quick and kept in contact well. We're from out of town and didn't know where to go so I looked up reviews and this place was highly recommended and we were not disappointed! 100% recommend
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August 2023 by Spencer Renfro
Southside auto and their people were awesome. Chris nowlin helped every step of the way on recommendations and had excellent communication throughout the process. Work was done quick and professionally.. would highly recommend and get work done there again.Service: Air & cabin filter replacement
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July 2023 by Nicholas Federico
Staff have always been very professional and helpful. Haven't had any issues, and service is done in a timely fashion. Online inspection report is very useful for someone who does not know much about vehicle maintenance.Services: Tires
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June 2023 by Stephanie Calia
Poor customer service, will not work with your insurance company, marks up parts over 37% (standard is 20%) - they were going to charge me $2090 for a part and they only paid $1300.24. They also find what they consider "unsafe" things and then tell you they won't fix approved insurance repairs unless you pay to fix those also. I've talked with multiple other repair shops in the general vicinity and no one marks parts up that much nor will they hold other unwanted repairs over your head. Save yourself time, money and serious headache and go elsewhere! I would have given them zero stars if that was an option!Per the business response from my BBB complaint: "You also had a deductible that needed to be met...we worked with your insurance to try and get everything taken care of for you, you didn't want to pay anything out of pocket. Anyhow we got your bill down to $150 out of pocket..."James, I DID pay my deductible plus over $800 worth of other charges (unwanted I might add but your shop refused to complete the insurance repairs unless I did so - "cherry picking"). I did refuse to pay the $150 as is was IN ADDITION to the deductible and you refused to come down on an INCREDIBLY OVERPRICED (PRICE GOUGED) PART. After 8 weeks of this fiasco, I was fed up and did leave you a "nasty" email. I will happily post my experience everywhere publicly available so CONSUMERS are aware of your less than honest business practices and I do hope that I am able to deter others from spending their money at your shop. Why would anyone want to pay a 37% markup on parts when the standard is 20%.After I removed my vehicle per your request, I took it to a competitor and they fixed it for just a little over $350 (you wanted to charge insurance/me $3282.20). I then came to your location to collect the part you only paid $1300.24 for and tried to charge me $2090 as it belonged to me per the insurance company and I most certainly was not going to leave it with you to then sell and profit from. I also learned that you went to said competitor and tried to sell them the part but they refused to buy it from you. Thanks to your competitor down the street, the car runs great and the part is unfortunately sitting in my garage. I did also report all of this to my insurance company and offered to refund the money they had sent to me for labor on your overpriced, unneeded fix!
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June 2023 by Tristan Tristan
I travel across the US doing expedite deliveries for big manufacturing companies. The fear is breaking down away from home and having to go to a mechanic you don't know and trust they are not scum bags. I have had some bad experiences in this area. So it's nerve-racking.Last week I was having a little rattling on my front ened and I needed it inspected to find out if it was safe to continue with my delivery. Enter Southside Auto Repair. I found them online and gave them a shot. They were professional from the start and extremely helpful. Not only were they able to quickly find the cause of the rattle But they showed me it and assured me it was nothing catastrophic. They were honest and cared. That's more then I could ask for. Because of this they earned my business and I will be back for the major repairs when ready. Definitely a recommended in my book! Thanks guys!
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June 2023 by Rebecca
Air blower was making a loud rattling sound and emitting a horrible smell. Southside found the cause and fixed the issue quickly. Price was reasonable and definitely cheaper than any dealership.Service: Auto engine diagnostic
