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December 2023 by Courtney Collins
They very nice people at the office , love the space in the storage unit this my second time coming back and thank you
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November 2023 by B ee
No better than online scammers.. watch for hidden fees. I was charged every month for insurance which in the contract plainly says won’t pay for anything when I called and asked about it I was told that if I had homeowners Ins I wouldn’t have to pay it, I said I do have homeowners Ins, to which I was told if I bring in proof they won’t charge it going forward but would not refund what they have stolen so far. I immediately called and canceled my unit, I’m still being charged for it 4 mos later. Garbage business.
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November 2023 by Gerry Felan
Carrie was super helpful in assisting me in getting a spot for my travel trailer.
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November 2023 by Mark Henson
Caroline was very friendly and answered all my questions promptly. Would not hesitate to recommend their facilities to anyone needing extra storage space. Best value compared to the rest.
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November 2023 by Anglia Reynolds
Autumn was really helpful she did a great job on helping me with my needs thank you again
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September 2023 by Denise Haddix
My rent on my unit was paid through July 31 2023. On August 10, 2023 our lock was cut and should not have been cut. No charge was on my account for a lock cut. We received zero communcation that this would happen. We never received a cerified letter to notify us. As of today we still have not received notification. We also were charged $147.59 lost of discount fee on a $122.99 unit. It just seems to me they are very unprofessional and this was a very underhanded way to treat a tenant. Not to mention the break-ins that have been occurring on the property (heard about this from Caroline). I would not recommend this company.
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September 2023 by Jyre Richardson
5 stars! Love this place as well as the service provided by my moving company, From Here to There. Thanks Storage Mart!
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August 2023 by Hunter Dominguez
I booked this storage unit to store my things in between apartments. I’m disappointed because I was double charged and I have been trying to get in contact with owners for a refund of the additional, incorrect charge for almost a week. I’ve called back every other day and just keep getting told “the property manager has to help you and should call you back today.” That hasn’t happened.I know mistakes happen, but I would like a timely response. The double charge is very inconvenient during a cross-state move in which we are having to stay in hotels and spend money on other things.Although the customer service could be better, I am giving the business 3 stars for ease of booking and good customer service from associates in the main office who have been trying to help me get in contact with this location’s property manager.
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August 2023 by Amy Lyons
I went in and inquired about a unit and Caroline was very helpful and knowledgeable about the whole process from start to finish!
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July 2023 by Celeste Lewis
Great conveniently located storage. Caroline is very helpful. After my first difficulty with my storage unit in years, she was thankfully able to be very available and responsive getting it fixed. Customer service makes all the difference.
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June 2023 by Kelly Mitchell
Caroline is very professional, knowledgeable, and helpful. She helped set us up in the perfect storage unit for our needs. Best prices in town and conveniently located at a light directly off Winchester Rd. And New Circle. If you are needing storage space in Lexington, KY for you items short or long term, go see Caroline at the James Court location.
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June 2023 by Rog Chavez
Great customer service!!! My storage unit was clean and just the right size they recommended. Location is convenient and easily accessed. It is also safe and secure here. I highly recommend this storage facility. Keep up the great work guys.
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June 2023 by Sam Cohen
Just leased a storage unit. So far so good! Staff is very helpful and friendly.
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May 2023 by Becky Fath
Love this place, the people that work there are friendly and very helpful and they really go out of their way for you would recommend to everyone!
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April 2023 by Al Gutierrez
Place is spacious and clean but the best comes from the staff. Everyone there is willing to help and answer questions. Ask for Kevin you can’t go wrong!