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December 2023 by Ellie Y.
Read other reviews- common themes, unfriendly staff, poorly managed, lack service, etc.Lazy attendant who stood there, with hands in pockets, and didn't guide to make sure my vehicle went on the track. Instead took to yelling at me when my car wasn't in the track. Your job is to guide! Do your job! I tried to find someone to speak with and no one was around. Then tried to vacuum my car. The vacuums didn't work!!!!And my back window wasn't cleaned. I purchased the $24 car wash. All the fancy wash and can't do the basics, such as clean back window.It's basically poorly managed car wash. To the owner, it's time for you to hire better staff and managers.
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December 2023 by 48Dwayne E.
Another location going down. Trash laying around on the ground and vacuums don't work and hoses laying on the ground. Time to find another place to justify paying a monthly rate.
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November 2023 by Delaney Witbrod
The auto wash did so bad that I went home and washed my car by hand. Do you know how bad a wash has to be for me to make myself do that? Broken vacuums, no cloths available, no spray cleaners. Will not be back.
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November 2023 by L S.
Could not find my location for a review. Have been going to the location in Little Rock on Rodney Parham for a few years. Service was hit and miss until the last month or so. They have turned around and I have been using the service weekly.
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November 2023 by Sean Franklin
The place used to be excellent. Recently, it has gone down hill. Vacuums were out of order for months. The attendants don't look up from their phones when directing you in. They barely acknowledge the customer. They used to spray particularly dirty spots before entering the wash. That has stopped. Really disappointed.
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October 2023 by Phoenix F.
Went through and paid extra for tire shine. Pulled up, first in line, and the man that came out didn't spray car off anywhere at all. This has never happened. Anyway, I go on in through and then when I pull out I felt like I needed to get out and look at the cleaning. It was horrible!No tire shine added. The front and back bumper were dirty. It was ridiculous. I drive to front office and went in and asked the guy to come look at it. He did not. Instead just told me to go back through again. I said will tire shine be added. He said yes. He let me back in and sprayed it off this time and sprayed the tires with some sort of special spray in a bottle. I went through and it looked way better. I don't know what was going on. But if you use this place get out and check. You might need to go through again.
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September 2023 by steven lechner
Definitely the worst drive through cash wash I’ve ever been through! The actual car wash was super weak and you zoom through it. The two guys working were to busy on their phones to give any kinda customer service. Very disappointing and a very good waste of $24. Do yourself a favor and go somewhere else.
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September 2023 by Kelsey Santa Cruz
Absolute disgrace. This company needs to just go away. The vacuums have been out of order for weeks and weeks and weeks. The car wash itself is weak. Not to mention their location in Georgetown is equally as horrible. The vacuums "work" but they are weak as weak can be. Literally couldn't even pull up tiny loose pieces of dirt. The actual car wash put scrapes in my hoods paint. What a horrible horrible horrible company. If I could give negative starts then I would. I hope they read this review and take note of how awful they are. The company before them was 10 times better.
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September 2023 by Jerry S.
Equipment is consistently down. Car comes out half washed. Going through the. At wash you see brushes and sprayers not working even though I was charged for the feature. The mat washer has been broken for over two years and it's still sitting there.
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August 2023 by Destry
I'm over it. I've had a membership since the last ownership and since it switched to Zips the wash sucks and the vaccumes never work. The last three times I have gone zero vaccumes are working, they have them all closed off. This has been for the last three months. I pay to be able to wash and vaccume. I've tried calling to talk to someone about it or try canceling/ refunding, something. You never get to a person it just rings. Hopefully I can cancel online.
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August 2023 by Jim Dotson
I hate to send this but ever since Zips purchased all the time to shine locations it has went down hill. The vacuums on Leestown have been out for a month. Only one location in Lexington has floor mats scrubbers all of the hoses at Brannon are pinched and can’t sweep anything. Weeds at all locations are out of control and honestly most of the workers are not customer friendly at all. Just a sad situation because they are all so handy because of the multiple locations. Someone needs to get control of this market from an managerial standpoint. My wife and I have had memberships for 3-4 years cancelled both todayService: Auto detailing
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August 2023 by Terry M.
Once again, it's been over a week, the vacuum still don't work at the Leestown Road location, the staff seems completely uninformed, all they could tell me is they don't know when it will be corrected, my last post complaining of the same thing said it would be addressed promptly. I go to other locations if I'm on that end of town, but this is more convenient, except of course that I can't vacuum out my car, and I pay two subscriptions for two separate vehicles.
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August 2023 by Brad S.
The last money I'll spend here. I might as well have thrown a cup of dirty water on my car. No waiting on line. No doubt why. So glad I spent extra to get that dirt covered in their hot wax.
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July 2023 by Aaron Barnes
The pressure washer has been broke for about a year. In the winter it is always “frozen” even when the temperature is above freezing. This is a huge issue because it takes about 20 minutes to wipe the bugs off after the $30 car wash… takes about 2 minutes with a pressure washer. I’ve spoke to the manager. He got pretty upset about my complaint - he was pretty rude and aggressive. He states that his maintenance guy needed to fix it. Well id suggest calling a plumber or getting a maintenance guy that can fix it. Cancelled by subscription today. Luckily there are plenty of options around. Honestly the front of my truck looks the exact same after a $30 wash??! Pics don’t do it justice - don’t take my word for it just go try it once and you will see it is a waste of money.
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July 2023 by Nancy H.
We come to see four young men sitting chit chatting. No one out to load the cars or at the machine to help. No rags or cleaning stuff. Couple vaccums working. You need to hire some workers not lazy kids.
