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January 2024 by Carlo Roso
1) The truck had a transmission issue shifting from first gear2) The tank should be full when a truck is picked up.3) The door had problems closing.4) The left mirror cannot be adjusted and there was dirty grease all over it.5) Brakes were week to the point of being dangerous.6) Had to spend effort to extract the ignition key.7) Spent minutes trying to turn the ignition key.The people who worked here were nice and helpful and is the only reason I didn't give them a zero.In the past I have rented from Penske several times with no problems. After today, I will going back to Penske.
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January 2024 by Stephen Rose
Excellent source for DIY packing for a move. The gentleman at the Distillery District store went above and beyond to assist me in making decisions about what to buy. Everything he recommended made packing up my home so much less stressful. The glass and dish packs help you to pack like (or better than) a professional. He even went another store to bring an item I needed back to the location most convenient for me.
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September 2023 by Kartia Bond
Very accommodating to our needs!
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June 2023 by Amanda Reed
I rent all the time for my business and hands-down. This is the best place in town. Customer service is outstanding, unlike anywhere else.
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April 2023 by Kevin Smiley
We recently did the Lexington Comic & Toy Con, I was a little nervous going through this Uhaul since I wasn't sure. Anyhow, Great experience, the gentlemen was friendly, quick and could multi-task very well. Of course any Uhaul is based on who is running the show. But had a great experience with this one, guy knew what he was doing...he deserves a raise, from what I saw!
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February 2023 by Justin Germann
Typically U-haul locations can be hit or miss, but this one is fantastic! Employees were very helpful and made sure I had everything I needed.Upon walking out to my reserved rental I second-guessed whether the truck was big enough and they got me switched out for a larger one on the spot. Highly recommend.
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February 2023 by Joseph M
Great staff, very helpful and friendly.
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February 2023 by Dan R
Customer service is important to me and at this location Courteously Knowledgeably and Accurately Rob Miller was able to handle my needs with a Smile! Thumbs up to the Great Customer Service at this new U-Haul location! Thanks Rob
