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December 2023 by Dena Lentz
Very little waiting.Extremely courteous and professional at check-in.Plenty of free parking.There does seem to be a turnover of doctors but most are good as long as you only have 1 issue at the time. They tell you to make another appointment.However, they later screwed up my chart and said I didn’t come to appointment with a doctor I had never even heard of… it was their error not mine as I do not miss appointments and I’m never even late .I notified my health insurance company and told them of their treatment and WellCare made them write me an apology letter.I now am thrilled that I switched to Baptist Healthcare. Quicker appointments and I’m crazy about my new Doctor.
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October 2023 by Dirk Digler
The young women they have working at the registration desks giggle and make fun of people with mental/physical disabilities loud enough for the patients to hear. Extremely unprofessional and disgusting. Avoid at all costs.
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September 2023 by Liberty Crawford
I went today to get lab work done. I ended up extremely light headed and close to passing out. The technician was super nice and calm. She talked to me the whole time about similar interests as she help ice packs on me. I really wish I remembered her name but she was amazing.
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May 2023 by Barney Gilbert
Wouldn’t take a dying dog to that place it’s worse then king slatter in Frankfort
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April 2023 by Ashley Jones
My first time here today 3/30/23 this place was beyond great, it was one of the best places I’ve ever been to. The first lady I dealt with was one of the nicest and purest, heart warming human being I’ve talked to in a long time, I believe her desk said her name was Trilby. Loved her sooo much, after her I dealt with a couple nurses who were so sweet and definitely know how to treat people. The two doctors I had were also freaking awesome. I know one of the doctors name was Morgan Brgoch and I can’t thank him enough for making me feel comfortable talking to him about my situation. No waiting at all for my appointment as well. So happy I fell in these guy’s hands. Very happy patient here.
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April 2023 by Rachel Rainey
Do NOT go to their urgent care clinic. They will bill you as a regular doctors office visit and for every test they run. I have a $25 copay for urgent care… building says urgent care, advertised at urgent care and yet I was billed over $400 for a strep/covid test. I called my insurance (Anthem BCBS) and they advised me not to go there anymore because they are essentially able to bill this way because they are under “UK Hospital”. They confirmed it was unethical. I have tried to talk to someone about my complaint and no one will answer. I will advise anyone I know not go there and will continue to share my experience because this is predatory healthcare at its finest. I moved ALL of my doctors to Baptist Health after this incident.
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December 2022 by Clay Rodgers
An absolutely terrible place. Left after 3 hours without being seen. Wouldn’t even go here for a simple headache.
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October 2022 by Daniel Orton
Doctors have been amazing, and physical therapy was great! The billing department is a nightmare though. On four separate instances I’ve had to deal with waiting for billing to process charges for up to 3-4 weeks.
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September 2022 by Bill Curry
Terrible experience all the way through, almost 3 hr wait time no help/update given. Arrived before 5pm and waited to be seen until almost 7, moral of this is it not even close to a “urgent” facility.
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August 2022 by Deb Scheiwe
The check in at the clinic hasn’t been bad for me, but once back in the room I have had to wait over an hour to see the doctor, only to see her a few minutes to get my prescription renewed. I told them upfront that was all I needed. Every time I go there I have a long wait. I only changed to UK for insurance reasons, going to Lexington clinic before. Lexington clinic is so much better with their scheduling.
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July 2022 by NekkyoTenshi
If my doctor was not a 15/10 I would not go here. They are quickly getting overwhelmed with patients due to recent popularity and unfortunately that also means understaffing and really long wait times.The patient portal is not reliable and the messages do not go directly to your doctor but a team of overworked individuals who may or may not pass the message on.If your concerns are regular, run of the mill with no real emergencies for the average family, this is an awesome fit. If you're an individual who may need specialized care, probably not.Coordinating care and reaching out to the primary care physician is like pulling teeth. I personally have to always double check something has been put on file correctly due to some repeated mishandling of my care and records.Hopefully in the future they will be more organized and well-staffed and this review will be irrelevant. Nobody wants to do poorly and I'm hopeful for change.
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June 2022 by Charles Mineo
Very courteous nice place people treat you with respect highly recommended
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April 2022 by LaTanza Nutall
Best doctors office fast and accurate ❤️❤️
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April 2022 by Rosemary Allen
Very nice to deal with. Dr Iverson is a great Dr wouldn’t take my son to anyone else
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April 2022 by Channel V'
Great care! Had to go for Ear, Nose, Throat department for my child. I appreciate the support and patience we receive when my son attends.
