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March 2024 by Jennifer Harrell
The UPS store in Lexington has an employee with the most amazing voice. Like I want him to do commentary on my life. He should be a voice actor or working in radio instead of in a UPS store. He’s so kind though so I’m glad he’s there.
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February 2024 by Sarah M
The manager, Jodie was super kind, encouraging, and helpful when a package got delivered to the wrong address. She went above and beyond and called out personally to help make sure I got what I needed. I couldn’t be more appreciative of her and her great customer service!
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February 2024 by Neal Boyce
Service provider was very helpful in getting this package out quickly and easily. Straight forward transaction with some polite small talk. Quick in any out.
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February 2024 by BJ Tussey
Always a great experience when I use their services .
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February 2024 by Jennifer Williams
Prompt, efficient staff. Friendly and helpful. I have used this store for years. Always pack my items well for shipping. Treat me like family. Give me options and make my experience smooth. I leave feeling calm, knowing even my heirlooms will arrive safe and intact.
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January 2024 by April Walker
Just an FYI to any of you that frequent the UPS store in Hamburg. The “New Owner” will no longer print for free a pre paid return shipping label for you. For instance I had one today Amazon sent me via email for a return. The UPS STORE was going to charge me what they would charge someone to print documents $2.10 for the first page ect. I called other stores and apparently it’s up to the store owner. Leestown and Beaumont does not practice this. I didn’t check Richmond Rd as I had my answer. I asked so if I came in to ship a package are you going to charge me 2.10 for that label to be printed and of course the answer was no. The owner states because he has a lot of Amazon packages come through his store he has had to do this. Apparently printing one label versus the other costs 2.10 more which must be charged to the consumer. I will be taking my business to one of the other stores who doesn’t price gouge their customers!
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October 2023 by Carolyne Millsap
Staff were knowledge and very friendly. I was in and out with no problems and the package arrived ahead of schedule.
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October 2023 by Carolyne Conder-Millsap
Staff were knowledge and very friendly. I was in and out with no problems and the package arrived ahead of schedule.
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September 2023 by Lois Lawson
Employee had a great attitude!
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July 2023 by Ron Berry
The associates are professional and courteous. They always listen to my needs and provide quality efficient assistance. Never a bad experience.
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May 2023 by Josh Hill
This is not a direct reflection of the store, as they have always been great. However, I DO NOT recommend using the Field Print fingerprinting services. I spent $50 and never received them. You cannot reach anyone directly at FieldPrint, and the UPS store cannot help you. I recommend using another service.
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May 2023 by Jeffrey Stamper
They messed up copying the tracking number and shipping. Refused to refund or provide any assistance. Terrible customer service!!
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December 2022 by Kim White
Best customer service experience I've had in a looooong time. I went in prepared to buy some packing tape because I didn't have any at home and needed to reseal my return package. She said don't worry about it we'll take care of it. She could have taken that opportunity to make me buy something but she didn't. I also hadn't printed my label so she took care of that. In and out and about 2 minutes. Phenomenal service! I hope these employees are being recognized for that
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December 2022 by Shipping Elgraems Hand Painted Cards
The staff at this center is always going above and beyond with my shipping and packaging needs. I highly recommend this store if you need anything package and shipped!
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December 2022 by Norma Robles
Worst UPS store in Lexington. If you are going to make a shipment, do not do it in this store. The customer service is awful, the manager Jody is disrespectful and the staff is not professional at all. This store is the worst.
