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December 2023 by robert smith
Melissa is awesome and hope we can close the deal
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October 2023 by Amanda Truett
Continually had issues with the payment and the only explanation was insufficient funds, and they were there. After only 2 payments not coming out through auto pay(not even consecutive) I was canceled, even though they were paid as soon as I was notified of the unsuccessful withdrawal. Was decently priced just not great to work out issues.
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July 2023 by Dixie Scheiderer
Can't reach office from Internet connection. Could not understand person from national hookup. That person had no idea what a policy review was although she transferred me to what should have been Cromer Insurance , I was transferred to Nicholasville office.
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March 2023 by Frances Hall
I have dealt with Charles Cromer's agency for several years and have been very pleased with the service I have received from Charles and his staff.
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February 2023 by Anthony Chestnut
You guys are very helpful when I need something changed or up dated. I haven't had any claims but I am sure you would be helpful then as well.
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December 2022 by Donna Spradlin
Only problem is I can never get into my account when I need to . They need to make it easier. But your office girls are ? Great.!
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November 2022 by Joyce Parker
Allstate has been wonderful to deal with. I purchased my auto insurance and homeowner's insurance and save hundreds of dollars. I had an accident. I took pictures that day and had my payment direct deposited the next. This company is highly recommended!
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November 2022 by DA Nash
Great insurance company. No issues, no claims, but no issues. Great staff at this location.
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October 2022 by Jeanette Roberts
Would be excellent if prices weren't so high. Two retirees, one 20 year old vehicle and one 11 year old.
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October 2022 by Sharon Lawson
They was very helpful and a lot less expensive for me
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August 2022 by Nick
Absolutely amazing office. Had some issues that stemmed from miscommunication from the website as well as corporate, but every single person in that office went above and beyond to ease the trouble me and my wife were going through during our home buying process. Unfortunately we had to part ways with Allstate due to the circumstances that came up, but I would recommend this office to anyone. Just call them during office hours and make sure you're dealing with them directly and not the corporate number.Special thanks to Alice. It's super refreshing to see a branch of a company that genuinely cares about the person on the other end of their phone. Next time I'm out their way during business hours, I'm going to try and stop in just to say thank you face to face. Genuine pleasure.
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August 2022 by Nicholas D
Absolutely amazing office. Had some issues that stemmed from miscommunication from the website as well as corporate, but every single person in that office went above and beyond to ease the trouble me and my wife were going through during our home buying process. Unfortunately we had to part ways with Allstate due to the circumstances that came up, but I would recommend this office to anyone. Just call them during office hours and make sure you're dealing with them directly and not the corporate number.Special thanks to Alice. It's super refreshing to see a branch of a company that genuinely cares about the person on the other end of their phone. Next time I'm out their way during business hours, I'm going to try and stop in just to say thank you face to face. Genuine pleasure.
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August 2022 by John Simpson
Very nice people to deal with always helpfull
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July 2022 by Bert Mcknight
They a great job helping you with insurance
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March 2022 by Nathan Duncan
They never send proof of insurance and they don't inform you if your rates go up. We've made one claim for a leaking roof and they paid out an insanely small amount contractors laugh at
