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March 2023 by John Collette
Always a great experience.
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September 2022 by Johnny Brock
DO NOT BUY A FORD IN LONDON. I called and explained to them the vehicle was wrecked and repaired but needed the brakes bled. I waited six weeks for a appointment to have the brakes bled and they told me they would not work on it where it has been wrecked before after waiting six weeks for the appointment. This vehicle only has 1200 miles it’s a 2022 ford maverick and has been fixed by a body shop and it is legal to be driven on the road.
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August 2022 by Sidney Wayne Fee Sr.
We have bought 4 vehicles from Don Franklin Ford in the past few years. WHY? Because you won’t find a better dealership in the state of Kentucky!! Friendly, courteous, professional, no pressure sales, great service department, quality vehicles and most importantly of all when you buy from Don Franklin Dealerships you truly are part of their family and they take pride in welcoming you to the family. We love Don Franklin Dealerships that’s we we always return when we are ready to buy, sell or trade vehicles, you just can’t beat family. Sidney & Joy Fer
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July 2022 by Christine Marie Stevens
I highly recommend, Everyone there was very nice and friendly. When we arrived a sales person greeted us and offered to help us. Tim Wells helped us get a very nice truck. The buying process didn’t take very long at all. We’re very Satisfied customers
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December 2021 by Google user
The staff here is very friendly and helpful quality of service could use some improvement had a few bumps in the road but they're very attentive and fixed the problems quickly
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December 2021 by Aja Brooks
The staff here is very friendly and helpful quality of service could use some improvement had a few bumps in the road but they're very attentive and fixed the problems quickly
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October 2020 by Dylan S.
I wouldn't recommend anyone do business with Don Franklin in London Ky, I'm a returning customer and recently bought a truck from them after buying a new fusion from them a couple years back. I've ran into multiple different problems over the last 2.5 months, I've been driving on an expired temp tag since 10/08/20 and not only have I called them to see what the deal was, I have went over in person 2 times now. I called on 10/16/20 and asked about getting a new temp tag which they said would be overnighted to me (which that was a Friday so I expected Monday) Monday came and still no tag, then Tuesday, then Wednesday and still nothing. Every time I go over they seem to forget about the temp tag because they're so busy trying to explain how covid has slowed everything to a crawl, regardless of the fact that I have sold and bought two motorcycles back in April and May(height of covid closings) a car, and a truck and received no such issues. So I went over and asked them why I still have an expired temp tag and come to find out the truck they sold me had a lien on it and now after 2.5 months they're just now getting the lien removed from the truck and just starting the process of putting the truck in my name. On top of all the titling/lien issues, the financial information for the bank that I would be paying was put in wrong so for the last 2 months I've been sending payment to a bank that didn't finance my truck so I haven't made a payment to my real bank either.
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July 2020 by James B.
We have had a great experience with Don Franklin. We purchased a 2019 Expedition and the sales staff we professional and over whelming. We have had 2 vehicles serviced by there service department and have been pleased each time. I was very surprised to see that the service rates were very reasonable for the services we have had completed.
