Thompson Drug - East 4th St. is highly regarded by many customers for its friendly and caring staff. Customers appreciate the staff's willingness to go above and beyond, with one mentioning that they have been visiting the location for years and always receive excellent service. The team is described as sweet, kind, and making everyone feel like family, especially highlighting the helpfulness and dedication of certain staff members. One customer shared a positive experience where a staff member helped in an emergency on a Sunday, showing exceptional commitment. However, experiences at other Thompson locations vary. While the South location is praised for good customer service and friendliness, the downtown branch receives mixed reviews. Some customers describe the downtown staff as rude and unprofessional, noting a significant difference in attitude and treatment compared to other locations. Many prefer to avoid the downtown branch and suggest switching to the South or East 4th St. locations for better service. Overall, Thompson Drug - East 4th St. stands out as the most friendly and helpful location, with many customers loyal and satisfied, while the downtown branch has received criticism for rude staff and poor customer experience.
Thompsons is the only pharmacy I will go to in London. I love them all but I've been going to E 4th st for years now and they have always went above and beyond for me. Thank you all so much.
December 2024
I love the Thompson Drug in Burning Springs! Renee’ is amazing! She goes above and beyond. These sweet ladies make everyone feel like family.
March 2024
Prescription main key I'm sick and just want to be left alone.
