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January 2024 by Angela Shiring
Very easy to get to. Clean rooms and helpful staff. Breakfast was great! The beds were pretty uncomfortable. They were very worn out but also hard. Our kids that slept on the sofa bed actually seemed to be more comfortable than we were in the king bed. Still, none of us slept well and ended up waking earlier than we wanted. We did linger at breakfast to make sure everyone was comfortable and happy before we left.
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January 2024 by Katie P.
The man at the front desk was extremely unhelpful. Before unpacking, we inspected our room which smelled strongly of incense. When we asked him if we could switch rooms (because the parking lot/hotel was empty and it was the evening), he insisted that he was going to inspect the hotel room and locate the source of the smell instead. The tile in the hotel rooms was cracking and it generally looked like an unkept hotel. We decided not to stay here for the night.
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January 2024 by Adam Hodges
This hotel was a typical holiday inn. Breakfast was fine, nothing great. It was clean. Was on the lower floor. loud footsteps above.
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December 2023 by Kim Fehr
We had a very nice room.
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December 2023 by Jason Carter
Rooms are decent, location is awkward to enter/exit. But the biggest negative is the very poor service and lack of even attempting to accommodate the needs of guests. I went to the front desk and simply asked for an extra blanket or comforter. The very young man said with a sigh, “I’ll see what I can do” and slumped off to a back room. Less than a minute later he returned saying he doesn’t have any extra. I pressed him on it, but he just seemed too lazy to help me. I asked if he could get one from an unoccupied room for me and he said he couldn’t do that in case the room was needed. (It was after 10pm and the parking lot was less than half full). So I asked, “what is your booking capacity tonight? Surely you can grab one comforter from one room for me!” To which he just said flatly, “sir, I cannot help you. I hope you have a good evening”. Even half-rate hotels have extra linens for their guests when they need them! $120+ per night should garner some assistance when needed, right? This kid’s attitude seemed to be “you’re lucky you’re even staying here in the first place”. Never coming here again. I suggest you don’t either.
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December 2023 by Richard Wilbert
We've stayed in the London area several times over the last few years and due to a couple of bad experiences at other hotels we decided to spend a little more money and stay here, we're glad we did, Everything was very clean and everything worked including the toilet and shower drains. The breakfast was pretty good too. We will definitely stay here again!
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December 2023 by Bridget Clark
The beds were very comfortable. The hotel staff were very nice. The breakfast was OK. Some good choices, biscuits & gravy, sausage links, bagels, yogurt, instant oatmeal, different juices, coffee & a few hot tea choices. The cheese omelets were not quite done. All in all, a good stay.Rooms: Our room had a desk, mini fridge & a microwave. The bathroom was a good size. We had a standard room with two queen beds.Nearby activities: Plenty of nearby restaurants to choose from.Food & drinks: Coffee & tea available in the lobby.Noteworthy details: They have an indoor pool.
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November 2023 by Anna Fang
Loved my room. Very clean & well deigned. I was passing thru so just stayed for one night. The staff was really friendly. I had a really restful night.
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November 2023 by Dearmumsie
Stopped by Holiday inn for the night in London KY. Nice room, comfy beds. Very nice breakfast before getting back on the road. Would recommend this hotel.
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October 2023 by Marquis H.
Without doubt one of the most poorly-designed units in which we've ever stayed. After washing hands on arrival entire bathroom became damp and remained so throughout our overnight stay. Light bulb was out in main lamp meeding a visit from the night clerk to rectify, coffee machine non-functional. Beds were fine.
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October 2023 by Jenna Knapke
The staff was very helpful and the lobby was clean. But when we got to our room we noticed a strong mildewy smell, questionable white stains on both couches.. and the bed squeaked every time we turned in bed which led to a not so great night of rest. Also that elevator will make your heart stop by the way it acts!
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October 2023 by Jeff Gillman
We've always had a very pleasant stay here. Staff is always friendly.
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October 2023 by Margaret Albert
Pretty clean and comfortable!
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October 2023 by Cynthia King
Rooms: Very clean. The beds were extremely comfortable.
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October 2023 by Donna Holmes
This hotel is old and desperately needs an upgrade. Carpet in our room was trashed with stains and smells, Bathroom was not clean with hairs on the floor. Yuck Bathroom door hinges are even rusted! But on a positive note, the bed seemed clean and we had a quiet restful night. Plus the breakfast was GREAT! And desk help was nice!Noteworthy details: Too high a price for what you will get!
