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August 2023 by Bryan
We rented a truck for 2 hours. When my wife returned the truck, she realized that they had locked the gate to the parking lot that our car was in. After about an hour of phone calls to the police, roadside assistance, and finally roadside assistance getting ahold of the owner, they came and unlocked the gate. Our phones were almost dead, and I was 13 miles away with our kids and no way to get to her…there were no Ubers in the area and it looked like the only option was hitchhiking or sleeping in the parking lot. My wife told the owners husband she expected a refund for the 65 dollar rental, and he said no and they processed our card first thing next morning. Gross incompetence all around, an embarrassment to the Roger Penske name (their keys are labeled Pensky if that tells you anything). Stay away.
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August 2023 by Chris S
I had a coupon online from the penske website and the mgr went off, she would not honor the discount coupon, it made her very mad, and she yelled at me and refused to rent to me, told me to leave, and if i called her boss then things would get.very bad for me, and then told my friend to get me out of. There. I never said one word out of the way to her, i just asked her didn't she have to honor the coupon and she yelled NO I DONT THEY HAVE DONE THIS 2ME ALL WEEK AND IM SICK OF IT, i started crying amd she said cry all u want its not gonna help nothing so leave now.. i had just.lost .my fave aunt and was emotional anyway, i ABSOLUTELY DID NOT DESERVE HER YELLING AT ME AND TOTALLY DISRESPECTING ME LIKE THAT, NEITHER ME OR MY FAMILY WILL EVER BACK THERE AGAIN OR OUR FRIENDS.
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May 2023 by jimmy hall
i rented from them sat and i couldnt ask for nicer place to rent from she took time out of her day to help me and i just want to say if i rent from there again ill always rent there great service
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May 2022 by Anthony Jones
Nice people . Really take care of you.
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February 2022 by robert young
Very excellent service, kind and polite
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November 2021 by Debbie K Johnson
Excellent place to rent a truck for moving. The customer service was above and beyond! I loved all the extras that was inside the pickup place.
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July 2021 by Richard Williams
We rented from Penske the same time last year for the same trip we are making this year. Same 26ft truck one year ago was $451 to rent. Now it is $1999. They said it is due to availability. Apparently the more that people use Penske the more they feel they should charge. It was such a great experience last year using Penske but I will not be using them again due to their greed. U-haul and Budget are both renting a 26ft truck for under $500 and they have the same limited availability. So many companies are using the pandemic as a way to price gouge. Penske is no different. At least the young lady in the office was pleasant to deal with as she explained the exorbitant amounts they are charging now.
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January 2021 by Steve B.
I've had to rent 3 times across country and drop off here. Love the little bird displays and bat house display as part of the store. The workers are super friendly and check in always quick. Great experience every time
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May 2020 by Jared Baker
Rented zero trucks but I'm sure they're good
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January 2020 by Sherry Hill
Nice trucks!
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August 2019 by Lillian Claywell
Fast and friendly
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December 2018 by Kari Russell
One of the better truck rentals I have delt with picked up in GA and pretty cheap for unlimited miles.did the trick☺
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November 2018 by Harvey Smiley
Friendly and helpful staff. Had what I needed. Penske truck rental trucks are always clean and well maintained.
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September 2018 by Crystal Gray
Thd owner herself came and picked me up. She was very nice.
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January 2018 by D3athR3aper 09
Friendly people
