Don Franklin London Used: A Legacy of Family, Service, and Quality For over 55 years, Don Franklin London Used has been a trusted name in the automotive industry, providing quality vehicles and exceptional customer service to the community. Founded in 1968 by Don Franklin and his wife, Barbara, the business has grown from a small community dealership to a thriving group of 28 dealerships across Kentucky, employing over 1000 families. Customers have remained loyal to Don Franklin London Used for decades, drawn by the company's commitment to their needs. The complimentary 10-year, UNLIMITED-MILE powertrain coverage on their Don Franklin Certified vehicles offers peace of mind, while the promise to pay top dollar for trade-ins ensures a fair deal for every customer. The reviews of Don Franklin London Used reflect the company's dedication to customer satisfaction. Customers praise the helpful and patient sales staff, who work diligently to find the right vehicle at the right price. One reviewer, Austin Davis, was commended for his excellent communication and for never pushing the customer to make a decision they were uncomfortable with. While the majority of reviews are overwhelmingly positive, one customer did express some concerns about the cleanliness of their purchased vehicle. The dealership acknowledged the issue and explained that the car had been in rough shape when they acquired it, but they had intended to complete the cleaning process before the customer's arrival. Despite this minor hiccup, the customer was still satisfied with the overall experience and the quality of the vehicle. Don Franklin London Used's commitment to family, service, and quality has earned them a loyal following and a strong reputation in the community. With a diverse inventory, fair pricing, and a dedication to customer satisfaction, Don Franklin London Used continues to be a premier destination for used car shoppers in the region.
Small town feel here and delightful to work with. Austin Davis was our salesman and he was amazing! Followed thru with everything he said and offered a fair price for our trade in. Forever customer right here!
January 2025
Austin Davis helped get me in a vehicle I wanted. He never pushed me to go above what I was willing to or try to get me in a more expensive vehicle. He was great to communicate and work with. Will give him my business again
December 2024
Very pleased with experience. Bought a truck there and was in and out quick. They were honest and fair. Didn’t try to push a decision and did what they could to help. Make sure to ask for Austin he was a huge help and by far the most pleasant car salesman I’ve dealt with.
