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January 2024 by John
Ordered a tv, driver was on medical restrictions and couldn't carry or unpack tv, tv was damaged when we opened the box, never got to watch it, feel like tv was switched, they won't pick it up or replace it, crooks
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December 2023 by ImpressIncorperated
The staff at this store is rude and completely unprofessional. I ordered a fridge the day before thanksgiving was told it would be delivered on the 29th and it never was . I went to the store to see why I didn’t get my fridge and the general manager Lisa Grajales told me it wasn’t her fault and the only thing she could do was get it to me on the 30th . I agreed to this and told the between 11:00 and 12 would be fine and they never showed up again . I get to the store today and was told my order was being cancelled due to my attitude even though I’ve waited 2 days and missed work to be home for delivery. They need better customer service at this location and I am going to take legal action because the police where called on me for trying to receive property I payed for . I am livid and my food is at home going bad due to these many inconveniences!
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December 2023 by Claudia González
Good service ?
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September 2023 by Tiaira Scott
I needed a certain PC and monitor. I received GREAT customer service. They went above and beyond my expectations. I appreciate the help ! Highly recommend them !
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September 2023 by Lisa Mulligan
They have some decent stuff. However, You will pay for it. There Interest is a little Steep. So pay it off early if you can. I realize some people have to do it, but now days, You have PayPal and other different loan companies that credit is pretty easy to get w/o such High Interest.
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September 2023 by Xavier Whitlock
Management team is a joke they don’t keep up with the accounts. They’ll wait several months or when your bill is over $200 to start reaching out to let you know that you were behind and there’s a little to nothing they can do.. we provided two separate debit cards for the payment to be taken out, but they only put one in the system. Why would you allow an account go past due if we’re thinking you’re taking money out when you’re really not, anything $12 a week looks like Aaron touched your account.
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September 2023 by Jordin Kirksey
Absolutely horrible customer service! Ordered appliances online for 2-3 day delivery and it’s been 2-3 weeks and nothing. Store doesn’t even bother to contact you about what’s going on either. They do not care about their customers but have no issues taking money out of your account for products you haven’t even received! From the store manager on down I have had an horrible experience from everyone I’ve talked to. Not once have they called me every time we communicate I have to call.
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June 2023 by Laverne Roby
If I could give it a zero I would. The sofa my daughter in law got is expensive and a complete piece of junk. After a couple of months it’s falling apart. The fabric is thin and wood frame is poorly made. We have tried multiple times to get the company to come and pick it up. They have given us a date and time frame and then never show up.The couch is about to be thrown in a dumpster if they don’t come and get it.
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June 2023 by Kevin Glenn
Tony went above and beyond for us, and was very friendly towards my daughter and animals!
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June 2023 by Kevin
Tony went above and beyond for us, and was very friendly towards my daughter and animals!
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May 2023 by Robin Barrett
Our leather sofa recliners are nice easy payments . Thank you Aarons
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February 2023 by Wolfie InnIt
Deliverey driver was very professional and respectful. Knew what he was doing. Thank you Anthony much appreciated
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December 2022 by Yvette Ballo
I initially started my lease at the Preston highway store and it was moved to Hurstbourne. The only reason why I didn't give them five stars was because they forgot my dryer hose and I had to go out and purchase one on my own. MARK......I really appreciate you. Your understanding and your professionalism is above some of your peers. Mark would call me to get me back on track and set up arrangements during hardships. Overall good customer service and would definitely recommend.
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January 2022 by angelique price-woodson
Thank you Joe, you got my refrigerator to me and my family during the covid pandemic. You and your staff did an awesome job I'm a very satisfied customer ☺️
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December 2021 by Shereka Harris
Very poor customer service. Got a brand new laundry center. It’s defective. Installer did not set up properly and I was not informed that a drawer hose was not provided.
