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December 2023 by Phillip Fischer . 2
The rooms are great, however, the service here is overwhelmingly incredible.I would actually come to the AC Hotel for a drinking even if I didn’t stay here because of the service we received from Sharon, I’m pretty sure that her name. ?Great bartender, the Espresso Martinis, yes plural, were beautiful, she was kind, friendly and hilarious!Sharon, you are the best!!
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December 2023 by Britni Saunders
Our group came into the hotel before the bar opened. Sharon took the initiative to approach our group and intuitively ask what we wanted. She hooked us up with our *essential* espresso martinis. More importantly, she gave above and beyond care and was so nice about it. It made all the difference!
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November 2023 by Vic Wise
As we walked in the staff welcomed us with unbelievable energy and exuberance. A nice feeling after having spent the day driving. The hotel is clean, seems to be well run, and positioned in a wonderful area with all you'd need when exploring a (new) city. We would absolutely stay here again.
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November 2023 by Ben Blanquera
We were excited to be at this hotel as a base for our bourbon tour. I've always stayed at AC Marriotts and have never been disappointed. Sadly this was different. The hotel is in a great location, well appointed, and the staff friendly. However the bathroom was dirty and had "splatter" on the wall. We pointed it out multiple times and were assured it would be taken care of along with the entrance light for the room. Neither got taken care of while we were there :-( . There were mutiple weddings at the facility and perhaps the team was overwhelmed. however that does not change the outcome for my wife and I.
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November 2023 by Scott Christie
Check your statement very carefully because there will be additional charges and the staff will not be helpful in correcting. I booked two rooms for two nights Friday to Sunday, and on our second night I received a call that my card was declining (I had swiped a card at check-in but the one in the Bonvoy app was old apparently). She hung up on me when I questioned why they were charging my card again, so I returned to the hotel where she was confrontational and never answered my questions. I presented another card (she had canceled both of my rooms) and over the course of the weekend I received 8 receipts charging two different credit cards for 3 nights (one night was points). My hotel stays also were deleted from Marriott's system and no longer show up in my Bonvoy app, so I cannot verify my receipts (or get hotel stay points).At checkout, other guests were complaining about additional charges on their bills as well. The location is great for this hotel, but be very cautious and watch your credit card statements closely for unauthorized activity.
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November 2023 by at ragu
Reception was good. Room adequate. Bathroom needed maintenance. Toilet seat was loose, toilet paper holder was loose. Shower handle didn’t adjust temperature easily.
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November 2023 by Gina Robertson
They made an unauthorized charge on my account for almost $300. I stayed for a company sponsored event and they said a card was required for incidentals. Much to my surprise when reviewing my credit card statements they had charged me for the hotel stay. This was unauthorized because I left my card for incidentals only and they confirmed upon check in my stay was covered.After calling multiple times I never got a resolution. Once, they told me my company hadn’t paid and they’d send documentation to submit (never happened). Another, no response. In addition to having to waste my time filling a claim with my credit card company, my supervisor had to call in to get the situation straightened out.I take credit card security very seriously and to experience something like this from the Marriott brand was disappointing to say the least and showed a complete lack of ethics and customer service.My stay itself was ok. Rooms were ok, but I walked in on room service in my room against my wishes when they were only supposed to come every three days/upon request. Lots of trust violations. Wouldn’t stay here again unless I’m forced to.
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September 2023 by AM
Nulu is up and coming but may not be safe to walk around alone at night. Lots of food near by. Hotel rooms were decent although one night it started smelling like sewage from outside. The service at the front desk is outstanding! The bartended during this past week was great, I didn't catch his name but he definitely kept is entertained and was super friendly. Buffet food for breakfast is ok.
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August 2023 by Catherine Becker
I stayed here for my best friends wedding this past weekend (8/18-8/20/23) and am disappointed to say the least. The location is pretty great, but the rooms and service were definitely lacking. The room we were assigned when we checked in had mold on the vents, walls, and ceiling (pictured). In the rush of getting ready for the rehearsal dinner after 7 hours of traveling, we didn’t notice it until we got back to our room later in the evening. At this point they assigned us a new room, and gave us a $15 breakfast voucher. To me, that doesn’t feel like enough of a consolation for breathing in moldy air and having to trudge up 2 floors in the middle of the night before my best friends wedding. I’ve contacted them a few times and have been brushed off “to talk to the GM” every time. I definitely would not recommend staying here.
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July 2023 by tom elkins
Location was great. Right in the heart of NuLu. Rooms and facilities were decent. Service was mediocre. Didn’t clean the rooms daily even though I asked for daily. Bar closed early even though there was 50 of us hanging there and having fun. Bartender not friendly. Breakfast was the worst I’ve ever experienced at a decent hotel. $18 for an old bagel or cheap yogurt. Holiday Inn has a better breakfast. No free coffee? This really made the hotel look cheap and poorly run.
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July 2023 by Gabriel Schray
AC Hotel by Marriott Louisville Downtown is an excellent place to stay. The rooms are modern, clean, and very comfortable, providing all the amenities you could need for a relaxing stay.The staff was friendly and ready to help, ensuring a smooth and enjoyable experience from check-in to check-out. Its prime location offers easy access to downtown Louisville's attractions.Highly recommended for anyone visiting Louisville.
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July 2023 by Mark Wittman
Location in NULU is great. Room was nice but noisy. The room overlooked the Cuban restaurant next door and it's LOUD even after it closes. In addition any hotel ambient noise comes into the room. Every door slamming, the workers congregating near the linen room, etc. Not the best location if you are a light
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June 2023 by Steven Chaney
Unresolved Theft Incident: AC Hotel Louisville Downtown Fails to Address Stolen DressesOn the night of June 15th, I stayed at the AC Hotel Louisville downtown. I was in town to meet my sister for a bachelorette weekend the following day. On June 16th, I checked out of the hotel. However, a few hours after leaving, I realized that I had left behind all my dresses for the bachelorette party. I contacted the hotel immediately to inform them of my situation.The front desk employee assured me that they would search the room for my forgotten dresses. I called back later, but unfortunately, the dresses could not be located, and the staff informed me that they were unable to assist me further. This incident significantly affected the weekend and required me to spend hundreds of dollars, to replace the stolen dresses.I feel that Marriott did not take sufficient measures to locate my stolen dresses. I strongly suspect that a staff member may be responsible for their disappearance. Despite my concerns, the hotel was unwilling to review the security camera footage or offer any additional support or assistance.
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May 2023 by Lisa Hitt
Great, new minimalist hotel in up and coming NuLu area of Louisville. Highly recommend. Clean rooms, modern appointments, friendly staff, great vibe, great area with plenty of bars and restaurants easily walkable. Would stay here again. Also, dog friendly and has a secure parking garage.
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May 2023 by Hal Anthony
Nice location in NULU close to... good stuff up and down the street.Do go to Butcher town bakery on the next block corner for scones and coffee or Quills on the opposite corner.AC room Note: the shower control can be a bit of a challenge to figure out at 1st.
