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February 2025 by Kathy Davidson
Keegan provided excellent customer service and was friendly and patient! Highly recommend this ATT store!
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January 2025 by Cheyenne Smith
Omar was 100% the best he worked with us an our budget I 100% recommend coming to AT&T and getting with Omar he’s incredible
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January 2025 by Hosea Dove
Omar was fantastic he is very helpful and knowledgeable he help my wife and I switch from Verizon to AT&T 10/10 definitely coming back
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January 2025 by Logan Smith
Omar was amazing! He helped me through the whole new phone process, had great conversation, he made the whole process feel like a friendly laid back vibe!
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January 2025 by Donna Strader
Jake McKinley was patient and very helpful!!
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December 2024 by Stephanie Stinson
I think AT&T provides great service. The costs are high. The cell coverage is amazing.
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December 2024 by Sassafras
Terribly slow, unreliable cell service in Middletown.
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November 2024 by Don Coomer
My sister-in-law's old and just-purchased new phone had a problem with her voicemail's outgoing message. We went to this location, this is where we purchased the new phone, three times to try and get it resolved, but to no avail.
On our last visit, we were told there was nothing they could do. What a shock! We know the problem was on their end because it happened on both her old phone and her just-purchased phone. We asked if they could call corporate and see if they could find a solution. We were told they couldn't do that because they didn't have a phone line or support number for their use. Another shock! They did state we could call customer support, but they were not going to do anything more. What poor customer service!
Yeah, we just marched down to Verizon and signed my sister-in-law up. The rate was much cheaper, too. Of course it took some time to get AT&T to unlock the phone, but after a few calls and a lot of help from the Verizon salesperson, we did it. I will never be stepping into another AT&T wireless store again. What a terrible experience!
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October 2024 by Anita Block
Dominic did the impossible. He got me to someone at AT&T who cared. Thank you Monica in Loyalty and retention.
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October 2024 by Tori McGuire
Horrible experience. AT&T is very unhelpful and a complete scam.
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September 2024 by Mike Goodman
Went into Att Middletown to upgrade my wife’s iPhone to a iPhone 16 pro max . Aaliyah G was amazing and very helpful.
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September 2024 by Ashley Rogers
SUCH a scam. I bought a new iphone in January 2023....I am on my family's plan so I never check the phone bill, it's in my mom's name. I logged into her account last week to see when I am eligible for an upgrade.... I notice my line is much higher in price than everyone else's. Upon further investigation, I have been charged for insurance since I bought the phone. That is an additional $17/mo - over $350 total in charges that I had NO idea of. I spoke to customer support online and they did offer to give me a $150 credit on our bill. That is still absolutely UNACCEPTABLE. PLEASE BEWARE. I know for a FACT I would have NEVER signed up for insurance. I asked for proof that I signed up for this and they could NOT provide that. I also read online this has happened to others. Please be careful and check your phone bill so this doesn't happen to someone else. I will NEVER buy another phone from them again. SUCH A SCAM and I am so disappointed.
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September 2024 by Alex
Not the best experience but not the worst. Went in looking to upgrade my current phone and felt as the worker was not taking me very seriously and was not the nicest to me. However, it was a nice store and well kept up.
Fast service
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September 2024 by richard adams
Great service
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September 2024 by Jim Hayes
The associate that helped me was very friendly, helpful and patient.
