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December 2023 by Gromer Simpson
This place is a absolute joke. Cant use apple pay i cant make payments on my affirm account or any of my credit cards for that matter the atm NEVER WORKS and i mean never. Do not bank here its a joke
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December 2023 by Kenethe Brown
Loan representative communication was horrible. Just a bunch of shenanigans. I want go into details but I was so pissed after leaving that officeJust make sure they are clear on information if getting loan.
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November 2023 by Jerrianna R
I recently had a fraudulent charge on my account. When I disputed it I was told that it could be up to 10 days even though I cancelled my card and contacted the store the purchase was made at, at the fraud centers request. The charge still went through and I am told that there is not anything that can be done u til reviewed. I stated I had cancelled my card before the transaction processed, called the store (which was also no help), and I was told there was no way until the transaction went through for them to do anything but make a note. It took several re routes of calls to even speak with the correct department. The charge was in Maryland and so live in KY and I have never ordered on line from the store. The place the transaction was made verified it was not my name attached to the order made! But they the bank had to call them to rectify and I was told that it would take time. I am not in a position where a 534.65 charge coming out if my account is ok! I assumed when our accounts are insured through FDIC we were protected!
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October 2023 by AJ Riley
New building is different than the one I worked in, and not really a fan of the location but I understand why it is where it's located.
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August 2023 by Lamara Jones
Can't purchase flights, can't purchase things online, and the latest I can't make affirm payments after being able to make them for several months. This bank is a joke and needs to just close. I will be closing my account ASAP. This bank is UNRELIABLE!
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July 2023 by Chauncey Marsh
Horrible customer service!!! Try another credit union before these weirdos.
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June 2023 by Eric Kraig
Just finished our auto loan with AutoTruck. Great rates and very nice staff. Highly recommend.
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January 2023 by jason wilson
I don't know who has taken over and is running this credit union into the ground but I'm changing my direct deposit to PNC and as soon as it goes thru I'm gone. They've changed mobile app to a new garbage app. They've changed their bill pay to a new bill pay system that you can not pay anyone electronically, instead they mail a check. What is this the 70's???? Don't even think about sending someone money thru Venmo Autotruck doesn't allow it. Been a member for over 20 years and the latest bill pay fiasco was the final straw.
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December 2022 by David Lane
Deeply terrible. App has had issues for more than two weeks, so unless you’re using a desktop, you’re unable to see your current balance.
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September 2022 by David Watts
Was a member for about 8 yrs. Run dont walk away from this place. Fox News on all the time in lobby.update after reply : it was more than just the TV nonsense, they do not support Apple Pay, Samsung Pay, etc. They also closed the Newburg Rd branch and built a really nice new two story vanity project in the middle of hard to get to.
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September 2022 by Nicole Cooper
Jennifer Robison was a great delight to work with! Made the process of a car loan seamless.
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July 2022 by Amy Potter
A great credit union with friendly staff! Always willing to help!
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June 2022 by Martha Grimes
Autotruck is the place to go for all your financial needs. Great staff and services! ??
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December 2021 by Joshua Ford
This is a terrible bank. Please do not even consider them. They have taken so much money from my accounts. I had mu card number stolen. I couldn't get them to shut card off for 2 days because it was the weekend. The charges overdrafted my account 18 times because of the amount taken. They refunded the stolen amount and said the overdrafts totaling 600$ were valid because i should have not used my card. It was stolen when i was swiping it. Those were pending charges. Please do not go to this bank no matter what u do. Even if ur at ford find another bank!!!!!!!
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November 2021 by Dannella McClure Cardwell
The staff was very rude and lacked any ounce of compassion. My husband's mother had an account with them and she passed away recently. He went in to close her account, but instead of helping him the staff asked him 20 questions and were short and snappy with him the entire time. Not once did they say they were sorry for his loss or showed any compassion. It is hard enough losing a loved one but to be treated with disrespect and talked down to makes it harder. So how can y'all improve? teach your staff manners, how to talk to people, and customer service skills!!
