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March 2024 by Alice
We recently furnished a new home needing furniture in each room. Our purchase consisted of lamps, rugs, bedroom sets and living room furniture. Lee F was a wonderful support with Bassett for us. She is kind, thoughtful, talented and passionate about helping the client. She supported us throughout the entire process. She worked with the delivery and it went flawless with an unbelievable delivery person, Julian. The furniture arrived pristine and set up perfectly. The furniture is excellent quality and works well with achieving a cohesive look. We love all the choices Lee helped us purchase and are so thankful we developed a working relationship with her in Louisville,KY. This was a great investment!
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March 2024 by Kate Simmons
I loved working with Kim Gable! She pulled together the perfect living room for me and I am very happy with my Bassett furniture. Great quality and beautiful furniture. I hope to work with Kim again in the future!
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March 2024 by Justin Baird
We went to a lot of different furniture stores and looked at a lot of dining room tables. Bassett had the best quality and design. Kim Gable offered wonderful advice and helped us pick the perfect table, chair material, and dimensions. She even pulled our paint color swatches to help with matching the right color. So glad we went with a solid table from Bassett, rather than a table with a leaf from a competitor.
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February 2024 by sara purdom
We had a great experience at Bassett Furniture with Kim Gable. Everyone was very friendly and attentive, but not pushy at all. We worked with Kim on choosing and ordering a new sofa and chair. Over the course of a few days when we were making return trips trying to decide, she went above and beyond in listening and showing us many different possibilities. It really helped!!!
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February 2024 by edward wilson
After speaking with Ms Farris, who was so very kind and patient with me, I was finally able to select 2 pieces that allows my living room to stand out. Just wanted to say thanks again Lee for sharing your expertise and knowledge.
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February 2024 by Anne Diemer
I had a wonderful experience at Bassett. I was doing a whole house remodel and having a swimming pool constructed at the same time. I worked with Lee Farris picking out pieces since I needed practically all new furniture seeing that I was going open concept with my remodel. Lee was easy to work with and things we picked matched my personality of "not too fussy" I have had many comments about my house being tasteful and comfortable. When working with Lee I found out her love for plants and she even went above and beyond helping me pick landscaping for my new pool. I stopped in the store so much with samples of flooring, paint etc that all the staff would greet me by name. The furniture is very well made and I love my new decor !!
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February 2024 by Barbara Casper
I love working with Lee Farris. She has excellent taste and is able to point me to items that are also reflective of my personality. The furniture I bought has made me house a real home. I am super delighted.
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February 2024 by Tara Pinto
We LOVE Kim Gable! She goes way above and beyond to answer our questions and make sure we are comfortable with our purchases. She is an excellent designer who listens to my ideas and turns them into reality. She is very nice, honest and not pushy. The staff at Bassett Louisville goes the extra mile to make sure we are taken care of and we appreciate that so very much. Most importantly, we are very happy with the finished product, not only the way it looks but comfort and quality. We are long term, repeat customers that will continue to shop at Bassett.
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February 2024 by Julie Reddington
Great customer service and the delivery guys were awesome!!!
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October 2023 by Elizabeth Herrington
The initial appointment was good and staff seemed knowledgeable and nice, however the quality of the furniture we ordered is horrible. We purchased the Guardian protection plan which is expensive and if an issue comes up - good luck getting them to actually cover it. The plan seems to cover nothing once something comes up. Save your money and do not get the protection plan and I also would recommend other furniture stores. The quality is definitely not worth the price you pay.
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March 2023 by Regina Zimmerer
I could give them a four star except that they sold me on the Guardian Protection Plan. We spent a lot of money on the plan. When we had some damage, guardian gave me the run around and I could never contact a live person. I stayed on line for an hour and twenty minutes, and finally asked for the call back option. 45 minutes later I got the call, except that they hung up on the first ring. They left a voice mail saying they were sorry I missed my call. I had my phone with me. This plan is a complete waste of money. If you look up the reviews for Guardian Protection Plan, you will see that all the reviews are 1 star. Bassett should not deal with such a disreputable company.
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January 2023 by Christopher Klinglesmith
Couch was good, but overpriced. We went for the Guardian protection with the replacement guarantee. What they don't tell you is that Bassett renames their stuff periodically so they can claim that they "don't sell it anymore", even though it is definitely the same couch. At this point they will graciously give you a credit for the purchase price, which is now hundreds less than what they currently go for years later. Now we're on the hook for $1,000 to get our "free" replacement.
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December 2022 by Carrie Grant
Simple and easy process with well informed sales associates, Kim Gable really did an excellent job articulating the value and craftsmanship of what we were buying, as well as being so sweet!!! Five stars
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June 2022 by Beth Criscillis
This store is wonderful. The manager Mark Fenstermaker went the extra mile to issue me a refund that I did not realize I had not received. If it were not for his honesty and research I would have missed out on a $2000 refund. My whole experience was fabulous!
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May 2022 by Barbara C.
I used to work at Bassett about 10 years ago. I went into the store to purchase a couch, and placed an order. The salesperson handed me the paperwork, saying NOTHING about a 24 hour no cancellation policy (that was not in effect when I worked there.) I went home, and measured the hallway in my new home and realized the couch couldn't be moved into my basement because of the turn at the bottom of my stairs. I immediately called the next morning (30 hours) and was told that I couldn't cancel the order. I asked to speak to the manager, who was unsympathetic and unwilling to budge. I knew the fabric hadn't been cut, because the sofa couldn't even be delivered for 5 m i won't ever buy from Bassett again. Their customer service and satisfaction doesn't exist!
