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March 2024 by Mark Joubert
Okay, so I've been coming here for years. Sadly, over the last year or two, I've had increasingly poor service. This time, I scheduled an 8 am appointment because I needed some simple work (tires swapped and an oil change) done in a timely fashion. What should've taken a few hours took the entire day. I was told my vehicle was ready for pickup around 3 but I didn't drive off the lot until 5 because they didn't do all the work I requested - even though it was on my bill (lol). When I pointed it out, they made no effort to finish their job in a timely fashion and left me waiting for over an hour. There's more: they charged me for an alignment I didn't ask for (they were supposed to call for approval first). Can't recommend this business anymore if they can't respect their customers' time.
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March 2024 by Lavelle Jones
Great customer service!! Doesn’t matter if you’re the first one in the door or walking in 5 mins before closing they will take care of you. Good people with great attitudes. Definitely my go to shop.
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March 2024 by Stephanie Hoenig
Even though they are always so busy I was very pleased with the customer service, and my tires are the least of my worries cause Big O has me covered there!
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March 2024 by Fred Chandler
Was first in line to get an oil change and tire rotation early Friday morning. Noticed other cars were getting in and out before they even looked at mine. When asked what was my status they looked a deer in the headlights. Oh you’re work ticket got overlooked. Have been a customer for almost 20 years. I’m not coming backI was contacted by the original owner I’ve known for 20 years and he wanted to make it up to me for my bad experience. I was very glad to hear from him and thank him for reaching out to me over the phone. Since he’s back there now, I’m going to remove my negative review and continue to give them my vehicle needs ?
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March 2024 by rod hebron
Service was fast and the rep at the counter was knowledgeable. I wasn’t in there 45 mins. All I had done was new tires installed on my 93 s10 pickup. I plan to go back once I get the last pair of new tires.
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March 2024 by Louis Ray
I've been using the Big O location for decades, always great service.
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March 2024 by paola sanchez
Excellent service I recommend it ???
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March 2024 by Jason Lopp
I came in with a flat tire toward the end of the day. They were able to replace my tire and get me on the road.
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March 2024 by Lisa Carter
This location does not disappoint!! The night before I called this location because I needed an alignment - although they had less than an hour to close they told me to come on in they would take care of it. And they did! It was then when I found out I needed new tires, which was very discouraging for me, I couldn’t afford new tires at the moment, however Larry, the general manager stepped in and told me they have various finance options available which I would qualify for. I went home and applied, was approved, but my approval did not cover the amount of the tires - I called Larry with the amount I was approved for he told me not to worry - they had a special going on - to come on in and he would get me taken care of. And that is exactly what he did! He also put four new tire sensors on at no cost! I would highly recommend Big O tires! The staff is warm and welcoming and open and informative. You will not be disappointed!
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March 2024 by Jason Johnson
My Honda had a slow leak in one of the tires. I dropped off the wheel with Skylar. She worked in my repair during a busy afternoon. Sergio found a nail and was able to patch the tire. It was completed in less than 2 hours. I asked how much the repair cost. I was very surprised and grateful when Skylar said there was no charge for the repair. I would highly recommend this location for the level of customer service and having my back. Thank you!
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March 2024 by Stephanie Lanci
Outstanding service as always! Amazing staff that connects with their customers!
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February 2024 by Patrick Nunya
Thanks to the staff at this location for mounting a tire for me! I'm from Woodbury,TN and was semi-prepared for a blowout, with a replacement tire. I was in a bind and these guys really took care of me so I could get my family back home safely.
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February 2024 by Alan Bishop
Excellent in all areas.
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February 2024 by Daniel Pickerell
Had a very productive experience with Big-O. Had a screw in tire. They repaired it free of charge and quickly. Very satisfied with service. I always purchase my tires and service at this store.
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February 2024 by moin ahmed
I love their service especially the way owner greeted and asked about our issues and he him self inspected and gave the best services to us with a detailed explanation and time line. (Mazda CX-50) ??Definitely recommend this place if you're looking for tyre services or products ??
