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March 2024 by Joslyn Brady
I would give it a 0 star if I could, I have brought TWO different cars to this location and BOTH times we were quoted something that wasn’t the actual problem. When bringing it back something else was tried, and THEN told me their was oil leaks from several different areas, THIS WAS MY MAIN CONCERN WHEN BRINGING IT THE FIRST TIME, Justin White the manager told me he can’t make it right literally. He’s a fraud and all of the mechanics in their are as well, charged me for oil filter and oil change and DIDNT EVEN DO IT!
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March 2024 by raymond kiefer
Didn't bother to match the Color are the expensive brake calibers, such as red on back amd black on front
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March 2024 by James Ford
Went to their shop on a Saturday to have two loose C70 Centerline wheels for my 55 Chevy Belair tires swapped out with two new tires. I told them they were old wheels, and they said... Oh well, we can not change those with our old tire equipment. Those wheels will probably get damaged. So I went to their competitors down the street. They came out, looked at the wheels, and said no problem. They let me watch as they professionally changed the old stuck tires. They installed my new tires I bought online and balanced them with zero damage or issues even with their old tire equipment. I work at a place that uses CSI scores that the customer is asked to give an overall review. I want to thank Ken Towery for the awesome and friendly service. Sorry, Big O... you failed!
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March 2024 by David Riggle
I went to Big O tires in Hillview and had the best experience ever , the manager Justin White was so helpful not only to me but to all the customers and Ro in went above and beyond to get approval from my warranty company I didn't believe it would happen but she didn't give up and Justin I can't tell u how much he helped me and other customers because I don't wamt people to use his kindness he has a heart of gold and I would never go anywhere but there for life and tell everyone please if you want great service and feel like they care about u then go to Big O tires in Hillview at 268 Market place dr. Again thank u Justin and Robin u made me feel like I was with family today.
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March 2024 by Nancy Mancini
I was visiting the area and my car suddenly started acting up. They determined it was the spark plugs and coils. $1550 to replace. I never asked for a price during the process because I expected a reasonable amount of $800-900. Lesson learned!
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March 2024 by Djzhoods
Justin got me together on an oil change, alignment, solved several problems i was having with driveability issues including a wheel bearing. Replaced rusty brake lines and both calipers due to rust. It was a little pricey but very quality work and showed me the bad parts so he earned my trust. Maybe being a repeat customer after this initial visit will help with pricing on future visits.
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March 2024 by Bill Robinette
Super nice people. Had a nail in a tire and they fixed it at no cost since I am a regular customer. Always good service at the Big O in Hillview.
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March 2024 by David Harbison Jr
Staff is friendly and professional and always willing to help.
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March 2024 by robert bowman
Quick great service and good price on tires
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March 2024 by Carl Whitman
Thank you for patching my tire for no cost!
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March 2024 by Becky Skaggs
Our visit from arrival to leaving was less than an hour. The store was extremely busy but I feel they gave our car and us just as much attention as if they weren’t as busy. We got a full synthetic oil change. Everyone was very professional. Only recommendation I would have is the report they give you of things that need attention, if they would have talked about that to us before we checked out we could have had taken care of some of the minor things. Highly recommend this location.
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March 2024 by Jason Lloyd
Big O has always been fair and honest with me, and I've always been pleased with their work
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March 2024 by mark doss
I’ve always been pleased with the people and service at this location. This time however, I was not pleased that the service.I usually buy has gone up in price by 40%,. Also, it was not done exactly right, but it was corrected as soon as I pointed it out and I will probably return again
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March 2024 by TW
The saleman.flat out lied to me. I said I didn't want the front end alignment . He charged men $149.99 for a 3 years front end alignment. I Also said no warranty on the tires. Which I thought was included with tires. Charged me $75.00 tire warranty. I will never go to big o tires againI was told the Hillview store was shady. Guess I should of listened.
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February 2024 by Graeme Woodhouse
Stopped by Big O tires after experiencing a flat the night before. The courteous front desk people prompty took my information and assured me that they could find my leak. 45 minutes later I have the car back. A screw was removed from my tire and the hole patched. First time customer and there was no charge for the repair. It does not get much better than this. Highly recommend this location of Big O tires!
