-
March 2024 by Camille Sockwell
The rooms are nice no breakfast and only room service once a week so totally not what we are used to company paid for our stay so we can't really stay can go to another place it is ok we have a full size fridge freezer microwave and a little stove top 2 burner a few plates bowls and silverware a coffee maker bath and shower to use and a hair dryer
-
January 2024 by taco taco
They will steal your
-
January 2024 by Gerry Mc
Nice location, nice room with a full size fridge and kitchen area with micro and stove
-
December 2023 by Jeffery Gabbard
I've had good rooms here, with wonderful beds, and horrible rooms with horrible beds. It's been a toss up the last couple times! Also, if you're checking in late, the lady working has the door locked and the place looks closed, and then other times, like I said, the place has been great!
-
December 2023 by Loren Farmer
Clean tidy and provides good amenities. Close to fuel restaurants and basic shopping needs. Great staff here. A really safe and comfortable area.
-
December 2023 by Adrian Centers
Recently, my wife got Covid and I had to distance from her. We found Candlewood Suites Airport via Hotwire. Great price, great location and very nice rooms. The staff we realy flexible and worked with me.
-
November 2023 by Tommy Daniel
The rooms are nicely appointed and seem clean, but we had roaches! The bathroom had baby ones on the floor, and we found larger ones in the bed and on the wall. We brought this to the attention of the front desk and were told they would spray. We were gone for several hours, and upon returning, noticed they hadn't been in the room. We checked out the next morning and let the front desk know that nothing had been done about the roaches and that my wife found one in her shirt! The desk clerk apologized and said he would give us 50,000 points for the trouble and said it would take a week for them to show up. A couple of days later, I received an email from the director of sales from Candlewood Suites and told me to give her a call. She also apologized and offered us more points. After two weeks, we hadn't received any points, so I called her back, and she apologized and said she would check into why we hadn't received the points! It's been 4 weeks, and still nothing! This is disheartening as I do not believe that they take the concerns that their guests have seriously.
-
November 2023 by Felicia Adu
The room was great❗️ I just needed a simple ? that was down the street from my truck. 93$ was up my alley. Will stay again if I have truck issues and I’m in this city.? Staff was great. I didn’t need additional accommodations…Food & drinks: I used Uber Eats!????
-
October 2023 by Tracy
This hotel is exactly what you would expect for the price. The bed and bathroom were clean and it was quiet at night. The water pressure in the shower was amazing and the bed comfortable (though small.) We were on the 2nd floor and the people upstairs were very loud - I recommend staying on the top floor. Also, bring a scented candle and/or some air freshener; there were a number of very unpleasant smells throughout the common areas and our room smelled strongly of stringent cleaner or air freshener. I was ready to breathe fresh air when I left. But as I started the review - it was a good value for the price and very well located. Quiet and safe parking lot.Rooms: They were fine. Ours was clean. Nice kitchen.Nearby activities: Check out the Waffle House for breakfast. Close to the hotel and great service, food and value.
-
August 2023 by Eric Anderson
I just checked in! Already... Only good things can be said by me! Lisa, Lisa, Lisa! Easily the BEST Hospitality Specialist I have ever encountered! If I ever am able to teach customer service, I would have Lisa assist me in explaining perfect customer service 10 times out of 10! Enough about the highlights. The place is clean, smells nice, and conveniently located. Overall rating 4.7 of 5... Lisa knows why not a 5 rating, but her awareness is why my rating is not a 3.5. Thank you, Lisa, for being amazing at what you do!Nearby activities: Down the block from the casino is pretty nice. Five minutes from the zoo, the highlands, and so close to the expressway. Can't beat it!
-
August 2023 by Nancy Schoenbaechler Harvey
At the time of phone reservation, I was told I could arrive early but when I did they wanted to charge me a $25 extra fee. BUT they did allowed me to change clothes for a funeral in the hall bathroom. I arrived back at 7pm and at the check in I was told (only then) about a extra $100 deposit fee. I also waited 10 mins for someone to come to the desk for the check in. Not a way to run a hotel in my opinion. Room was pretty nice. Recliner was broken. Think all these extra fees should have been told to me at the time of making reservation. Downside was no breakfast. Not sure I would stay here again.
-
June 2023 by Jon Cariba Phoenix
Was told I needed to check in order for a friend (who I booked the reservation for) to be able to check in. This was after being explicitly told on the phone earlier that day that I didn't have to. When I finally arrived to clear this up, there was nobody at the desk and I had to wait 20 minutes before somebody showed up.
-
June 2023 by Poly Granados
Even though the room is beautiful, there was a cockroach in the bed. I slept that night and the next day i had a lot of fly marks. I'm so glad that it is a dog friendly place, but carpet is not the best floor to have when dogs are welcome because it is difficult to clean and maybe that is why there are flies.Rooms: The room are nice and they have a complete kitchen.Nearby activities: Restaurants like Subway.Safety: I felt safeWalkability: Not many things in walking distance, but some places with in 5 minutes drivingFood & drinks: N/ANoteworthy details: They need to be more careful about flies and cockroaches.
-
June 2023 by Jack Daniels Herald
If you have to stay here, it's not a real bad choice. People in the area have made this hotel or motel a place for escorted friends and their companions to enjoy time together. But if you're looking for a safe hotel and a good location it's right across the street almost from a post office. There's light traffic in the area most of the time, and two ways to get onto the expressway from this location. So you're never going to be tied down by I backed up wreck or anything. You can always just go to the other way. Ask for the staff they're very friendly from what I can tell, and if you are looking for other such activities, I'm sure someone staying there may or may not be able to help you out. Lol. Just be safe people please!
-
April 2023 by Julie Ryan
Stayed here in early April. When we arrived we realized that we'd messed up our booking (reserving a day earlier than planned) and they saw us as a no show and had charged our entire stay to our card already. The person at the front desk was friendly and helpful and got us a room and adjusted our stay. They said we'd just be charged for that night and the rest would be refunded. Awesome.The room was disappointing. Trash on floor from previous guest. The ice maker kept making a loud if it couldn't make ice (either because turned off or later because the ice bucket was full). The hvac didn't work on any setting except fan on and given that it was chilly we needed heat but never got it. We didn't realize it wasn't working until the next morning. Bed was uncomfortable.Real problem arose when we got charged for the one night stay again on top of having been charged already. No refund was given. Tried to call the hotel but calls won't go through. Called corporate and they said they'd have the hotel management call me. They never called. I called Corp again and even corporate couldn't reach the hotel and finally told me to just do a charge back.
