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January 2024 by Brad Baxter
Understaffed and long Wait times.
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January 2024 by Ericka Holman
Very helpful, nice and patient even though they were busy. Good for business!
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November 2023 by Peace Serenity
atms barely work ….long lines because of this !! …..makes it hard to deposit anything then u worry about a fee if u can’t deposit
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November 2023 by Osamah shaiban
No enough ATM as it show only one even if there is more no signs for them
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September 2023 by kanisha fields
Both ATMs are always out of service. Not a convenient way for customers to access money or make deposits. Please fix this issue
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July 2023 by Maura Roll
Convenient location. Parking lot is tight.
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June 2023 by Leanne A.
My husband and I are traveling for work and my husband just sold a guitar to guitar center. We don't have a bank locally so we decided to stop to chase since it's a large bank and Google said non members can cash a check for an $8 fee. We give the check to the teller and waiting a few minutes in silence until she finally gave us an attitude and said she was having a hard time because the check is a Bank of America check. We didn't realize this, but figured she would give us advice or just say sorry that she couldn't help. But instead she literally put the check in the tube and walked away!! No goodbye, no sorry, no anything!!! Insanely bad customer service!!
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September 2022 by Nido Daut
Customer service a big 0 maybe evan a slight pff beyond that. They should teach their Employees to be more polite and professional above all when it comes to assisting Customers and ther needs.
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April 2022 by Justine Medley
Kristina was a delight. Helpful. This was such a pleasurable visit. Thank you
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March 2022 by Anna-Lee Harris
ATMs never work, the one time I went in to deposit some cash and get some coin roll papers the man that I spoke to was honestly kind of rude because I had miscounted my cash. I genuinely don’t see the point in even trying to come to this location as I have never had a good experience here, I’d much rather drive the extra few miles down Bardstown road to the other location where they are actually nice and their ATM works.
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January 2022 by Yassine Yassine
Horrible location went there to open a new account no body is asking if i needed it help one lady inside playing with her phone and another men busy with fixing his long hair what a location
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January 2022 by Q T.
Don't use the ATMs here. Tried to conveniently deposit cash via the atm and it took $1000 dollars without it being deposited. It's taking days to get MY money back
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November 2021 by Robby Perry
Yeah… And using any atm or terminal outside of Chase is even worse… 5th and Third ATMs don’t even put your account in the negative…
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August 2021 by Kjrè E (Koji)
Matt helped me with a pressing issue regarding a large check that was being held. I haven't had many experiences at this bank but the one time I needed them, they came through. Much appreciated!
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August 2021 by Deborah Luckett
Used drive thru. A short wait but went at a decent pace.
