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April 2024 by Jerome Martin
Very disappointed!! Just now leaving the Middletown establishment and was absolutely shocked out the dine in area. Trash on the floor , dirty tables everywhere and every employee behind the counter. There was a modest amount of people inside but no line of any sort thereby allowing one of the individuals behind the counter to clean the area up. I eventually went to the cashier and ask for the manager, and the manager told the cashier to tell me it would be awhile, nevertheless we waited to speak to the manager for 15-20 min and he never came from behind the counter so we left. The place was a trash bin and I’ll never go back to this establishment….
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March 2024 by Chuck Nobles
The server (bearded man) was extremely rude, it was like he hated to be there. Gave very little food (half as much as normal), the bowl was not even close to full. Floor was covered in garbage to the point of being shocking. Was completely out of napkins and low on everything else. I do not recommend coming here and I will not be back.
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March 2024 by Matt Rhoades
I ordered Crunchy tacos once and they were very good. So, I ordered them again, only to pick up my order and have all the tacos be soft and rolled in tin foil like a burrito. It was extremely messy.I thought, it’s a fluke, let’s try again. I promise you, this is the 5th time ordering and I’ve recieved Soft shell tacos every time now, all rolled into a burrito monstrosity.Does this place just not have inventory or are the workers lazy? Hard to say, but I guess I’ll try Qdoba for lunch instead.
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March 2024 by Connor Gleitz (C o)
Honestly, the food was good, but when me and my two friends went there, they immediately said that it would take about 10 minutes for chicken to be out. It was later upped to 30 minutes. They were also out of chips and the coworkers were honestly quite crass to each other and it troubled the customers. It was also completely empty, and now we know why.Parking: It was fairly empty
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March 2024 by Wil
Still pretty awful, what a waste. Was a great place. Now it's dirty and always out of everything ?. I really hope someone can turn them around!
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March 2024 by A H
Food was cold.They charged me twice . Never going to this place ever again.????????????????
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February 2024 by Chase Crump
Barbaquoa is
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February 2024 by Brian H
Horrible location. Rude employees and had an exceptionally poor experience. Yes, I reached out to chipotle service line and after more work than I wanted to validate my visit they offered a “free drink” …. Such commitment to their customers (heavy sarcasm)
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January 2024 by rachel weibel-harris
This is usually my go-to Chipotle in Louisville but lately it’s gone downhill. The service has gotten less and less friendly and the employees are not very welcoming. I had an employee roll their eyes at me when I asked for more rice, even though I was very friendly about it. This interaction was the one that will make me go to a different Chipotle from now on.
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January 2024 by S Payne
Horrible all
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January 2024 by Trip Vornholt
Horrible service and experience every single time. Portions small. Food quality poor. Staff seems to think they are the customer.
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January 2024 by Raymond Jiang
Their workers last night were sooo
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January 2024 by Dakshinamoorthy Navaneethakrishnan
Missing items in online order. I should have checked other reviews for this place before going there!Owners reached back in google reviews. While it is not possible for me drive back now, appreciate the reach out.
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January 2024 by Aviana
They constantly are making mistakes on pickup orders. Then, because the way their customer service is structured, you are unable to speak to a physical person when calling the store. Rather, you are forced to address the issue via their online AI chat bot. And the “free entree” received does not capture the extras (guac/queso) initially paid for and excluded. Ridiculous. How hard is it to read and provide basic customer service?
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January 2024 by Jared Grantz
Place is consistently worse than any other chipotle I go to. I don’t know why I keep going back. I’d rather drive out of the way for better quality food. The rice is always clumpy. The portion sizes are significantly less than other places.