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December 2023 by Zodronica Mack
I have not had any problems when I go there. Always polite friendly nd nice. So I say thank you. Can't find that at many places now days.
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August 2023 by Matthew Messer
Always friendly and easy to work with. All issues quickly and easily resolved.
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March 2023 by Joe
Took a worthless hard pull to join, was offered zero products after joining and when I tried to get banking products…was denied. Super Bowl commercial with you all claiming to be one the best credit unions? That’s a strong negative. So far this credit union along with my membership with them has been utter trash. You want a credit union that cares about members and helps take care of them? Keep looking
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March 2023 by Ben “The Blenster” Hibben
Fantastic place; way better than a bank. Fantastic customer service too.I can't say enough good things about them.
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December 2022 by Jeff Myers
Will not handle coin, even if it has been wrapped. Teller will point you to a machine that counts the coin, then you take the machine receipt to the teller for credit.
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November 2022 by eric moore
I was a total of $20 overdrafted, a day from my first paycheck, and they charged my 6 overdraft fees, for $192. This ate a lot of my check that I worked hard for. I tried to have them reversed, but they only reversed two and acted like they were doing me a favor. By keeping these fees, they are predatory and not the friendly credit union I signed up for.
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August 2022 by Joe W.
I am amazed out how bad the service is here. The people are nice but have not skill of providing customer service solutions. Their web site has to be the worst I have ever encountered! Not sure why anyone would use this group unless they are desperate!
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August 2022 by Precision Marine
After my Father in laws death this bank was like a shark trying to get their money on his truck. Extremely rude, we worked with our attorney to get through probate in quick manner, only 3 weeks. But that wasn’t good enough they called continuously and just outright ugly. Then wouldn’t give us a payoff even though my wife had all legal documents as power of attorney of his will. Our local bank had to call and get ugly back to get anywhere! I’m so glad I don’t bank with these clowns, you shouldn’t either!
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July 2022 by Patricia Young
The staff is very friendly and efficient. However you can not call any of the credit unions directly.you have to call the direct line which is a call center and the wait is always 15 min or more .Also I have a credit card with commonwealth, .my other credit cards are so Easy to pay with the automatic systems (I do nothing on line) no commonwealth they want 10 .00 convince fee you go there in person.mail it or get it automatically took out of your banking account.i have anther account I pay out of....should l d be more customer friendly in that area
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June 2022 by Brenda Johnston
My husband is wheelchair bound from a stroke and he also had other residual effects from this incident.I was very pleased that the person attending him spoke to him the whole time. We had explained his medical situation and they were very patient with him. He was able to resolve and take care of all his banking issues.Thank you very much.
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May 2022 by Sophie Parker
This Credit Union is the best.I have been with them for almost 5 years and love the staff, They were right there with me trying their best to get me the best car loan and they did it.Six months in my new vehicle and I am so happy. Not only that but any and all questions that you might have they will help you.
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March 2022 by Lynn R
Very nice people. Wish the Preston Highway location was still open. We need one in this area of town.
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March 2022 by mallorie mullis
Good luck trying to get a customer service rep on the phone. I cannot wait to be done with this credit union. NEVER will finance through them again, it has been a terrible experience.
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February 2022 by Bowtie Builders
After my Father in laws death this bank was like a shark trying to get their money on his truck. Extremely rude, we worked with our attorney to get through probate in quick manner, only 3 weeks. But that wasn’t good enough they called continuously and just outright ugly. Then wouldn’t give us a payoff even though my wife had all legal documents as power of attorney of his will. Our local bank had to call and get ugly back to get anywhere! I’m so glad I don’t bank with these clowns, you shouldn’t either!
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February 2022 by Robert beavers
Never sent me a payment for a loan on a car then told me it’s late . Try to call can’t talk to anybody . This place is a joke .
