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April 2024 by Carla Judd
I was intentionally disconnected FOUR times tonight. I was spoken to so rudely that I cannot imagine the employee cares to keep her job. I do NOT recommend this CVS location, which is supposedly a 24H pharmacy and closed at 10pm.
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March 2024 by exintrik
This is no longer a 24 hour pharmacy. It's not even a 12 hour pharmacy. And if you don't have your prescription sent in electronically, good luck getting it filled before you go insane from the wait time. Also, don't use the drive thru, you'll run out of gas before you get to the window.All that said, it still gets 2 stars because I've never had any of the staff be rude. Slow, and usually overwhelmed, but not rude.
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March 2024 by D
This CVS is a disaster. They screwed up several of my prescriptions giving me the wrong amount of medication. I transferred a prescription from them to Kroger and CVS screwed it up. I filed a complaint with CVS corporate. This CVS does not answer the phone, so don't try to call them. There are many, many complaints about this CVS on NextDoor.
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March 2024 by Lesley Elmes
I wanna give a shout out to my favorite pharmacy crew, the CVS at Douglas Loop. They work so hard & are extremely short staffed. I'm in there a lot because I have, no joke, 30 scripts. My original CVS in Clifton closed, and all the patients had a choice to change, but most went with the CVS in the Highlands. This pharmacy staff works so hard. They are always running around & trying so hard to get everything done as quickly as possible. A lot of times, the drive thru line is long, but I always go inside, &, a lot of times they'll have very few customers. I recommend going inside. Actually seeing them do the work that we all need them to do for us gives you a whole different perspective. They are busting their butts for all of us. Thank you, 2222 Crew, for dealing with a lot of negativity but never stopping. I'm happy that I was sent here. Keep up the great work, guys & gals! I appreciate you all so much.
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February 2024 by Ryan Watson
Listed as 24 hours online with a giant "24 hours" sign on the outside of the store, but when you drive up there will be a little note taped to the window saying they are closed. My wife needs her medication.
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February 2024 by lauren kaminsky
Should not be listed as a 24 hour pharmacy after seeing the 8pm close time tonight and reading other reviews of those who experienced the same
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February 2024 by Stephen Kaiser
Walked into the store to pick up a prescription at 7:59 pm and the pharmacy said that they were closed and couldn't fill my script even though it is supposed to be open 24 hours
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January 2024 by Patrick Thomas
This is the worst pharmacy I’ve ever used. Fill times are always hours so I never get a same day refill. Pick up times can be OK if the pharmacy is open inside. The drive thru is always garbage.That said, it’s clear the pharmacists are completely overwhelmed. The only explanation has to be poor management at this location. Avoid at all costs if you can.
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December 2023 by Sara Simpson
I wish I could give this pharmacy 0 stars. My son was in the ER with an open fracture where his bone was sticking out of his skin. He was given IV antibiotics in the hospital because of the severe risk of infection open fractures pose. The ER doc said it’s extremely important he take another dose of antibiotics no later than 4am so I needed to drive 40 minutes to the 24 hour pharmacy. I arrived at the “24 hour” pharmacy in the middle of the night to find they were closed and would reopen at 8am. I drove back (another 40 mins each way) at 8am and was greeted by the rude staff who said it would be 40 minutes until they could get to it. I sat and watched as others who were told it would be a 40 minute wait only waited like 2 minutes, meanwhile it took over an hour for them to get my son’s prescription ready. It was 11 by the time I got home with his antibiotic….7 hours after he needed to have it. I would have been better off having it sent to my close to home pharmacy that opens at 9. Praying my child doesn’t end up with an infection due to the incompetence of this pharmacy. Their sense of urgency and care is literally at a IDGAF level. Incredibly frustrating and upsetting.
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December 2023 by Tiffany Brooks
Very rude employees how going to be a 24hr pharmacy Not have a pharmacist on duty or update online. Let alone start 2 children meds then close have way through transactions kept my kids meds froze from being able to be sent to another pharmacy. They all stood around saying nothing they could do no stars rude from time we walked in . Pharmacist who started and stopped and closed half way with out finish order is very inconsiderate
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December 2023 by Stephanie Llamas
The pharmacy is a mess. I was using them for my prescriptions before I moved away last year. Then this summer in 2023 I moved back and it had become a disgrace. I can never ever ever get through over the phone, they are always backed up, they put one of my prescriptions for my son "on hold" but I cannot find out why. I used to use them because they were 24 hours but it has become a liability at this point. I'm so disappointed and am finding another pharmacy.
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December 2023 by Sarah McNamee
Tonight, as my husband waited in the pharmacy line with our very sick baby, Christie at the window mentioned a twenty-minute wait. However, Christie's extraordinary kindness shone through when our baby's cries intensified. Without hesitation, she expedited our baby's medication, demonstrating a level of compassion that deeply touched us. This act of genuine care reminded us that there are truly wonderful people out there who willingly go above and beyond. A heartfelt appreciation goes out to the entire CVS pharmacy staff for their exceptional dedication and kindness.
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December 2023 by Carol Pautsch
Had an immediate care visit yesterday for an illness that I need an antibiotic for. The appointment was over around 3 so instead of having them send the prescription to the Kroger I usually use, because they closed at 6, I sent it to this “24 hour” pharmacy thinking I’d still be able to get it yesterday. By 9:30 last night it wasn’t ready but I drive by, thinking they’d get it ready. Well the drive thru was around the building and not moving. So I gave up and now at 36 hours after I needed this antibiotic to feel better, it’s still not ready and nobody answer the phone. Oh and they close at 10pm, not 24 hours. So frustrating. I’m sick and need this medicine!! I guess I’ll see if my pharmacy can transfer it tomorrow! Avoid this place, don’t fall for the 24 hour lie too!! There’s no excuse!!
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December 2023 by Matt Rasche
Some of the rudest staff I've experienced in a CVS or pharmacy before. They little concern for the patient and their need for medicine. I tried calling and was on hold for an hour before I visited. When I asked if they answer phone calls the responded "we try to answer the phone when we can. I'll take the next person in line". No apology at all. I will be moving my business as this is not nearly the first experience like this.
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October 2023 by Stephanie Self
This is a terrible pharmacy, they are consistently extremely slow. Today I had a doctor's appointment at 11:45am, waited until 8pm to pick up the prescription so that they would have plenty of time to get it ready then sat in the drive through pick up line for 40 minutes only to be told that my prescription wasn't ready and to come back in an hour. This is only one of many similar experiences. Also, if you try to call the pharmacy number, it will just ring and ring without anyone ever picking up. So you can't even check to see if your prescription is ready beforehand, you have to drive there, wait in line to ask about it, be told it's not ready and come back later, then come back and wait in line again and hope that it's ready. Clearly needs some serious changes in management or staffing.