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October 2023 by SullenVex
WARNING! DO NOT USE THIS PATHETIC UNPROFESSIONAL PHARMACY! They are clearly understaffed,but that is no excuse plus, they will retaliate if you complain! Absolutely the worst pharmacy, or business establishment that I have ever experienced in my life hands down! I don't give poor reviews unless a business is ridiculously poor so listen up! Their customer service is not only poor, but severely rude, unprofessional, and literally repulsive. I was in an accident and had medications ordered from doctors upon my release from the hospital on September 15th 2023. Today is September 26th and I still haven't received my medication, nor an explanation as to why they don't have it ready. All while dealing with severe pain. Even though my wife was told it was in stock and would in ready at a specific time several times. Her interactions with staff are recorded. She waited over an hour twice now, and still had to leave without my pain medication. When she complained, she was treated so poorly and unprofessionally, it almost seems like a scene from a prank TV show, and was obviously retaliated against for telling them about her dissatisfaction. She was made to step aside while they attended to customers behind her when she was being overcharged for one of my medications. A 15min wait ended up being 1.5hours! They told her it had already been run through GoodRx and the price was as low as possible. That was not true, in fact they had not run it through for the discount and it was $6 less. They have done this to us numerous times. DO NOT USE THIS PHARMACY unless you want to possibly be without medication for many days/weeks and unable to do anything about it. Don't try calling ahead to speak with them either, unless you want to wait 30-40 mins before actually speaking with someone. Twice they didn't even answered after 40mins.
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February 2023 by Everett Harris
Very clean!! Customer friendly staff!!
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February 2023 by Victoria B.
I love this CVS. The staff is so helpful and they have great selections of makeup, vitamins, hair stuff...everything.
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December 2022 by Patric Scanlon
have been without meds for a week because they're closed. I hope you all lose your jobs because someone could sue
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August 2022 by Google user
Edit: They have two people working here now. No more issues. Edit: There is only ever 1 person to staff the pharmacy. That person does their best, but they need at least one other person. I’m writing this while having been on hold for more than 50 MINUTES! Do not use this pharmacy if you expect them to answer the phone. My doctor has also had the same problem and hung up after 20 minutes.
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May 2022 by Andrew Perez
Edit: They have two people working here now. No more issues. Edit: There is only ever 1 person to staff the pharmacy. That person does their best, but they need at least one other person. I’m writing this while having been on hold for more than 50 MINUTES! Do not use this pharmacy if you expect them to answer the phone. My doctor has also had the same problem and hung up after 20 minutes.
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March 2022 by Nyla J.
Their were no travel size itemsThe deodorant was locked awayBut the employees were super friendly and helpful
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December 2021 by Sonia Rodriguez
Review 1: Nice CVS, very clean, and organized. I would have gave it a 5 start but Miss Cashier on 3/7 around 8pm was so rude, once we were done paying she said take your bags and didn’t even give us our receipt. Like ma’am you can say “here is your bags have a good night.” Customer service is the number one priority when hiring for position that requires customer service. Training for customer service much needed.
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May 2021 by Daniel “Steven Mctowelie” Brewer
A little pricey but they got what you need for your stay, no matter how long you plan on visiting.You are only paying for convenience as it's located adjacent to my personal favorite hotel the Embassy Suites Downtown Louisville where the staff goes above and beyond for their customers. In the morning and afternoons look for Ramona the sweetest lady in the world if you're a night owl like me, Ricky will take care of anything you need was a great attitude good listening skills. Across the street the most historic hotel in Louisville and second most haunted place in America the seelbach Hilton, another of my personal favorites. Also easily within walking distance of many other fine Louisville hotels such as the Marriott, the Hyatt, the Omni, Brown another beautiful historic hotel.
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July 2020 by Beverly Kelley
Love this store. Staff is great!
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June 2020 by Shandae Lindsey
Great value
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March 2020 by Andrew Farrow
Quick Service.
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February 2020 by John Dough
Check the dates on the items. Most of the items I've seen in this store have been on the shelf longer than other stores. Why is it so much more expensive here???
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January 2020 by David Elswick
The staff was not only rude; they lost my prescription in only 24 hours and had no recollection of seeing me the day before, or at least pretended not to. I recommend another pharmacy.
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September 2019 by Damien Lucifer
Very well lit, clean, and we'll stocked. Convenient to hotels. The staff seemed friendlier than most and helpful. Security was present, yet not overbearing. \ My one caveat would be the panhandlers that seem to be ever present outside the main doors. Harmless, but annoying.
