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January 2024 by Deanna Lanham
This place sucks, we went there last night after driving 45 miles and 3 minutes late an emp was about to exit the my husband ask if we could pick up 6 tanks of oxygen and the employee replied no I just clocked out. Well you could sure feel the compassion with that employee. So much for this business. It doesn’t seem like they need my business.
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September 2023 by Mike Davis
Storrie replaced an oxygen machine in our home. He was polite and kind. He took time to explain how the new device works. This young man had excellent communication skills.
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September 2023 by Barbara Whatley
Trent W is a rock star!!!. He is so helpful and answered all my questions. He takes great care of his customers. He is so valuable to your business. Thank you Trent for all you do.
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September 2023 by Vicki Basham
My equipment works great, The guy named Storrie that came to deliver my low air loss mattress worked very hard to make sure my equipment was accurate and was working properly.
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September 2023 by Brenda Glasscock
Trent W was great help getting me the equipment I needed and setting me up for the future. He is very personable and knowledgeable.
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August 2023 by percy metcalf
Just a few hours ago I had the pleasure of meeting and watching a professional at work. John Estep was absolutely wonderful!!!. He delivered and set up a trapeze bar for my mother in law and when he got there the elevator was out and he had to take it up six flights of stairs.I felt bad that it happened but he had a pleasant attitude the whole time.I really appreciate his outstanding customer service..Thanks John
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June 2023 by Barbara Emery
They have the worst customer service you can never get a person on the phone. I have oxygen with them since September of 2022 I have never been able to get supplies for that or my breathing machine and the representatives are no better because they don't call when they're supposed to or check on anything with the customer when there are complaints.
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April 2023 by Carol Dahmke
Dasco bought my previous cpap supplier - NAPS. I went from good, reliable customer service at NAPS to a place that doesn't answer their phone. I've called multiple times over that last 2 weeks to get supplies. I called my Drs. office to explain the issue, they sent them all my info, cell, & Drs. order. I shouldn't have to take time off from work to go in person, but now that I'm out of supplies, I don't have a choice!!Please answer your phone, my first impression is frustration, added stress & so much wasted time. Better idea, look for a different provider that wants my business!!!#dasco #frustrated #dasco.louisville #answerthephone#pleaserespond #cpapsupplies
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February 2023 by Andrea Riggs
I want to leave a better review because in the past Dasco has done a great job in all aspects. But as of late they're sorely lacking. I can get over having to wait on the phone, what bothers me the most is the fact that more than twice now our deliveries have been canceled without any heads up whatsoever. My grandmother is on air 247 as these are her later years and we have a lot of doctors appointments, hence the need to make sure tank/supply exchanges happen. TWICE in less than a month the driver has cancelled on us without a heads up. And the csr(super sweet lady) had to let me know I could go to Louisville and pick up the supplies if I wanted. Which is a bit awful for her to even have to mention. At one time they were my favorite for home supply care. We're talking to her doctors this Friday about getting another supplier.
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October 2022 by Renata Harris
Just wanted to give a warm Thank You to Tay. He was very courteous to my mother and I and very efficient in putting together her bed and explaining all of the features to us. Great service reflects well on a company!
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October 2022 by Barry Yates
I had an issue with my concentrator after hours. I called ashley who immediately answered the call. ashley arranged for a new concentrator to be delivered that night. tay arrived 45 minutes later and literally saved the day! thank you Ashley and tay for your professional and friendly service.barry
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October 2022 by Valblaine5301 Blaine
If I could rate lower than 5 star I would. This family own company customer is horrible. I have tried calling Dasco several times in the past week. I am put on hold for a hour and a half then someone intentionally hangs up phone. I am shock that this a medical supplier and they could care less about patient a after they originally put in your equipment. My doctor made this choice. I will be going to another medical supplier
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October 2021 by David Enochs
These folks are wonderful to deal with. Excellent customer service. They brought me a tank and cart to my hospital room prior to being released. After I got home they delivered extras late night. Great folks.
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October 2021 by Stanley Helm
I was set up with my new CPAP last week and Becky did a great job setting up my equipment and fitting me for my mask. Ashley at the front desk was very nice and professional.
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October 2021 by Penny Bridges
Tay Cotham cane and picked up my equipment. He was so polite and professional I was really appreciative for the service and the people that helped me. Ashley Bridges got my equipment set up in a very quick manner. I had my equipment just when I got home. I would recommend this company for all respiratory equipment.
