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January 2024 by Sandra Chaney
Great service!
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January 2024 by Christopher Hill
Extremely professional staff, Monet and the staff members went over and beyond to make sure my needs were met. I'll be purchasing rentals in the future from this location again for sure.
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January 2024 by Darlene Garrett
The staff was so helpful Monet M. went over and above to help me thank you!
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January 2024 by Christine Starke
Very prompt and friendly people.
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November 2023 by Lovey Miller
Good service and pleasant staff.
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September 2023 by Matt B.
The Enterprise staff, AARON & COLE, at the 4307 Preston Hwy location were extremely polite and resolved our concerns and made the transfer of vehicles super easy in a process that could have been very complicated. We live in middle TN and unfortunately got into a wreck at the beginning of a trip. We knew that we would have to swap vehicles on the way back from Buffalo NY but dreaded going back to the airport location. The service manager here was very kind and courteous and made things really easy for us. I just about hugged him when he said that not only did we not have to drive this car back to the airport but could actually use the same car we had been using throughout the trip so that we didn't have to move all our stuff over. Also he allowed us to rent it one-way seeing that we had had such an awful trip. I didn't have to beg or complain or ask for extra allowances. I'm super pleased with Shelter Insurance for going thru Enterprise, and I am very thankful to the gentleman who helped us sort out all the paperwork and logistics.
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September 2023 by Elizabeth A
Really smooth pick up and drop off here. Monet was the only staff at the desk, and she was quick and pleasant with everyone. I appreciated the call the day before the verify details and review paperwork, which saved time at the desk. Car was exactly what we asked for, and worked well for our needs.
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September 2023 by tanya smith
The customer service was excellent
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September 2023 by Bluegrass Bandit
Great service and got everything I needed
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August 2023 by Nicole Sawyers
Love me some Enterprise! I never really have any issues when I rent vehicles. This particular time I end of getting a car with minor things I didn’t like. I made a call to the branch and spoke with Monae (Preston Hwy. Louisville,KY), she first apologized then got on it right away and offered to switch my vehicle out. She gave me a couple options to choose from with no additional charges. I appreciate the customer service because it was fantastic!! Thanks I really appreciate it.
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May 2023 by Angie Myers
I had to take my car to a shop and my insurance arranged the rental for me. The guy met me at the car shop with the rental car and made the process so simple. The staff at this enterprise were great! The shop ended up keeping my car for over a month (and still dont have it back!), but that is for another review. Enterprise worked with me despite it being a difficult situation, and they also worked well with my insurance adjuster. These guys are great and they know what they are doing. Simplified the process and handled a difficult situation professionally. Would go back and would recommend.
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March 2023 by Barry Mckinney
Wasn't the best experience. 1st car they gave me wreaked of weed! They did give a slight upgrade! The other issue was this was an insurance rental! They were supposed to rent the car for $25 a day! But, the charged me $50 above my rental. I talked to 3 different representatives and everyone gave me a different charge on the taxes! Anywhere from $2 a day to $9 a day. Really didn't feel fair?? I didn't have time to run all over town to get the correct charge...
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November 2022 by Joanna Adams
The cars are out dated. Last car I got had a cracked tail light. Previously I had a car that needed an oil change and did not have good driving power as well as it was not clean. Customer service was Great. Can't help the product if the company does not supply them with new cars. The only reason I went there is because of car insurance was paying for the car while my vehicle was in the shop.
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October 2022 by Ellen Pegourie
I rent Enterpris all the time but CANNOT rent Preston Highway at l65. I live 2 blocks up street. CS just got threw telling me this location does not accept drop offs on Sunday--- though and Enterprise or other Company does.I have to pay a taxi-- if Derby rates apply the whole trip is LESS than 2 miles.I am looking for any other company now!
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August 2022 by SirBrianThe3rd
Not a bad place to go , we needed an suv for our trip to gatlinburg and ended up getting a better one than expected. The vehicle ran fine the whole time during the trip , but it wasn’t cheap it cost over $500 to rent it for 4 days and a $300 deposit on top of that. It took about a week for me to get my deposit back when I was told it would be 3-4 business days and I left on a Monday so it wasn’t the weekend not to happy about that. I literally just called today and they said it would go in either this evening or tomorrow. So just be prepared to pay a lot of money and have insurance otherwise you have to pay for that to which is understandable I guess.
