-
November 2023 by Oz Garcia
Poor shopping experience, ridiculously restrictive return policies, rude employees, slow checkout line, the list goes on and on. Definitely, I prefer big hardware stores.
-
November 2023 by Lisa Cox
Damon, the manager, has the best customer service at his store! I have been in here multiple times and he and his employees have assisted me each time with consistent compassion and care for me and my projects! That’s why I keep coming back!
-
November 2023 by Ali AL shamry
Hi I always purchase from floor and exit and I had my last project that they gave me the wrong tiles and all I had to do was call the store manager damond who was very friendly and knowledgeable. He helped me to solve this and I was very satisfied.
-
November 2023 by Steve Wynn
Great place. I bought stone for my fireplace, and I love it. Aubrey helped me load the truck. Super nice people.
-
October 2023 by Josué Ignacio
Really nice and large selection of tile and other flooring options. Great place for the building materials too. They sell single pieces of tile as well as accept single piece returns.
-
September 2023 by Andea S.
My mom and I are both going through home renovations and have frequented Floor & Decor many times in the past month or so. Not only do we always find beautiful and high quality products, the employees have all been outstanding. They are eager to help and share their knowledge, and always go above and beyond in customer service. Sarah, Aubrey, and Amy in particular have been AMAZING! We will continue to use Floor & Decor in Louisville for all of our home needs. Thank you!
-
August 2023 by Rhonda Mullins
I just left floor and decor in Louisville. It was my first time in the store. To say I was impressed is an understatement! Quality selection, great store layout, but most of all… the QUALITY STAFF!!!! Everyone we dealt with was incredible! Aubrey, Damon, and Nicole all are super stars! The team spirit and helpfulness from the employees was noted from the minute We walked in! If you want great pricing, great selection, and to be treated like you matter by the staff, go see these fine people, you won’t regret it!!!
-
August 2023 by B. R.
OMG! Couldn’t get anyone to answer the phone. Tried 5 times. Their phone system sucks. No one answers. Tried 5 diff extensions. They just lost a$10k job. Best of luck y’all!
-
August 2023 by WABAK INC
Really large selection of tile and flooring. Thought the pricing was fair and some products a little cheaper than box stores. Employees were helpful.
-
July 2023 by Mike Thurman
Great selection but not so great staff. The staff was rude and not thay helpful. We got our tile here but went to Lowes to get the rest of the stuff needed for our tile work.
-
July 2023 by Bob B.
Great customer service and very friendly. Stock flooring was too much to choose from. Everything you need at one place.
-
July 2023 by Michael Thurman
Great selection but not so great staff. The staff was rude and not thay helpful. We got our tile here but went to Lowes to get the rest of the stuff needed for our tile work.
-
June 2023 by Robert Critchfield
We went there to get some different ideas for the backslash in our kitchen. We found several good ones. Everyone was very friendly, polite, & courteous. They directed us to the area of the store that had what we were interested in. We also received a lot of guidance on what we were looking for & what to stay away from. The store was clean & well stocked. Now the hard part of making our final decision on what to get & how much we will need to complete the job.
-
June 2023 by Rodman W.
We are shopping for flooring for a new room addition (master bath) at our home. Devonte and Floor and Decor (Preston Highway location is Louisville, KY) was very helpful. We were delighted with our experience and we thank Devonte for his assistance. The selection at Floor and Decor is incredible, such a variety of choices. We would recommend for them for any home remodeling project.
-
June 2023 by Scott Michals
I just want to say thank you to Angelica Baskin on outstanding customer service. She took care of a situation that was not her fault and represented her company well! I just want to make sure she is recognized for the outstanding service she provided! Thanks Angelica! Scott